Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
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Can’t fault them at all. Sold my phone to them and they were very professional and always so quick to reply to emails and questions etc. Used their pre paid postage label and my phone was with them wi... See more
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Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
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Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
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Company details
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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seemingly new but not working ok
Phone arrived without box and had no charge at all. Otherwise the condition was as described. However, I've not been able to successfully customised ringtones and alerts (the phone erratically reverts to other sounds with no clear reason. It also changes loudness without any input). I contacted pixel and a phone specialist for help but nothing has changed so it looks like I need to send the phone back. Finally, buying from a reputable UK seller I was under the impression I would get a refurbished UK model, not a Japanese one, with 1 year guarantee not only 90 days as the seller seems to suggest..
April 17, 2026
Reply from Mobile Direct
Dear Lily Markiewicz,
Thank you for your feedback regarding your refurbished Premium device. We would like to address the points you raised and clarify the details provided on our product page.
Packaging: As mentioned in the product description, all devices other than those sold as "Brand New" are supplied in a generic box rather than original manufacturer packaging.
Model: We specify in our descriptions that these are international models of the device.
Warranty: We want to reassure you that you are covered by a "13-month seller warranty" and a "30-day return policy", which is far more extensive than the 90-day period you noted.
We are very sorry for the technical issues you are experiencing with the phone's charging and sound settings. We're doing our best to help you and resolve this issue as quickly as possible.
We hope our team will resolve this issue for you as soon as possible.
Kind Regards,
Mobile Direct Team
Overall a good experience with Mobile…
Overall a good experience with Mobile Direct. The process was quick and straightforward for the sale of a brand new iPhone. Communication via WhatsApp is helpful. There was some initial back and forth about the price which was odd as I’ve used before. But in the end original offer price was confirmed. Thanks again
April 29, 2026
Unprompted review
Reply from Mobile Direct
Hi Kris Flynn,
Thank you for your fantastic feedback. We’re delighted to hear that you had a good overall experience and found the process quick and straightforward, as well as our WhatsApp communication helpful.
We also appreciate your patience regarding the initial price discussion and are glad everything was resolved to your satisfaction in the end.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Rpio,
Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the quick delivery and overall service.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
love the phone
love the phone, absolutely spot on, delivery in time just lacking charger and cable otherwise can't fault anything
April 21, 2026
Reply from Mobile Direct
Hi Belhir,
Thank you for your fantastic feedback. It’s great to hear that you’re happy with the phone and that the delivery arrived right on time.
We also appreciate you pointing out the missing charger and cable, and we’ll certainly review this to improve the overall experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Delivered in time and quality phone…
Delivered in time and quality phone .happy with my 2nd purchase
April 13, 2026
Reply from Mobile Direct
Hi Nancy,
Thank you for your fantastic feedback. We’re so pleased to hear that your order arrived on time and that you’re happy with the quality of your phone, especially as a returning customer.
It’s always great to have you back, and we’re glad your second purchase was a positive experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Aravind Bathula,
Thank you for your fantastic feedback. We’re glad to hear you’re happy with the product and that it met your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Brilliant product great price quick…
Brilliant product great price quick delivery, what more would you want 👍
April 16, 2026
Reply from Mobile Direct
Hi Anthony Elliot,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the product, the great price, and the quick delivery.
It’s always rewarding to know everything met your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Bought refurbished Google Pixel Premium Condition
Bought refurbished Google Pixel. Arrived within 2 days with DPD in a 1 hour time slot.
Bought premium condition, it's like new. No visible marks or scratches, nothing. Very pleased.
Would recommend.
April 15, 2026
Reply from Mobile Direct
Hi Jane,
Thank you for your fantastic feedback. We’re delighted to hear that your refurbished Google Pixel arrived quickly with DPD and that you were happy with the convenient delivery window.
It’s great to know the phone met your expectations in premium condition and looks like new. We really appreciate your recommendation.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Efficient and seamless service
April 13, 2026
Reply from Mobile Direct
Hi Henry,
Thank you for your fantastic feedback. We’re delighted to hear that you found our service efficient and seamless.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Mrs Barbara Mary Jones,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the phone and that the delivery went really well.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great condition and next day delivery
Was looking for a new phone as it had been a while since I last upgraded. Was very happy with the condition of the phone. Still love using it now. Everything I needed came with it. Had next day delivery. Very happy
August 19, 2025
Reply from Mobile Direct
Hi InPost,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with your new phone and that it arrived in excellent condition with everything you needed included.
It’s great to know the next-day delivery and overall experience met your expectations, and even better that you’re still enjoying using the device.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great service
Great service, got what I was expecting for a Great price will highly recommend this company
March 31, 2026
Reply from Mobile Direct
Hi Terry Malyon,
Thank you for your fantastic feedback. We’re delighted to hear that you received exactly what you were expecting at a great price and that you were pleased with our service.
We really appreciate your recommendation and support.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Bought an iPad which was supposed to be…
Bought an iPad which was supposed to be very good condition for my daughter’s birthday for it to come and not charge I tried multiple chargers and plugs/sockets so I emailed them they and told them all this they then told me to try different chargers I sent the iPad back for them to have it over 2 weeks send it back dead and then have the same problem so I emailed them to tell them for them to then tell me to try different chargers as they have done extensive investigations and made sure it is fully working to then look at the iPad battery usage for it to say it hasn’t been charged or used they whole time they have had it, they told me to send it back so they can have another look at it at this point I just want a refund I do not recommend at all
April 8, 2026
Unprompted review
Reply from Mobile Direct
Dear Miss Nadia Swain,
Thank you for your feedback. We would like to clarify the timeline and details regarding your order and the subsequent service provided.
Your device was purchased on February 23 and delivered on February 24. We first received your email regarding a charging issue on March 19. At that time, we requested that you ship the device back to us and confirmed we would reimburse the return postage which was refunded to the provided account.
We received the device on March 25 and sent it to our technicians for repair. We informed you that this process typically takes 1 to 8 working days. However, the return dispatch was delayed due to the Easter holiday and an open inquiry you raised with Klarna. As soon as the Klarna inquiry was closed on April 6, we immediately dispatched the device back to you on April 7, fully inspected with the issue resolved.
Regarding your second return, our technicians have confirmed that the device is working correctly and charging normally with multiple chargers. We have provided you with a video as evidence of this functionality.
Furthermore, you noted that there was no usage or charging log visible when you received the device back. This is because once our team completes testing, the device is reset to factory settings, which automatically clears the battery usage history.
Kind Regards
Mobile Direct Team
Description is second to none thank you…
Description is second to none thank you so much loving my phone
March 30, 2026
Reply from Mobile Direct
Hi Mr Glen Bennett,
Thank you for your fantastic feedback. We’re delighted to hear that you’re loving your phone and that the description matched your expectations so well.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
The process was good from start to end…
The process was good from start to end still some delays in payment and price negotiation after the price which we get offered but overall it is recommendable for new users
April 9, 2026
Unprompted review
Reply from Mobile Direct
Hi Mohammed Hamed Hussain,
Thank you for your fantastic feedback. We’re pleased to hear that you found the overall process good from start to finish and that you would recommend us to new users.
We also appreciate your comments regarding the delays in payment and the price negotiation after the initial offer, and we’ll certainly take this on board to improve our service going forward.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Spot on.
Excellent seller mobile was spot on. Quick delivery. Would highly recommend.
November 28, 2025
Reply from Mobile Direct
Hi Jamil,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the phone and that it arrived quickly.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Seller beware
Seller beware
I sent my handset off which was less than 2 years old and had been protected in a case and screen protector from day one. I was quoted £276 and then only to be considerably knocked as they claimed it was scratched etc. After declining their offer they did increase it a little.
On checking their reviews later it appears to be a common practice 🤔
March 26, 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.
We would like to clarify that, upon receiving your device, our inspection identified visible scratches, which meant it did not meet the condition initially selected (Excellent). Please note that for a device to qualify as Excellent condition, it must not have any visible scratches. In your case, the scratches observed during inspection meant the device did not meet this category, as outlined in the inspection report.
Our valuations are always based on the actual condition of the device at the time of inspection, and we do have photographic evidence available should you wish to review this.
As part of our effort to reach a fair outcome, we initially offered £180, and following further internal review, we increased this to £200 as a goodwill gesture.
We always aim to be transparent and fair in our assessments, and we also take false or misleading claims seriously, as they can unfairly impact our business and reputation.
If you would like to discuss your case further, we would be more than happy to review everything with you and share the supporting details.
Kind regards,
Mobile Direct Team
I’ve had multiple phones from this…
I’ve had multiple phones from this company that I have bought either for myself or for family as gifts and every time they have been as described, the only issue I have is it says next day delivery, excluding weekends, however it never comes the “next working day” which is annoying but I think is the delivery company they use issue rather than mobile direct themselves
March 30, 2026
Reply from Mobile Direct
Hi Candiece Dryden,
Thank you for your fantastic feedback and continued support. We’re delighted to hear that every phone you’ve purchased for yourself and your family has been as described.
We also appreciate your honest comments regarding the delivery timing. While we do aim for next working day delivery, delays can occasionally occur with the courier service, and we understand how frustrating that can be. We will certainly keep this in mind as we continue to improve the overall experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Martin Clouston,
Thank you for your fantastic feedback. We’re delighted to hear that you’ve had a flawless experience every time you’ve ordered with us.
We truly appreciate your continued support and look forward to serving you again.
Best regards,
Mobile Direct Team
I had a great experience with Mobile…
I had a great experience with Mobile Direct. I requested a refund and they were very helpful and assured me as long as the item was returned in original packaging and condition I would receive a full refund.
March 16, 2026
Reply from Mobile Direct
Hi Elaine Cunningham,
Thank you for your fantastic feedback. We’re delighted to hear that you had a great experience with Mobile Direct and found our team helpful throughout your refund request.
We always aim to make the process as clear and straightforward as possible, so it’s great to know this gave you confidence and reassurance.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
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