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Rated 1 out of 5 stars

After asking if it would be possible to change the address I did't get any response. The criminal thing is, I was in fact at the correct address and no one ever showed up. My question if I could chang... See more

Rated 1 out of 5 stars

So I place my order, then i need to wait one hour, then they say the latest at 20:10 its going to be there, then at 20:35 still nothing, so suddenly the app says it got delivered. But of course no foo... See more

Rated 3 out of 5 stars

Mjam is a difficult one, I have been using their services for +3 years but since last week I have switched to Lieferando. They simply do not care about their customers. They have no more tracking, cus... See more

Rated 1 out of 5 stars

Ordered food that we have never recived. Such an arrogant delivery service. The time keep delaying then the app said it has been delivered. Like what??? We want our money back like rn or we are filin... See more

Company details

  1. Online Food Ordering Service

Information provided by various external sources

Mit Mjam ist Essen bestellen so einfach wie noch nie! Bei über 1600 Restaurants in über 200 Städten in ganz Österreich kannst Du in die kulinarische Welt internationaler Küchen eintauchen. Ob Burger, Pizza oder Sushi, aber auch exotische Thaigerichte und feurige mexikanische Speisen - Mjam bietet Dir für jeden Hunger das Richtige. Die Bestellung erfolgt einfach über die Website mjam.at oder mobil über die Mjam-Apps. Bezahlen kannst Du online oder mit Bargeld. Bewertungen geben Dir die Sicherheit, dass Service und Qualität beim bestellten Essen passen.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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Rated 1 out of 5 stars

not happy

i've been waiting for my food for 1 hour 35 mins and it's still not here. not acceptable

April 8, 2018
Unprompted review
Mjam.at logo

Reply from Mjam.at

Hi Colin,

I'm sorry that you are waiting for so long.
Please contact Mjam Customer Care via chat so that we can get in touch with the restaurant in question and take care of it.

Best,
Fabian from the Mjam Team

Rated 1 out of 5 stars

Too long waiting

The Burgers are really good but, 60 minutes for 1 Burger? Come on

April 6, 2018
Unprompted review
Mjam.at logo

Reply from Mjam.at

Hi Maxxam,

the delivery times are depending on the restaurants and their drivers. Sometimes unfortunately all delivery drivers are busy, so it takes a bit to have a driver ready to deliver your order.

If you have further questions regarding an order please contact Mjam Customer Care via chat so that we can sort things out for you.

Best,
Fabian from the Mjam Team

Rated 5 out of 5 stars

The only way I order food in Vienna is Mjam

The only way I order food when I'm in Vienna is Mjam.
I don't understand why anyone complains about Mjam when problems are with restaurants. Yes, not all takeaway restaurants are good, it's an old news. I had a problem only once when the food didn't arrive after an hour and a half. But Mjam support was very helpful and even answered me in English, which I didn't expect at all. I got a refund right away with no questions. The customer care agent even recommended me a restaurant close by with a fast delivery.
Good job Mjam.
My personal recommendation in Vienna: Der Gockel (Austrian) and Bio Frische.

March 3, 2018
Unprompted review
Show reviews in all languages. (1,470 reviews)

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