Mobility Scooters Direct Reviews 78

Sid took my original call, researched with the manufacturer to identify the correct part, called me back and also sent an email with a link for the correct part. I placed my order and mistakenly gave my old email address. So I did not get a confirmation of sale.
I reached out to Mobility and Edward resent the confirmation to my current email and followed up to make sure it had come. Great customer service like it should be!

Sid did an excellent job after many inquiries on parts on different issues and eventually led to a $1000 sale on parts by me. Thank you Sid and Sergio for his YouTube videos makes quite a team for the customer. Everyone should use MobilityScooters Direct for all their mobility needs . As an owner of yes 4 advanced electric mobility devices the experience only just begins when you make the purchase, MSD experts take care and hold your hand with white glove treatment after that. Excellent CS which leads to sales and a great customer experience. 100% SID and Sergio!!!

No communication, not complete order! No costumer service! They did finally get my order too me! However they took months too received wheels tires and batteries. O.D.S.P. was the payee. Yes he knows this order!

I found them to be honest, polite and bent over backwards to help me with a new scooter. And the service afterwards was excellent. I recommend them whole heartedly!

Great Place to Work! I work here and couldn't work for better people. Truly hard working and honest owners. This is a Mom and Pop company that cares about its customers and employees. They encourage us to be honest with our customers and provide superb customer Service.

Did not have to wait on the phone until a person picked up the call. Even though I first got the wrong person initially they took the information, gave me the correct battery information and transferred me to the right person. I was able to order the correct battery with little trouble. I believe his name was “Sid”. Also the follow up was great.

These guys are top notch. We call them the A-Team over here. For all of our customers they are provided with the best care anyone can find for mobility scooters. I personally own a Pride Mobility Baja Bandit. Its my favorite. This company and their website rocks. Make sure to check out their youtube page too, so much information. Way to go Mobility Direct!

I love my scooter! It's light and easy to use. The customer service staff is also very helpful and knowledgable.

Thank you John for helping me get my Go Go scooter!

Ordering the scooters for my parents was such a positive experience, the rest of the process has not been so good. We received the Eagle in about a week’s time. When it was dropped off the box was very damaged. When we unpacked it, it turns out that the box that carries the battery had fallen through and cracked and scratched the fiberglass casing of the scooter. (I have photos).
The Pursuit arrived a few days later (today) and when it arrived it was one box short. The shipping company has no idea where the third box is, it was never received from the initial shipping location. So, we are not waiting for the rest of a very expensive scooter to arrive with no idea when that might be because no one seems to have any idea where the third box has gone.

I purchased a lift chair for my Brother who had stiff person syndrome. The chair wasn’t right for him . The return is the absolute worst.if you are not rich stay away from this company. Restocking fee 350.00 and shipping is another 300.00 to 400 dollars. I had to keep the chair and my Brother still needs a chair

Ordered new scooter from mobility scooters direct in Florida and was delivered Dec. 22, 2022 followed directions on how to unpack and set up. Have not been able to use it because they will not send anyone out to look at it. They put blame on Manufacturer Pride Mobility in PA. that it is there responsibility. Have contacted both companies about this and still no help. It's January 17, 2023 still can't use it still won't work. I think that they can't find a close tech. They don't want to pay to have someone come out to look at it. They have there money so now they don't care. And I am out $2400.00

Not only is the AFIscooter S4 an EXCELLENT machine, the company that we purchased it from - Mobility DIrect - was OUTSTANDING to work with. There are SO many companies out there selling scooters and I spoke with a few others before working with Mobility DIrect and quickly realized that the level of service was well above anyone else. They did everything and more to ensure that we received the best machine and the best price and my parents absolutely LOVE their scooter. It is a life saver for them! so THANK YOU Mobility Direct team and BIG shout outs to DUSTIN & CHUCK - you are both outstanding people!!!!! I have given your company name to several people as well. Thank you SO much!!!

This review is for the Deerfield Beach store. They attempted to bribe me with a free cover if I did a positive review on Google. Salesman, who is the brother of the manager, is totally dishonest. Made promises, then didn’t follow through. Go somewhere else.

Let the buyer beware...