freenet Reviews 

This is a shady company. I have no contract with this scam company, but suddenly one day I received a threatening letter from their recovery agent asking me to pay 2000 Euros. After a heck of clarifications they found out someone created false contracts in my name. This company has no process to verify the identity of its users, and am not sure how they even handle personal data. Suggest keeping away from them.

Horrible, i get over billed almost every month. They just gave me 4 gb monthly for "free", but who would have guessed they somehow bill me for the upgrade. It had happended before that beacause i answer and act nice while clearly saying no to their offer, they add it to my bill.

Worst service i have had in my life. They used to take only a few minutes for answering my phone, now they dont. I am impressed by how disgusting the company is. I hope they dont answer my review

The customer care staff who handled my queries and request was good and helpful.

Alles top, danke

Sehr gut!I will definitely come back to them once my new contract is done.

The worst online service. I called freenet contact number 2 days in a row , i called for 2 hours every 10 minutes, waited 10 to 20 minutes, and they do not pick the phone up. Since i had a problem with my contract so i wanted a solution. The worst they do not replay to emails also. Only when they want you to make a new contract they hold you on the phone. If you have a problem they do not pick up the phone with days. Worst worst company.

The employees are kind, friendly and they attend to your need immediately. When you call the wait time is not ridiculously long. That is very good.
But the reason for the minus star is because they call very often to propose offers n options and when they tell you about ut, they almost immediately subscribe even if you don't want it. I think the calls should be reduced. Send an email if customers are interested they will contact you.

very good service

Customer service is very helpful and supportive. Quick response on every single query live this service.

Super cool... super cool

They will attend to you nicely and their Network is 100% smooth. I will chose them again

Company can better service to his customers providing

Very very super good 😊😊

I am very satisfied and the agent was very helpful

Everything went well. They are simply the best.

I have been a customer of Freenet for more than 4 years and unfortunately my experience has been extremely frustrating.

I cancelled my contract in August 2025 and sent the official cancellation confirmation. Since then I have completely stopped using the SIM card and internet service. Despite this, Freenet continues to withdraw money from my bank account every month.

I have contacted their customer service several times by email and even sent the cancellation letter again. Instead of solving the problem, they keep asking irrelevant questions such as whether my email address is correct or if I want to change to a different plan.

This is unacceptable. I cancelled the contract months ago and the service is no longer being used, yet they are still taking money from my account.

After more than four years as a customer, this is a very disappointing way to treat someone. I cannot recommend Freenet based on my experience.

All relatively okay until I was signed up for Waipu TV without asking for it. I called freenet to ask a question, the next day I have a mail saying I have signed up for waipu.tv as well as some additional Flexi contract for my phone. You cannot cancel this in the app. You have to call them as well. I can just imagine how many ppl fall into this trap. Especially those who aren't tech literate. If you don't cancel this service you automatically enter into a contract with them. After calling freenet to cancel these options I was told by the woman on the phone that she doesn't know why I was signed up for this, sometimes her colleagues just sign people up without asking. These were her exact words. What a pity I've taken a contract with them. Will definitely be changing when the two years is up.

Professionelle Team

I could cancel extra costs that was added by a promotion and promised a refund, i found that very practical, thanks