Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
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Can’t fault them at all. Sold my phone to them and they were very professional and always so quick to reply to emails and questions etc. Used their pre paid postage label and my phone was with them wi... See more
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Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
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Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
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Company details
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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Good price iPhone 13
Absolutely great quality and great price. I will definitely be buying more phones.In the future keep up the good work
February 13, 2026
Reply from Mobile Direct
Hi David Wood,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the quality and price of your phone.
It’s great to know you’re considering future purchases with us, and we really appreciate your kind words and encouragement.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Jean-C,
Thank you for your feedback. We’re thrilled to hear you had an excellent experience from start to finish.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Arvydas,
Thank you for your feedback. We’re glad to hear you had a positive experience with our company.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Faultess.
First class website ,first class phone,speedy informed delivery ,and sensible prices,
February 11, 2026
Reply from Mobile Direct
Hi Anthony,
Thank you for your fantastic feedback. We’re delighted to hear you had a first-class experience with our website, phone, and speedy delivery, and that you found our prices sensible.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Clive,
Thank you for your feedback. We’re glad to hear you found our service quick and easy to use.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Phone great, delivery not
The phone, when I eventually got it, is great. They says it will will be with you in 2/3 days. Mine told 8 days so I didn’t get it until after my birthday. I was not amused
February 3, 2026
Reply from Mobile Direct
Hi Don,
Thank you for sharing your feedback. We’re pleased to hear you’re happy with your phone.
We sincerely apologize for the delay in delivery and completely understand how disappointing it was to receive it later than expected. Your comments are valuable, and we’ll use them to improve our service.
If you ever need any assistance in the future, please don’t hesitate to reach out to us at info@mobiledirectonline.co.uk.
Best regards,
Mobile Direct Team
Fast service
All as described in new condition really very happy. I shall be buying again. Thank you
February 10, 2026
Reply from Mobile Direct
Hi Howard,
Thank you for your wonderful feedback. We’re delighted to hear your phone arrived as described and in new condition, and that you’re very happy with your purchase.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Great service
Great service, arrived very quickly. Phone is in very good condition. Very happy.
February 2, 2026
Reply from Mobile Direct
Hi Maggie,
Thank you for your feedback. We’re delighted to hear your phone arrived quickly and in very good condition, and that you’re happy with our service.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great service and good prices on top up…
Great service and good prices on top up to date Tec
February 9, 2026
Reply from Mobile Direct
Hi Stephen,
Thank you for your feedback. We’re glad to hear you’re happy with our service and competitive prices on the latest tech.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Up to now I haven't received my new…
Up to now I haven't received my new phone as for some reason it is being delivered to the wrong address it should be delivered to my correct address
10 Burchell Court 69 Shadwells Road Lancing BN15 9DX BUTas yet no phone very disappointed
February 9, 2026
Reply from Mobile Direct
Dear John Bayfield,
Thank you for your feedback, and we sincerely apologize for the disappointment caused by the delivery issues you experienced.
We reviewed your shipping details and found that the address at checkout included two different house numbers (63 Shadwells Road and 69 Shadwells Road), which confused the courier during delivery.
We work to ensure accurate dispatch, but our accuracy depends on the details provided during order placement. We are happy to tell that our team reached the courier company and resolved this issue which in the end result in successful delivery.
We truly value your custom and wish to serve you better with your future orders. For further assistance or to provide updated details, please contact us directly at Support@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Item was in great condition, delivery was poor.
The product came in great condition, it should have had a film over the screen (iPad) however, and it would have had 5 stars were it not for the poor delivery service from DPD.
February 6, 2026
Reply from Mobile Direct
Hi Luke,
Thank you for your feedback. We’re glad to hear your iPad arrived in great condition.
We’re sorry that the delivery and missing screen film didn’t meet your expectations. We appreciate you bringing this to our attention, and we’ll continue working to improve both packaging and delivery.
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk.
Best regards,
Mobile Direct Team
Dwlivered to the wrong house 😭 Will…
Dwlivered to the wrong house 😭 Will have to go look for the house in the morning!!
February 9, 2026
Reply from Mobile Direct
Dear Jack Wallis,
I am very sorry to hear that your order was delivered to the wrong address. Please accept my sincere apologies for this inconvenience.
Our team is currently looking into this issue with the courier to locate your package. We will get back to you with an update as soon as possible.
Best regards,
Mobile Direct Team
Brilliant company
Brilliant company. Phone was as new as described fast delivery will definitely be using again
February 5, 2026
Reply from Mobile Direct
Dear Fleur,
Thank you so much for taking the time to leave us a 5-star review! ⭐
We’re delighted to hear that the phone arrived exactly as described and that you were happy with our fast delivery. Your kind words really mean a lot to the team, and we’d be more than happy to serve you again in the future.
If you ever need any assistance, please don’t hesitate to contact us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Bought a phone £159 Samsung refurbished…
Bought a phone £159 Samsung refurbished phone and not happy and waiting on a reply!
February 4, 2026
Reply from Mobile Direct
Dear Customer,
Thank you for reaching out regarding your refurbished Samsung phone. We sincerely apologize that you are not happy with your purchase and for the delay in our response.
We can confirm that a return label has been sent to you by our customer service team. We are actively working to process your return and issue your refund for the £159 phone as quickly as possible.
Please continue to communicate with our team member for a swift resolution. You can also contact us directly at "info@mobiledirectonline.co.uk" with your order number for an immediate update.
We appreciate your patience and are committed to resolving this for you.
Sincerely,
Mobile Direct Team
My new phone arrived exactly when it…
My new phone arrived exactly when it was supposed to.
February 4, 2026
Reply from Mobile Direct
Dear Jennifer Harrison,
Thank you for your feedback. We’re glad to hear your new phone arrived exactly when expected. We appreciate your support and hope to assist you again in the future.
Kind regards,
Mobile Direct Team
Excellent customer service
Extremely helpful and patient customer support using what’s up. Answered all my questions and concerns after my purchase. Very impressed and will return.
February 6, 2026
Unprompted review
Reply from Mobile Direct
Dear DIMITRIS MANTAFOUNIS,
Thank you for your kind feedback. We’re delighted to hear that our customer support team was helpful and patient in answering all your questions and concerns. Providing clear and reliable support is very important to us, so it’s great to know we made a positive impression. We truly appreciate your trust and look forward to welcoming you back.
Kind regards,
Mobile Direct Team
Very good outcome, excellent customer service
After some problems, due to our misunderstandings, the company went out of their way to help resolve things. I would highly recommend them as very good company to use for mobile phone purchase.
February 5, 2026
Unprompted review
Reply from Mobile Direct
Dear Peter Tuttle,
Thank you for your honest and valuable feedback. We’re pleased that we were able to resolve the issue and support you through the process. Customer satisfaction is very important to us, and we always aim to go the extra mile when needed. We truly appreciate your recommendation and look forward to assisting you again in the future.
If you ever need any assistance, please don’t hesitate to contact us at info@mobiledirectonline.co.uk
Kind regards,
Mobile Direct Team
Warning: Only purchase in UK, even for delivery in UK.
I tried to order a Samsung S3 Ultra from MD. I am an expat living in Cyprus, but I wanted to have the phone delivered to family in the UK.
I ordered and paid for the phone. The order was cancelled by MD later that day. I called them and passed their security checks (I was told) so I ordered and paid again. This time the order was cancelled on the day of delivery.
I understand the need for financial security, but the whole matter was handled appallingly and without any warning.
I am still owed a refund for the second order, but at one point I was down almost £1k with only vague assurances that the bank were dealing with it and it could take up to 14 days to come through!
January 26, 2026
Reply from Mobile Direct
Dear Mark Singleton,
Thank you for your feedback. We want to assure you that our intentions were certainly not to damage your experience, but rather to secure our customers and prevent any unauthorized purchases from their identities. We do understand your concern and are continuously working on making it easier for our customers to place orders without any issues.
As an apology and a solution to the issue, our team has provided you with a discount code. You can use this code to place your order using Clearpay, Klarna, or PayPal, which will allow you to complete the transaction without further identity verification.
If you need any help, our team is available for you. Please contact our team at "info@mobiledirectonline.co.uk"
Thank you,
Mobile Direct Team
Brilliant recovery from theft of first delivery Google Pixel 10
The orginal Google Pixel 10 was dispatched within ne day of ordering and unfortunately stolen from the DPD driver after a missed delivery. DPD. confimred the theft to MDO. the morning after (20.01) and a replacement was dispatcehd on 21.01 but Royal Mail to the same address according to policy; no problems with this dleivery. The Refurbished Excellent description was appropriate as my phone looked brand new and worked straight out of the box, perefectly after 100% charge. Excellent customer service and products, 100% receommended. No cahrge, manual or invoice sent, only a cable but, not crucial. 13 month warranty is impressive. You cannot reschedule or redirect delivery due to MDO. policy, follwing many probelms with alternative approaches; choose your address with care.
January 19, 2026
Unprompted review
Reply from Mobile Direct
Dear David Clegg,
Thank you for your detailed 5-star review.
We’re sorry to hear about the initial delivery issue, but we’re pleased that we were able to resolve it promptly and arrange a smooth replacement delivery. It’s great to know that the refurbished device met your expectations and arrived in excellent condition, working perfectly straight out of the box.
We appreciate your understanding regarding our delivery policies, which are designed to protect our customers, and we’re grateful for your kind comments about our customer service, warranty, and products. Your recommendation truly means a lot to us.
Kind regards,
Mobile Direct Team
Excellent customer service
Excellent customer service. Helped with a DPD delivery issue. Really helpful. Item was immaculate as described. Unfortunately bigger and heavier than I imagined so started a return. But highly recommend this company.
January 30, 2026
Unprompted review
Reply from Mobile Direct
Dear Gareth Hagarty,
We’re glad to hear that our team was able to help with your DPD delivery issue and that the item arrived in excellent condition as described. Thank you for your understanding regarding the return. We appreciate your honesty and kind recommendation. Your support means a lot to us, and we look forward to serving you again in the future.
Kind regards,
Mobile Direct Team
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