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Rated 4 out of 5 stars

The order arrived in a reasonable time to Portugal, about 10 days with customs clearance. I have used the MB for several years and find its quality to be fine as far as I can tell. It is USP quality... See more

Company replied

Rated 5 out of 5 stars

I believe the item was sent in a timely manner. Too bad my country’s customs office took their time in forwarding it, but that’s no fault of Mitolab. When I contacted Mitolab as to status, they helpfu... See more

Rated 5 out of 5 stars

First delivery took a couple of weeks and was not delivered correctly, after that it took a couple of emails to contact support. Once I got their attention however, they were happy to send a replaceme... See more

Rated 5 out of 5 stars

Excellent customer service. I ordered my MB back in June 2023 to be delivered to the UK whilst I was overseas in Indonesia. When I got to the UK in August 2023, the package had not arrived. I contacte... See more

Company replied

Company details

  1. Research Institute
  2. Biochemical Supplier
  3. Chemical Manufacturer
  4. Research and Product Development
  5. Science Academy
  6. Scientific Equipment Supplier

Written by the company

MitoLab is a laboratory offering biochemicals for non-clinical science research. Our customers range from multinational companies to individual researchers specialising in mitochondrial and metabolic research. If you are involved in an upcoming research project and would like to learn more about our products, then please get in touch via the Contact tab. Alternatively, email us at info@mitolab.com. Please note, our products are designed for use in laboratory conditions, not for human or clinical use. As such, we will not answer questions regarding unapproved usage and such questions may result in blacklisting.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

151 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Repeat order - same quality, faster postage speed

This was my fourth order with Mitolab. Previous orders had been reliable in terms of product quality and packaging, however sometimes the postage time was longer than expected. I think they may have improved this recently, since this order was received (to Japan) within a week.

March 14, 2025
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Rated 5 out of 5 stars

Quality products and humanity

Quality products and humanity! Have ordered from Mitolab many times. Recently had a little mix-up on my order and Josh sorted it out right away. Thanks, Mitolab Team for what you do!

K

March 7, 2025
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Rated 1 out of 5 stars

Leaking bottles

I ordered a package with two bottles in it. One of them came cracked so there was leaking liquid all over the contents of everything and my whole order was ruined.
I also spent hours trying to scrub meth blue stains off the countertop where I opened the package. Terrible experience.

I see the company responded to my review. I would be happy to provide emails showing I did in fact contact them before posting my review. The fact that their response is to get on here and blatantly lie about something that is so incredibly easy to prove should tell you exactly what kind of people you are dealing with. I also have an email with them claiming they’ve only had a bottle break once ever, then here they claim it’s happened 3 times. Clear pattern of a business having no problem lying and misleading their customers about even basic things.

February 4, 2025
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Reply from Mitolab

We are disappointed to read this review. Our solutions are supplied in amber glass bottles to limit degradation and contamination. These are then double wrapped in insulating bubble wrap bags.
Breakages are very rare - just three in eight years of trading.

In this particular case, this review was left just two hours after the customer contacted us. We requested the customer send some photos showing the product they received. Unfortunately, we received none in response. We are always willing to remediate situations such as these but do require some evidence of damage or the return of goods.

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Rated 5 out of 5 stars

Good communication

Good communication, quick reply to emails and a seemingly good quality product. I particularly like the six different wavelengths.

December 5, 2024
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Rated 1 out of 5 stars

Waiting more than 4 weeks for delivery

Waiting more than 4 weeks for delivery, from UK to Germany. DHL says they did not receive invoice. Multiple correspondence here and forth with customs did not lead to delivery. Amz is more expensive, but delivers overnight - a better choice.

October 14, 2024
Rated 5 out of 5 stars

Great product, helpful service

I believe the item was sent in a timely manner. Too bad my country’s customs office took their time in forwarding it, but that’s no fault of Mitolab. When I contacted Mitolab as to status, they helpfully sent me information and a tracking number. One tweak I would ask for would be to sends the tracking number automatically with every order. The product itself is excellent, I will not hesitate to order again.

October 4, 2024

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