The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... See more
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The bed we ordered is amazing. Very comfortable and the price was great. A big shout out to Alps who dealt with our online order. There was a bit of a problem with the delivery, but Alps came up Trump... See more
Great quality products & value for money… speedy delivery …just waiting for them to be assembled to their true state!
I couldn’t believe the speed of the delivery. I ordered in the afternoon and it arrived before lunch time the next day. Excellent service. Many thanks
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Physiotherapy Equipment Supplier
- Wheelchair Store
Written by the company
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Contact info
United Kingdom
- mobility2you.com
4.4
Excellent
278 reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shower stool
Useful stool for my wife who has had a foot operation
The rotation is a bit of a gimmick but it is a solidly built waterproof stool
August 8, 2023
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They did not have the product we…
They did not have the product we required so a refund was given
August 12, 2023
Reply from Mobility2you
Hi, Thank you for your feedback. As a retailer that holds a lot of stock, we always have to quality check lines as they are being dispatched. It is always unfortunate for us to have to reverse a sale and provide a refund if the items have any packaging issues or do not meet our very high standards. Normally we would simply be able to send another one out, however on this occasion your item was completely out of stock at both our UK warehouses. I am extremely sorry for the inconvenience this would have caused you. We will do all we can to improve such situations going forward. Regards, Andy
Excellent customer service
August 1, 2023
Great company
Excellent customer service, very quickly resolved a problem I had with my order
August 12, 2023
Best price and great service.
Best price I could find by a long way! Easy to order and quickly delivered, just how online shopping should be.
August 17, 2023
Unprompted review
Reply from Mobility2you
Thank you for your feedback. We are a UK based company that keeps a very large inventory of stock in our warehouse. We are therefore able to pick, pack and dispatch swiftly. We really appreciate all feedback.
Regards, Andy
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Great product with fast delivery
Great product with fast delivery. The item came with clear instructions about the correct height and adjustments
July 29, 2023
Reply from Mobility2you
Thank you for your valuable feedback. It is very important for mobility aids to have clear instructions and we do all we can to monitor and review instructions that are included in packaging.
regards, Andy
Fast delivery
Ordered the commode on Sunday afternoon and it arrived the following Tuesday , we looked around and eventually found this one ,the exact width we needed ..
It came flat packed but was so easy to put together ..
So easy to order from the website as well..
A very sound commode for mum and more to the point she feels safe on it
August 5, 2023
Reply from Mobility2you
That is great feedback for us. I am delighted that the product is right for your mum. We do prefer to select products that are easy to transport and can be put together easily.
regards, Martin
Good service for a very useful product
Very easy to order and very fast delivery time. Well done!
August 2, 2023
Reply from Mobility2you
Thank you for your lovely feedback. We try to make our site easy to navigate. It's great to hear that our service pleased you too.
regards, Jane
Quick efficient service
Quick efficient service. We were kept up to date on delivery and item arrived as expected, well packed in good condition.
August 2, 2023
Reply from Mobility2you
It's great to hear you were happy with our overall service. Thank you for your feedback. regards, Martin
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poor customer service for returns
I have been waiting for a reply regarding a returns note and have still not heard back from yous
July 20, 2023
Reply from Mobility2you
Hi. Thank you for your feedback. It looks like you are dealing with a member of our team. I trust this will assist you in resolving your query and return.
Andy
My new gadget!!!
Easy online ordering. Fast delivery. Also product as said on online ordering. No fuss with delivery.
August 1, 2023
Reply from Mobility2you
Thank you for your positive feedback. I am pleased that you have had a positive experience using our services.
Martin
Quick delivery of the product I ordered
July 18, 2023
Reply from Mobility2you
Thank you for your feedback. We do try and dispatch the majority of our products on the same day
regards, Jane
Reply from Mobility2you
Hi. Thank you for your comments.
We are surprised by your feedback. Any item can be returned in original packaging and resalable condition for a full refund.
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A slow response initially but they recovered the situation well.
Initially their response to an issue I had was slow, but to their credit they reached out to me to resolve the problem and all is good now.
Thank you Mobility2you for you kind reaction.
Peter Murphy
July 31, 2023
Unprompted review
Reply from Mobility2you
Dear Peter. Thank you for your feedback. I am really sorry to learn of the passing of your wife. We extend our condolences to you.
I will have an urgent review into why this email was missed. We never intentionally miss emails and our standards are set to be extremely reactive.
I will ensure that return instructions are communicated back to you in the morning and that you do not face any further delay or inconvenience.
Once again, thank you for your constructive feedback.
regards, Andy.
The wrong item was sent ...
The wrong item was sent .... but in hindsight there are less buttons to press so it should work out better ... it hasn't reached the person it is meant for, but keeping fingers crossed..
July 25, 2023
Reply from Mobility2you
Thank you for your feedback. We have looked into this thoroughly now and apologies for any inconvenience that was caused. We understand that the issue is now resolved.
regards, Andy
Reply from Mobility2you
Thank you for your feedback. We are pleased that the service and products is satisfactory and pleased that you would consider using us again
regards, Martin
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Reply from Mobility2you
Thank you for your feedback. Timelines, accuracy and quality are basic attributes that we strive for all the time
Easy to order good pictures on website…
Easy to order good pictures on website . Received well packaged
July 21, 2023
Reply from Mobility2you
Thank you for your feedback. We try to keep our website data updated and relevant to aid a smooth purchase.
regards, Jane
Blue drive rollator
Purchased the blue rollator. Fast delivery, competitive prices, good quality products. So happy. Mum can get out and about without the worry now. So easy to assemble takes 2 minutes.
July 18, 2023
Reply from Mobility2you
Thank you for this wonderful feedback. Easy access to our products coupled with the ability to give our customers greater freedom and independence is what we strive for and adds great satisfaction to our roles.
regards, Andy
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