The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... See more
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The bed we ordered is amazing. Very comfortable and the price was great. A big shout out to Alps who dealt with our online order. There was a bit of a problem with the delivery, but Alps came up Trump... See more
Great quality products & value for money… speedy delivery …just waiting for them to be assembled to their true state!
I couldn’t believe the speed of the delivery. I ordered in the afternoon and it arrived before lunch time the next day. Excellent service. Many thanks
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Physiotherapy Equipment Supplier
- Wheelchair Store
Written by the company
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Contact info
United Kingdom
- mobility2you.com
4.4
Excellent
278 reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
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Great product and great service
October 8, 2023
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Unable to Track package and delivery
Firstly I rang M2U before placing my order as I wanted to check up on the spec and delivery leadtime beforehand. I left a message on their answering machine, to which no one ever returned my call.
I placed the order anyway as we were desperate for the wheelchair. When I got an email providing a link to check the tracking status, I was horrified that I had to download a ‘sales’ app to check the status. I eventually downloaded it but still could not figure out where my order was.
Then, I got a text to say that my order was being delivered but only the cushion came, no wheelchair! Not much help.
My brother then started to chase the order and we still were none the wiser where the wheelchair was. The staff member even offered to refund the money!!
We requested that the item was sent by courier with next day delivery. The item eventually turned up 2 days later.
It should not be this difficult to order an item and keep a track on where it is in the system. Very disappointing
September 30, 2023
Reply from Mobility2you
Hello. Thank you for your feedback. As with all feedback of this nature, we have carried out a thorough review. We will be in touch with you also to assist in completing the review. We assure you that we take all such matters very seriously and wish to ensure customers are never inconvenienced in such a way. You will see that the majority of the reviews we receive are for great delivery and service and product quality. We are very sorry that we did not meet your expectations on this occasion.
We need to understand a little more about the Sales app that you mention as we would never require our customers to download a sales app. Furthermore, your items were sent out from 2 warehouses with the cushion being dispatched immediately and the wheelchair a few days later. This was due to the fact that the 2 items were in different locations. We will of course ensure better timescales are provided in the future. The vast majority of our orders go out the same or very next working day from our own warehouses. Unfortunately on this occasion your wheelchair went out a few days delayed. We are sorry for the inconvenience this has caused you and have taken on board your comments regarding communication.
kind regards
Andy
Excellent service and speedy delivery
September 30, 2023
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First class service and speed of…
First class service and speed of delivery! So easy to order and pay online and I’m delighted with the product too. Thank you.
September 26, 2023
Perfect Customer Service 👍👍👍
Perfect customer service,polite and very helpful 🤗🤗🤗
Ordered, quick delivery. Awaiting time was 1 day for our order.
And, Finally I can enjoy fresh air in our garden, e.t.c.
Thank you 🤗🤗🤗
September 25, 2023
Great buy for elderly mum
This was bought for my elderly mum we found it was easy to assemble & good value for money
September 24, 2023
Shoddy
They sent us the item, the box was broken on delivery, my husband took it anyway, the item had no screws in the box! I emailed mobility 2 you, over a month later they havnt bothered to contact us back, I only gave them 2 stars because we got the item, beware the goods are badly wraped, and customer services are non existant, once they have your money you could get your item in poor condition then your stuck with it !!! Buyer beware !
August 25, 2023
Unprompted review
Reply from Mobility2you
Hello. Thank you for your feedback. I am sorry for the inconvenience this has caused you. Having looked into this I can see that 1 day after your email, we requested come information which we required for our manufacturing to dispatch the correct part. I believe, to date we have not received this back.
I will get the parts team to call you in the morning. You will see from our past reviews that such a matter and service is extremely rare and I am sorry that you have experienced this.
I am confident that we can resolve this for you soon and we will try and get the information we need from you as soon as parts is open on Monday.
Rest assured, our packaging, delivery and quality control is always aimed at the highest standards and we regularly monitor all aspects of our service.
We thank you for your feedback and will absolutely ensure we look into this in detail and ensure such episodes are avoided as much as are reasonably possible.
Thank you
Regards
Andy
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Customer service was excellent
Customer service was excellent, answered all my queries. The actual product was of very high quality, definitely recommend.
September 13, 2023
Ordered this item knowing nothing about…
Ordered this item knowing nothing about it. It's TERRIFIC! Thank you!
August 29, 2023
Not very comfortable but ok.
September 4, 2023
We received it with in 3 days
September 4, 2023
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Easy to order and fast delivery
September 1, 2023
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Very good service
August 13, 2023
Efficient Company
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws immediately
It was good to actually speak with someone on a phone rather than some machine
Would defiantly order with them again
Plus they were cheaper than buying from high street shop
August 12, 2023
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