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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, with many highlighting the ease of purchasing, installing, and setting up products. People often describe the process as simple, timely, and effective, appreciating the smooth functionality. However, some people were dissatisfied with the product itself, reporting issues like invalid or already-used keys, or receiving the wrong product. There were also instances where customer service was not responsive, with some reviewers stating they received no replies to emails or had difficulty reaching the company for support.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers report receiving their product key... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the customer support,... See more

User experience

Customers had positive experiences with the user experience. Many found the installation process very easy... See more

Response time

People report ambiguous experiences with response times. Some customers praise quick responses, with issues... See more

Customer communications

Consumers find contact to be ambiguous. While some reviewers report quick, polite, and helpful responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Problem with activation key already being used. Spent an hour or so with Microsoft Office AI support before resolving the problem.

Rated 4 out of 5 stars

Ok product, Four stars hard to get good download took two tires to get functioning down load. Other wise good support.

Rated 4 out of 5 stars

There was a problem with the product. They fixed it in a very timely manor.


Company details

  1. Software Company

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Contact info

3.3

Average

TrustScore 3.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quick response

Quick response.
Key worked (is working at the moment, at any rate).
I would have liked a download link, but I figured it out.

January 29, 2025
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Rated 2 out of 5 stars

I ordered the product key for Microsoft…

I ordered the product key for Microsoft Office Pro 2019 from mkskeys.com. Then I downloaded the software from Microsoft and installed it.
It is telling me that I can't activated it due to the product code already being 'in use'
So, what can I do now?
Thanks in advance.
I sent two e-mails detailing the experience from my regular e-mail address - please see.

February 3, 2025
Rated 1 out of 5 stars

Says this is not a valid product

Says this is not a valid product. says unfortunately we cannot complete the transaction as our records do not indicate this as a valid product. Tells me to return to reseller. So yalls activation key did not work. Read some bad reviews about this. People cant get it to work. 

February 1, 2025
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Rated 1 out of 5 stars

Won’t activate

Won’t activate, keeps saying error.

January 22, 2025
Mkskeys logo

Reply from Mkskeys

Dear Dan,

We are sorry to hear that you received a product key that did not work as you expected.

We just reached out to you and we are looking forward to your reply.

Best regards,

Rated 1 out of 5 stars

Do NOT trust this site unless you want to loose like I did.


Do NOT trust this site unless you want to loose your money like I did, as follows:
-- They took my money.
-- No product key was given to me.
-- Their support link did not allow me to send any message.
-- Their support email did not work nor did they ever reply to me, even checking my spam box.
-- A month has gone by = zero reply.
-- I gave up.

I had multiple good experiences with Kinguin.com in the past. It costs a bit more, but I went back and have no problem.

April 5, 2024
Unprompted review
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Rated 5 out of 5 stars

They're the best of all

My experience with them was very good. I bought from mkskeys.com more than once, and these products that I bought from them worked very well
Office 2021 pp
Office 2016 pp
Office 2021 pp by phine
Windows 10 pro
Activation of office 2021 by phone could be a little confusing, but once I connected with their support team, they supported me quickly in the way I used it and activated completely and very quickly

February 3, 2024
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Rated 5 out of 5 stars

Immediate responsiveness!

I've made two recent purchases through Mkskeys. For both the license keys were provided immediately, and I had no issues activating the software. For one of them I had a question for which I received a very quick response even though it was a weekend.

February 2, 2024
Rated 5 out of 5 stars

Mkskeys.com was a fantastic experience…

Mkskeys.com was a fantastic experience even for a first time customer. They provided a genuine license at a unbeatable price. They give specific instructions as to the required activation method right up front. The complaint I do have is not with Mkskeys.com, but rather Microsoft. If nothing else than giving a 'heads-up' in the event you chose a Microsoft Office product that requires phone activation as I did. It took me multiple attempts over multiple days to finally have a successful activation scenario. The voice automation has slowed down, processes intervals are much greater, and you can no longer only use the dial pad which was my highly-preferred method back in the Windows XP activation days, which avoided any potential transcribing errors. You are required to verbalize certain phases of the process now. The key that is read back to you for activation well the system would lock up on 4th group and go into an infinite loop. I can only assume that some sort of AI silliness has been injected into the algorithm and just like the majority of pretty much anything to do with AI, the experience is far worse and feels as though I'm back to the year 2000 era...a disappointing experience from Microsoft, is an understatement.

February 1, 2024

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