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Mistplay Reviews 4,475

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting fast response times and helpful, understanding agents who resolve issues efficiently. Many people enjoy the product, finding the games fun and the process of earning rewards straightforward. The app is often described as easy to use, with a good layout and a wide selection of games. However, some people were dissatisfied with the app and user experience, mentioning occasional bugs, issues with reward tracking, and slow reward delivery. A few other people also felt that the product's reward system had declined over time, with fewer units or gems being awarded, and some experienced problems with account suspensions or unfulfilled rewards.

What people talk about most

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise the app, enjoying the ability to earn... See more

Product

Consumers find the product experience to be ambiguous, with some praising the amazing and vast selection of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers find the app easy to use, with a... See more

Response time

Clients share positive opinions on response time, with many praising the fast and efficient customer service.... See more

Based on these reviews

Rated 4 out of 5 stars

Lately I've been having to contact support to get missing gems because for some reason I don't get my reward. Doing that I lose my time but eventually I do receive my rewards. I love the quick payouts... See more

Company replied

Rated 4 out of 5 stars

Your customer service was outstanding, again. You could be a bit more generous on rewards. It takes a very long time to collect enough points for a gift card.

Company replied

Rated 5 out of 5 stars

It was simple and quick to get a £5 Amazon voucher. Playing the games are fun. I tend to play perhaps an hour a day at most but unlike some of the other sites, there is no time limit on the... See more

Company replied

Rated 5 out of 5 stars

This is by far the best play to get paid app, and there's a very engaging and entertaining experience while using this app. I love it, and there's multiple faucets to getting the most out of it. Simp... See more

Company replied


Company details

  1. Gaming service Provider
  2. Cashback Provider
  3. Cell Phone Store
  4. Gift Shop
  5. Video Arcade
  6. Video Game Store

Written by the company

Mistplay is the #1 loyalty platform for mobile gamers, headquartered in Montreal, Canada. The Mistplay app lets people discover games they'll love, and earn rewards for playing.

The best kept secret in mobile gaming

Written by the company

If you're already playing games, why not get rewarded for it?
Join millions of users worldwide who use Mistplay to earn money playing games they love. Gamers have already cashed out over $100M USD in gift cards to date, all for playing through the Mistplay app.

Free Sign-up Bonus!

Collect 200 bonus points when you join Mistplay

Collect 200 bonus points when you join Mistplay
Stop gaming without rewards. Simply download Mistplay today and automatically earn 200 points towards your first gift card. From Amazon to Uber, among other top-brand gift cards, there’s something for everyone in Mistplay. Just play free games, earn units, and redeem them for rewards you’ll love. *Mistplay data as of January 2025

Contact info

Promotion box for Mistplay

Play Games to Earn Money

#1 loyalty platform for mobile gaming

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
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Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Mistplay is awesome.

Mistplay does exactly what they say they do. You earn Units (coins) to cash out with. You can cash out multiple times a day if you have enough units to do so. You can cash out yo paypal or gift cards to many different places. If you follow the guidance of the and reach check points, you will get paid for playing games. Customer support is very good. They listen and help where they can. Mistplay is a great company.

April 6, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

It took a little but they pay and pay…

It took a little but they pay and pay on a timely rate only thing that could be better is how long it takes to earn money but decent choice of games

November 16, 2025
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 1 out of 5 stars

After fixing the "1st" time mistplay…

After fixing the "1st" time mistplay ripped me off after buying where I should have received units....few days later it happened again...wrote and sent a screen shot...all I heard was crickets...this game will rip you off so fast

April 8, 2026
Mistplay logo

Reply from Mistplay

Hi there! We understand your concern, but can assure you that Mistplay is a legitimate loyalty rewards app for mobile gamers – and we’ve got some tips to help you earn rewards (https://support.mistplay.com/hc/en-us/articles/13639940832411-How-can-I-earn-units-)! For further assistance, please contact us at support@mistplay.com.

Rated 5 out of 5 stars
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

I thought it was a scam BUT

I thought it was a scam but gave them the benefit of the doubt. I played a little cashed out to see if it worked & got my gift card. I've been playing for a year this month & made about $400. It's not a whole lot of money but it does pay out. I'd give it 5 stars but it takes 3 days to receive your gift card & it's digital. You can get a physical card but they take some of your balance. It can take 3-7 days to make $25 if you just play the same games. Doing the tasks or playinf a lot of new games makes the money add up faster. It's fun & tbh I don't play games unless it's through mistplay. I've found a lot of great games through them too. I recommend to everyone to earn a little extra money. Also great customer service.

April 8, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

Higher rewards for games

Higher rewards for games

April 8, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

I have been playing for many years and…

I have been playing for many years and what makes it great as the variety of games I have made a lot of money also and the customer service always gets back to me and helps me when I have any problems and even have given me extra gems and high unique games when I ask thank you very much

February 7, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

They're customer support is…awesome

They're customer support is outstanding. I really enjoy the Mistplay app. I can count on making a little extra cash each month. I would appreciate it if they would get some new games.

April 5, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

I love Mistplay

I love Mistplay, I have been playing this app for years... They always help you with whatever you need help with... Fixes any issues you have always compensate you for your troubles... This just about the only app I use... I really love this app and I have cashed a $100 multiple times plus the $50 multiple times an countless $10 cash outs... I have honestly cashed $50 and $100 many many times... Thank you Mistplay....

April 8, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 1 out of 5 stars

Mistplay not working and no support

I've been a mistplayer for 3 yrs. Now, the app is dysfunctional and no response from support. I cannot see game icons, am not getting credit for time played and even their game icons (such as events) does not open. Very sad as i enjoyed playing on their app. Now it's not reliable nor is their customer support. No wonder they don't have a phone number to call!!

April 5, 2026
Unprompted review
Mistplay logo

Reply from Mistplay

Hi there, we’re sorry to hear you’re having trouble with the app. To better determine the cause of this issue, please check out our FAQ (https://support.mistplay.com/hc/en-us/articles/13599189329691) or contact us at support@mistplay.com so we can start troubleshooting together!

Rated 5 out of 5 stars

Any time I have an issue

Any time I have an issue, it is promptly dealt with by Mistplay associates. The app pays out as they say they will as games are played. This app has paid for a lot of my household necessities via gift cards. I have nothing but good things to say.

April 7, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

This program is an easy to use

This program is an easy to use, pleasant experience. It has presented opportunities to play games that I normally don't see in my store. And, if you encounter issues, their customer support it exemplary and expedient.

April 7, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Best reward app

Amazing app been using it for years playing games I enjoy and making money too it's awesome

November 15, 2025
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Fast response time knowledgable support…

Fast response time knowledgable support person.

April 7, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Win win :)

Great fun and easy to earn rewards on games I already want to play all the time anyway :)

April 6, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 1 out of 5 stars

No reward sent to me

No reward sent to me. No customer service at all, just AI bot telling you the same thing and when that gets too old even for the bot it tells you it will send out your ticket to someone on “the team” to get back to you. They say within 48 hours you get your prize sent. It’s been 4 days now. Not only did I not get my prize but they have the nerve to tell me they don’t see my redemption request. Not until I screenshot the thing on the app showing the pending status and magically now it’s being said to me that they are in a different time zone so it might not process yet. I might not be a rocket scientist, but I don’t care what time zone you’re in, 48 hours equals 48 hours in all time zones….

April 10, 2026
Unprompted review
Mistplay logo

Reply from Mistplay

Hi there, we’re sorry to hear you haven’t received your reward yet. Please note that gift cards can take up to 48 hours to process following your order. You can also verify your reward’s status in the “My Rewards” menu. If there’s still no update provided, be sure to contact us at support@mistplay.com.

Rated 5 out of 5 stars

They have great costerserived and pay…

They have great costerserived and pay well

April 7, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

I had a problem with collecting my…

I had a problem with collecting my points. They fixed everything within a day and Told what to look out for in case it did it again

April 6, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Every one who has responded to the…

Every one who has responded to the recent issues I've encountered has been incredibly helpful, informative, and kind. Even relating to frustrations I may be feeling. Especially since after all the years I've been using Mistplay it wasn't until VERY RECENTLY that I ever encountered ANY ISSUE that made me feel the need to reach out to Mistplay to report errors/issues I've been encountering.
I recently learned precisely what information needs to be reported, how to share documentation, ie. Purchases, screen shot specific issues. That way if I encounter them again, I can properly follow up with all the important information & documentation to help them investigate & fix the problems.
It's easier for me to understand now the best way to communicate with them and provide the most helpful screenshots & purchase documents to make it more fair, honest, and be sure they can do their job properly.
Thanks for all your help, for being THE BEST $ for gaming apps out there.
I have tried A MULTITIDE of different ones, Mistplay has THE BEST rewards, caring & helpful team, the easiest and straightforward options to earn points. As well as MULTIPLE different ways to increase ones ability to earn. The BEST bonuses for spending $ on the games too!
Stay awesome!
Thank you greatly, Heather
"Sindollx666x"

April 4, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

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