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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness and high quality, often noting significant improvements in their well-being. Many people highlight the competitive pricing and the exceptional speed of delivery, with numerous accounts of orders arriving much faster than expected, sometimes even on the same day. The service is consistently described as excellent, with consumers appreciating the clear communication and helpfulness. However, some customers were not happy with delivery issues, including delayed or missing orders, and instances where packages were left in inappropriate locations. A few people also mentioned concerns about specific product ingredients causing stomach issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness. Many customers praise the... See more

Delivery service

Customers consistently note positive experiences with delivery services, frequently praising the speed and... See more

Service

Clients share positive opinions on service, consistently praising the first-class and efficient experience.... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering online and... See more

Price

Users describe positive interactions with price, consistently highlighting the fantastic and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only supplement I could find that combined selenium and zinc without anything else. Due to other medications I am on and supplements already taking that's all I wanted. Tiny tablets so easy to tak... See more

Rated 5 out of 5 stars

Excellent first impression. Ordered around 8pm, arrived just after noon the next day. Got a couple of amusing & informative emails, that further helped to cement my new brand loyalty. Almost looking f... See more

Rated 5 out of 5 stars

I bought Magnesium Glycinate which itself is brillliant, really helped ease my restless legs and my sleep has improved. Delivery of the product was faster than I expected, and the welcome email I rec... See more

Rated 5 out of 5 stars

I originally gave only one star due to a fault by the courier. Having contacted Mobu i am completely satisfied that everything was done to resolve the problem from their point of view. I am pleas... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

UK based family run health supplements company looking to provide the highest quality products at affordable prices. Smarter nutrition for optimal health.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

641 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

This product has changed my life…

This product has changed my life completely. I suffered so bad since been diagnosed with Graves disease. I've been taking this for 4 months now and my quality of life has changed hugely.....thank you MOBU... you'll be my forever vitamin go to from now on :)

March 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Really good site

Really good site. Easy to order and delivery super quick. Very helpful with the answers on questions I asked. Such good prices as well.
Will always use Mobu in the future.

February 2, 2026
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Rated 1 out of 5 stars

Missing order never replaced

I hate complaining, but after my original order went missing, I was promised a replacement was on it's way. No confirmation was sent and no tracking details.. and after another week.. no replacement has arrived. So now I am chasing again .

This was a one off purchase and sadly I will think twice about buying again.

January 31, 2026
Unprompted review
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Reply from Mobu

Hi Adrienne,

So sorry about this experience - we had dispatched a replacement promptly but it appears the courier has lost this item too.

We have started a case with them to find out why they are having difficulty delivering to your address and tracking number hasn't updated.

I have emailed you earlier today to mention this and that we have processed a full refund for you. Apologies again for this experience you've had with us.

Kind Regards,
Mo

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Rated 1 out of 5 stars

Poor delivery this time

The delivery date did not match the tracking information. The items were delivered one week after the tracking delivery date and were delivered to the wrong house and left under one of my neighbours cars in the driveway. Luckily the items were not damaged as it had been raining, the bag was soaked but the plastic bags inside remained intact. Very disappointed with the courier service on this occasion, as not had an issue before.

January 27, 2026
Unprompted review
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Reply from Mobu

Hi Julie,

So sorry to here this about the delivery experience - I completely understand how frustrating it is when tracking information is inaccurate and a parcel is left in an unsafe place, especially in poor weather. That’s certainly not the standard we expect from our courier partners.

I’m relieved to hear the products themselves arrived safely and weren’t damaged, but that doesn’t take away from the inconvenience this caused. We do regularly review courier performance and feedback like this is taken seriously when raising issues with them.

If there’s anything we can do to help further, or if you have any concerns with the order itself, please feel free to contact us directly and we’ll be happy to assist.

Mo

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Rated 5 out of 5 stars

A First-class Service!

The item ordered was supplied exactly as described. It was well-packed with delivery being completed the next day! Communication with the supplier was excellent. Altogether a first-class service! I have absolutely no hesitation in highly recommending Mobu.

January 16, 2026
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Rated 5 out of 5 stars

Must have product

I bought Magnesium Glycinate which itself is brillliant, really helped ease my restless legs and my sleep has improved. Delivery of the product was faster than I expected, and the welcome email I received was different but totally delightful, had to watch it a few times and made me laugh each time. Will def be re-ordering.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, great correspondence, fast delivery. Well packaged. This might just be my new favourite supplements company. I also previously struggle with taking the giant herby-smelling biotin pills from other companies whereas these are compact and easy to ingest!

January 8, 2026
Unprompted review

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