MobilityPlus ! Always 5 Star from me ! Needed Battery Bags for the holidays, because some Airlines are not happy about Power Chairs and Batteries ! Ordering is so simple and easy. Next Day De... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely fantastic help. I need spares for the incredible insta split. Having been an electric wheelchair user for 30 years this was the easiest quickest and cheapest spare parts I’ve had to deal wi... See more
It is veey easy to fold and unfold. I have rheumatoid arthritis, osteoarthritis & fibromyalgia among other health issues & I can do it myself. I couldn't lift it in a car on my own. But I can wheel i... See more
I received my Electric Wheelchair (Axion) the very next day. The delivery was great I was given a 2hr slot so was prepared to receive it. Very easy to set up and comes fully assembled. Never havin... See more
Company details
Written by the company
MobilityPlus supply premium quality electric wheelchairs at an affordable price. The company was formed out of the increasing demand for quality powerchairs at a price that bridges the huge price gap between manual and current electric wheelchair models. Our goal is to make it as easy as possible for anybody that may require a wheelchair to upgrade into a more independent, convenient method of transportation. MobilityPlus is dedicated to enhancing quality of life of our customers. The company is consistently offering the best quality and most functional mobility products, with best value and competitive pricing.
Contact info
Unit 8-10 Thorley Fields Business Park, Wood Street, CM23 4TR, Bishop's Stortford, United Kingdom
- 01992 610 434
- info@mobilitypluswheelchairs.co.uk
- mobilitypluswheelchairs.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very well mannered gentleman taking my…
Very well mannered gentleman taking my phone call, managed to order promptly and delivered by 8am next morning extremely happy Thankyou
July 2, 2026
Replacement screws
Whenever we’ve had any queries, they have been answered, or actioned straight away.
The staff are very courteous, & are good listeners.
Very recently we needed replacement screws, they asked for a picture of where they were needed, they arrived the following day.
All in all a very good company, with good after sales service.
July 2, 2026
I was told I would get a call 30…
I was told I would get a call 30 minutes before delivery which i did not, I had a missed call the evening before but they left no message.
I was called at 8am and was told he was at the door, I explained i would have to call my brother to go round and it would take 10 minutes, but the delivery person was rude and said he would only wait 10 minutes, not overly pleased.
June 29, 2026
EXCELLENT what can i say !
EXCELLENT what can i say ! the service was impeccable from start to finish! (MADDIE and JOSH) were very helpful and informative with all enquiries the delivery punctual and driver above and beyond if you order before a certain time you will receive within 24 hour period look NO FURTHER !
July 2, 2026
We visited the Worksop showroom on…
We visited the Worksop showroom on Saturday and were met by Carol who was extremely helpful and knowledgeable on all their scooters and motorised chairs. We purchased a motorised chair and it arrived today we’re over the moon with the service and chair, we will certainly be returning for all our mobility products. The showroom is absolutely outstanding, lots of room to try everything out in a safe environment.
July 4, 2026
Unprompted review
Great service great staff
Great service great staff
Always so helpful and supportive. Myself and my mother have bought the stealth T3 recently. We wouldn’t go anywhere else.
Unbeatable prices ⭐️⭐️⭐️⭐️⭐️
June 30, 2026
The rep who visited me and introduced…
The rep who visited me and introduced the scooter
June 24, 2026
Great product and a competitive price
June 24, 2026
I purchased the Nova ultra light…
I purchased the Nova ultra light folding wheelchair on the 11th June 2026.That in itself is ok, MY problem is with the Battery.
I went shopping with my wife On Sunday 5th July, the battery was fully charge according to the Green light on the charger. We spent approximately 2 hours shopping in a shopping centre, while we were shopping my wife walked around 2500 steps I on my scooter was with her all the time stopping and stopping as you do when shopping as we stopped for lunch so the scooter was not switch on all the time. On the way back to the car the battery died flat as a pancake. Had to ask a stranger to push me back to my car as my wife is also Disabled she is unable to push me.Today I have tried to Phone Mobility Plus 4 times no answer, recorded message then cut off no one answered.
Very discussed that they cannot be bothered to answer their phones. My son who also has one of their scores also had a similar problem with this company. This is not very encouraging when you have only had the scooter for less than one month
July 5, 2026
Unprompted review
Reply from MobilityPlus Wheelchairs
Dear Mike,
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback.
This certainly isn't the experience we want any of our customers to have, especially when you're relying on your wheelchair to get around safely and independently.
Regarding the battery, we'd be more than happy to arrange for it to be returned to us completely free of charge for testing under the terms of your warranty. If our technicians find that the battery is faulty, we'll replace it with a brand new one at no cost to you. Please contact our customer service team by email and we'll arrange everything for you - we can't see your email address or contact details as this was an organic review.
We're also very sorry that you struggled to get through to us by phone. This time of year is our busiest period, and we're currently experiencing a much higher volume of calls than usual. While this isn't an excuse, we do apologise for the frustration this caused and are working hard to respond to every customer as quickly as possible.
We'd really like the opportunity to put this right for you and hope to hear from you soon so we can get your battery tested and resolve this as quickly as possible.
Kind regards,
The MobilityPlus+ Team
This is my second chair from your…
This is my second chair from your company and as far as I’m concerned I can not find a better place to purchase a chair from
July 1, 2026
Mobilityplus+
Excellent company went to the Hertfordshire branch 2/3 times as I couldn’t make my mind up on which one every time they took time to help me no rush no hard sales tactics just help
I went with the Ranger XL in green and love it
June 30, 2026
No fuss ordered my walker it arrived…
No fuss ordered my walker it arrived the next day!.
They also posted a helpful video on the chat screen to help me get it all setup
June 30, 2026
Placed my order did not receive…
Placed my order did not receive conformation email or email saying order had been dispatched and out for delivery.Only after getting onto your website did i find that it had been dispatched and was in Newport depot and was being delivered.
June 30, 2026
Reply from MobilityPlus Wheelchairs
Dear Peter Roberts,
Thank you for taking the time to leave your review.
We're sorry to hear you didn't receive our email updates. We've checked our system, and it shows that both the automated order confirmation email and the shipment notification email were successfully sent to the email address provided on your order, which also matches the email address used for your Trustpilot review.
It's possible they may have been filtered by your email provider, so would you mind checking your spam, junk or any other folders to see if they've ended up there?
We're pleased to hear your order was dispatched and that you were able to track it through our website, but we understand how important those email updates are and appreciate you bringing this to our attention.
If you still can't locate the emails, please let our customer service team know and we'll be happy to investigate further.
Best Wishes,
The MobilityPlus+ Team
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