Mitchell & Cooper Ltd Reviews 67

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a specific request for a product with a European plug, and Mitchell Cooper where able to provide it at a reasonable price compared to other companies. The whole process was smooth, and their... See more

Company replied

Rated 5 out of 5 stars

I ordered an ice cream maker from Mitchell & Cooper and, when they realised they could not deliver it the next day, they gave me a more expensive model at no extra cost. That exceeded my expectations... See more

Rated 5 out of 5 stars

Full credit to the M&C team for turning around a truly horrendous initial customer experience – including a delivery driver who got into an accident in front of my shop. Even during a period of disrup... See more

Rated 5 out of 5 stars

What a pleasure to have been directed by Nemox to their UK disti. A fantastic attitude to customer and sales support, no matter how small the need. As a inexperienced domestic customer, Jimmy made a j... See more

Company replied

Company details

  1. Kitchen Supply Store

Written by the company

We specialise in the design, manufacture and distribution of light catering equipment products for professional use. We have always had a passion for innovative product design that stands the test of time. This philosophy and attention to detail have been at the heart of everything we do, since Alfred Mitchell & Arthur Cooper first started as silversmiths and engravers in 1879 in East London, before evolving into the Mitchell & Cooper company and then later creating the Bonzer® brand we know and love today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase, however I ordered on Tuesday and it did say next day delivery but I didn't receive it until the Thursday, other than that I'm very pleased.

November 11, 2021
Rated 1 out of 5 stars

Computer says no

Computer says no. More than 20 characters in your company name - forget it! Place an order via the phone - forget it. When we did eventually re- engineer our details to fit and pay via SAGEpay they sent an email asking for the money again. The goods were only sent out after we had to phone them again. Promised again for next day in time for an event they rolled up three days later. I'm still waiting for a call or email in response to the last messages. I deliberately chose an independent family firm but I won't use them again they let me down badly and by not bothering to keep us informed made a bad situation worse. Very Very Disappointed with the whole experience. More 'Botch It & Can't Do' than Mitchell & Cooper.

August 3, 2021
Advertisement
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Free upgrade

I ordered an ice cream maker from Mitchell & Cooper and, when they realised they could not deliver it the next day, they gave me a more expensive model at no extra cost. That exceeded my expectations - brilliant customer service. Thanks so much.

August 14, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Full credit to the M&C team for turning around a truly horrendous initial customer experience – including a delivery driver who got into an accident in front of my shop. Even during a period of disruption, they addressed the faults quickly and conclusively. Consequently, I will buy from them again.

August 13, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look