The order arrived in a reasonable time to Portugal, about 10 days with customs clearance. I have used the MB for several years and find its quality to be fine as far as I can tell. It is USP quality... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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The order arrived in a reasonable time to Portugal, about 10 days with customs clearance. I have used the MB for several years and find its quality to be fine as far as I can tell. It is USP quality... See more
Company replied
I believe the item was sent in a timely manner. Too bad my country’s customs office took their time in forwarding it, but that’s no fault of Mitolab. When I contacted Mitolab as to status, they helpfu... See more
First delivery took a couple of weeks and was not delivered correctly, after that it took a couple of emails to contact support. Once I got their attention however, they were happy to send a replaceme... See more
Excellent customer service. I ordered my MB back in June 2023 to be delivered to the UK whilst I was overseas in Indonesia. When I got to the UK in August 2023, the package had not arrived. I contacte... See more
Company replied
MitoLab is a laboratory offering biochemicals for non-clinical science research. Our customers range from multinational companies to individual researchers specialising in mitochondrial and metabolic research. If you are involved in an upcoming research project and would like to learn more about our products, then please get in touch via the Contact tab. Alternatively, email us at info@mitolab.com. Please note, our products are designed for use in laboratory conditions, not for human or clinical use. As such, we will not answer questions regarding unapproved usage and such questions may result in blacklisting.
Unit 1, Bethel House, SA68 0NP, Kilgetty, United Kingdom
Replied to 100% of negative reviews
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This was my fourth order with Mitolab. Previous orders had been reliable in terms of product quality and packaging, however sometimes the postage time was longer than expected. I think they may have improved this recently, since this order was received (to Japan) within a week.
My order got lost in the post and after an email to Mitolab they promptly got back to me and sent out a replacement order which I received the following day. Great service
Quality products and humanity! Have ordered from Mitolab many times. Recently had a little mix-up on my order and Josh sorted it out right away. Thanks, Mitolab Team for what you do!
K
Always trusted, great clean product and delivered safely internationally.
While I just received my product - I feel certain this is by far the best on the market — here’s to better health!
I ordered a package with two bottles in it. One of them came cracked so there was leaking liquid all over the contents of everything and my whole order was ruined.
I also spent hours trying to scrub meth blue stains off the countertop where I opened the package. Terrible experience.
I see the company responded to my review. I would be happy to provide emails showing I did in fact contact them before posting my review. The fact that their response is to get on here and blatantly lie about something that is so incredibly easy to prove should tell you exactly what kind of people you are dealing with. I also have an email with them claiming they’ve only had a bottle break once ever, then here they claim it’s happened 3 times. Clear pattern of a business having no problem lying and misleading their customers about even basic things.

Reply from Mitolab
Amazing service and great quality product! Fast delivery 🚚

Reply from Mitolab

Reply from Mitolab
Good communication, quick reply to emails and a seemingly good quality product. I particularly like the six different wavelengths.
Waiting more than 4 weeks for delivery, from UK to Germany. DHL says they did not receive invoice. Multiple correspondence here and forth with customs did not lead to delivery. Amz is more expensive, but delivers overnight - a better choice.
I believe the item was sent in a timely manner. Too bad my country’s customs office took their time in forwarding it, but that’s no fault of Mitolab. When I contacted Mitolab as to status, they helpfully sent me information and a tracking number. One tweak I would ask for would be to sends the tracking number automatically with every order. The product itself is excellent, I will not hesitate to order again.
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