Scam!!!
Scam!!!
Took my money.
Never send my tires.
Works under a long list of company names
Reifen Direkt
Delticom
Delti
Mobilemech
and a lot more
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Written by the company
Mobilemech.se är din personliga online-specialist på däck i alla märken och storlekar. Hitta rätt däck till ditt fordon i det unikt stora sortimentet – oavsett om det är en småbil, en sedan, en motorcykel eller ett lätt lastfordon, hittar du alltid rätt däck till ett förmånligt pris.
Snabbhet är en styrka hos Mobilemech.se: från nätet direkt ut på vägen. Även under högsäsong på våren och hösten säkerställer denna online-återförsäljare av däck kontinuerlig tillgänglighet tack vare ett enormt lager.
Mobilemech.se erbjuder ett oöverträffat brett utbud av däck och biltillbehör inom flera produktkategorier, såsom:
Som operatör av Mobilemech.se är Delticom AG en av pionjärerna inom onlineförsäljning av däck, med webbutiker i över 40 länder. Sedan millenniumskiftet 1999/2000 har företaget erbjudit ett omfattande utbud av däck online.
Dessutom ger ett omfattande nätverk av monteringspartners kunder möjlighet att skicka sina nya däck direkt till en professionell montör redan vid beställningen.
Hedwig-Kohn-Straße 1, 31319, Sehnde, Germany
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Scam!!!
Took my money.
Never send my tires.
Works under a long list of company names
Reifen Direkt
Delticom
Delti
Mobilemech
and a lot more
I placed my order on line, received the confirmation and a message that my order is being processed.
After no less than 3 weeks waiting, I was informed that the tires I ordered are out of stock and offered some other tires they still had (5 % discount) in stock and probably wanted to get rid of.
In the mean time I was sending e-mails to find out the status and received answers from 3-4 different employees, obviously not knowing of each other.
Bad stock management, probably JIT- (just in time) with serious deficiencies if they needed 3 weeks to figure out that the tires are not available, poor control of the stock and deliveries to be received, civilized but uncontrolled communication!
I placed the order for complete wheels (Winter tyres + Steel wheels). I received an email for payment of 5451SEK. After I transferred the money to their account, I was told to pay difference of approx 950SEK out of nowhere. Which I was told later after inquiring, that it was a system error and later they cancelled my order by saying that the tyres have been sold out. When I checked the status for the availability of tyres on their webpage the tyres were still in the stock however with an increased price. After a week they cancelled my order without my consent. I was told that to provide them with bank details so that they could transfer my payment back to me. With the emails that I exchanged with them it can be implied that they do not want to deliver me those tyres because their price increased even though I placed the order and transferred the payment to them.
I would certainly take this matter to EU consumer rights court. I am extremely displeased with their business approach.
I bought 4 tires. It took 17 days for the tires to be delivered. During this time the phone support staff provided false, misleading, and inaccurate information, and one of them hung up the phone instead of trying to solve my problem.
The email supoprt was slow and unhelpful, too.
Even though the support staff promised a 10% refund as compensation for the delay, they never refunded anything to me.
They accepted no responsibility for the troubles the extreme delay caused for me.
Easy to order.
Got an email that the order is late 5 days due to busy season orders.
Delivered in time at the Construction Site address given in Sweden.
Easy to truck the order online.
Fully trustworthy.
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