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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, with many highlighting the ease of purchasing, installing, and setting up products. People often describe the process as simple, timely, and effective, appreciating the smooth functionality. However, some people were dissatisfied with the product itself, reporting issues like invalid or already-used keys, or receiving the wrong product. There were also instances where customer service was not responsive, with some reviewers stating they received no replies to emails or had difficulty reaching the company for support.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers report receiving their product key... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the customer support,... See more

User experience

Customers had positive experiences with the user experience. Many found the installation process very easy... See more

Response time

People report ambiguous experiences with response times. Some customers praise quick responses, with issues... See more

Customer communications

Consumers find contact to be ambiguous. While some reviewers report quick, polite, and helpful responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Problem with activation key already being used. Spent an hour or so with Microsoft Office AI support before resolving the problem.

Rated 4 out of 5 stars

Ok product, Four stars hard to get good download took two tires to get functioning down load. Other wise good support.

Rated 4 out of 5 stars

There was a problem with the product. They fixed it in a very timely manor.


Company details

  1. Software Company

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Contact info

3.3

Average

TrustScore 3.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered a windows 10 key from them

I ordered a windows 10 key from them, it was recommended on Bing, it said fast delivery, some of the people were saying they got theirs in 4 mins. I did indeed get my key for the price listed however it took 24 hours but it worked the first time contrary to some of the other reviews. I reached out to the their support email and they affirmed it would get to me within 1 business day, and indeed it did. I am very happy to report that (at least the windows 10 home keys) are not a scam, they may just take ~24 hours instead of "instant"

February 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Great After Sale Customer Service

It was very easy to find the product and place the order. The real clincher for me was the after-sale customer service. I always am a bit concerned when ordering through a new vendor. In this case, i mistakenly ordered 2 instead of 1. MKSKeys was great in refunding me for the extra order. I will use them again (probably place 10 - 15 orders per year).

January 31, 2024
Unprompted review
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Rated 5 out of 5 stars

Persevere with Customer Support

Initial install didn't work and I contacted Customer Support. While response wasn't quick they did reply and after following a couple of suggestions and sending me a new link the MS Office product I ordered installed fine. I will say that they did keep helping until my product installed correctly.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I had a small issue and they got back to me expeditiously!! Will definitely buy software from Mkskeys.com again.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

If At First You Don’t Succeed….

If at first you don’t succeed, Contact Support. It took me several tries to get Office Professional Plus Activated.
Don’t Give Up! Support Will See That You Get It Done!
Thank You! Thank You! Thank You!
Alan

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

A real company with great support

I ordered a key for Windows 10 Home. I entered the key and it didn’t work. Contacted MKSKEYS Support and they pointed out that I needed Windows 10 Pro. What then? Support said not to worry and emailed me a key for Windows 10 Pro. It worked great. The MKSKEYS Support with me until I was satisfied. Great service. Thanks so much.

January 20, 2024
Unprompted review
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Rated 5 out of 5 stars

The product is real and so is the customer service

I found MKSKEYS and purchased Windows 10 Home key. It didn’t work. I contacted MKSKEYS support and discovered that I needed to have Windows 10 Pro. I ask MKSKEYS Support what to do. They sent me the key for Windows 10 Pro. Plugged it in and it worked. MKSKEYS is real and customer support is outstanding. I’m a happy customer. Thanks!

January 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Hey there fellow buyers

Hey there fellow buyers. Do not hesitate, it is a real website. They Saved me couple hundred dollars. As long as you follow directions, downloads couldn’t be easier.
And then again, their customer service is top notch, so any problems arise. They will help sort it out, not blow you off.

January 17, 2024
Unprompted review

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