This form is not in Finnish or English, so I have to quess. But if you are asking why not 5 stars? I don't like to be forced to order newsletter to get 10 year guarantee. It should be said in materia... See more
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See what reviewers are saying
Perfect coffe machine ! Very satisfied, and I can really recognize why this brand is so popular even there are other coffee machine brands out there on the market but this one really shows whats t... See more
Company replied
In Finland Moccamaster has become a concept of coffee making. Excellent products that lasts forever. There is no home in Finland where you cannot find Moccamaster. Good job! /Antti
Company replied
We got a Moccamaster as a wedding gift, which our friends brought over from Amsterdam to Copenhagen, where we live. When we tried using it, it was unfortunately not working. Without much hope, I conta... See more
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Company details
Written by the company
We’re Moccamaster – makers of high-quality coffee brewers, handbuilt in the Netherlands since 1969. Our goal is simple: to help you make really good coffee, every single day. Our brewers are loved because they’re reliable, easy to use, and built to last. We focus on quality, not shortcuts – which means consistent flavor, fast brewing, and a timeless design that fits right into your kitchen. Moccamasters are made to be repaired and we offer spare parts for all of our models. Plus, with a industry leading 10-year warranty, you can count on your Moccamaster for the long haul.
Contact info
Denmark
- www.moccamaster.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Moccamaster is always a Moccamaster
Moccamaster is always a Moccamaster. No need to say no more 👍
November 6, 2026
Reply from Moccamaster
Hi! What a lovely review to receive. 🖤 Thank you for the kind words! ☕️
Warm regards
Anna
The lid for watertank is poor fitting
The lid for watertank is poor fitting. You have to be very precise to put the lid on. Also the metall waterpipe is tight and lifts the lid up so it wont fit correctly.
October 12, 2026
Reply from Moccamaster
Hi! Thank you for your feedback. 🖤 We’re sorry to hear that the water tank lid is difficult to position correctly and that the outlet pipe seems to lift it. We recommend contacting our customer service team so they can take a closer look and help you with your specific brewer: https://fi.moccamaster.com/pages/ota-yhteytta ☕️
Kind regards,
Anna
Quality through and through
Quality coffee makers along with quality customer service and to top that, a website that is easy to use and browse. Nothing but positive experiences in the past 23 years.
October 4, 2026
Reply from Moccamaster
Hi! Thank you so much for your wonderful review. 🖤 It means a lot to hear that you’ve had positive experiences with our coffee makers, customer service and website over so many years. ☕️
Warm regards
Anna
Wrong product image on packet
Wrong product image on packet. Who knows with one word in sticker that what features the machine in box has?
When asking from customer service I got only blunt answer that product is what reads in the sticker and that's it.
September 16, 2026
Reply from Moccamaster
Hi! Thank you for taking the time to share your experience with us. 🖤 We’re very sorry to hear that the packaging caused confusion and that the response you received from customer service did not feel helpful. That is of course not the experience we want to provide.
Please fill out our contact form here: https://fi.moccamaster.com/pages/ota-yhteytta, and our customer service team will gladly help you understand the functions of your new Moccamaster and make sure you get the information you need. ☕️
Kind regards,
Anna
Bra produkt!
September 4, 2026
Reply from Moccamaster
Hej! Stort tack för de fina orden. 🖤 Vi är väldigt glada att du är nöjd med din Moccamaster. ☕️
Vänliga hälsningar
Anna
Reply from Moccamaster
Hi! Thank you so much for your lovely review. 🖤 We’re very happy to hear that you enjoy the coffee from your Moccamaster☕️
Warm regards
Anna
A good coffee maker
A good coffee maker, but the plastic parts don't last.
The funnel and the water tank lid.
August 13, 2026
Reply from Moccamaster
Hi! Thank you for sharing your experience with us. 🖤 We’re glad to hear that you’re happy with your Moccamaster, but sorry to hear that the plastic parts haven’t met your expectations.
The plastic components used in our coffee makers are carefully selected and of high quality. All plastic parts are food-safe and free from BPA, BPS, BPF and phthalates. The removable parts are also intentionally designed to be replaceable, so if a component becomes worn or damaged, it can easily be replaced without having to replace the entire brewer. This contributes to the long lifespan of our machines and is also one of the reasons why we can offer up to a 10-year warranty when the brewer is registered. 🖤
Thank you again for your feedback, we really appreciate you sharing your thoughts with us.
Warm regards
Anna ☕️
It's a no nonsense drip coffee brewer…
It's a no nonsense drip coffee brewer that is consistent in the all aspects of the coffee brewing process.
August 7, 2026
Reply from Moccamaster
Hi! Thank you for your review. 🖤 We’re pleased to hear that you appreciate the consistency and simplicity of brewing with Moccamaster. Here’s to many more great cups of coffee! ☕️
Warm regards,
Anna
High quality coffee machine.
High quality coffee machine.
Materials and assembly human-verified and certified.
10 year materials warranty.
Recommended.
July 29, 2026
Reply from Moccamaster
Hi! Thank you for your wonderful review. We’re delighted to hear that you appreciate the quality, craftsmanship, and long warranty. We hope your Moccamaster brings you many enjoyable coffee moments for years to come. ☕️🖤
Kind regards,
Anna
Vi god behandling hos power og den er…
Vi god behandling hos power og den er meget hurtigt til at brygge en kande kaffe
July 26, 2026
Reply from Moccamaster
Hej! Tusind tak for din flotte anmeldelse 🖤 Det glæder os at høre, at du er tilfreds med din Moccamaster, og at du har haft en god oplevelse. Vi håber, at du får glæde af mange gode kaffestunder. ☕️
Varme hilsner Anna
I am adding to my previous review
I am adding to my previous review, our $500 machine stopped working less than 2 years after purchasing it.
Long story, but shipped it back, was without it for over a month, we got it back “refurbished “ and the switch sporadically works. Makes me wonder about their standard of quality and what kind of training their “technicians “ have, my husband is an electrician and he is aware of the simplicity of the switch. We are now having to ship it back and are requesting a new machine, we will see what happens. Seems to me this company is resting on their excellent reputation, we have NOT had a good experience, I would question anyone spending their money on this product.
I am replying to Moccamaster:
I am dealing with the US customer relations and I am sure it’s a bot replying to my issues with your defective product.
I would think if you wanted to maintain your quality standards, you would want to check into this issue. If you are selling the product in Canada, you should make sure the warranty is covered. I am a customer who spent over $500 on a machine and getting terrible service.
Canadian buyers beware.
July 15, 2026
Unprompted review
Reply from Moccamaster
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about the frustration this situation has caused.
As Moccamaster Nordic we are unfortunately unable to assist with customer service matters in Canada or in the United States. We would therefore recommend contacting the customer service team responsible for your region, as they are best equipped to assist with questions regarding purchases, returns, and exchanges.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Kind regards,
Anna
Excellent machine!
April 10, 2026
Reply from Moccamaster
Hi!
Thank you so much for your wonderful review! 🖤 We’re delighted to hear you’re enjoying your Moccamaster. We hope it brings you many great coffee moments for years to come ☕️
Kind regards, Anna
Reply from Moccamaster
Hi,
Thank you for your wonderful review. We’re delighted to hear that you’re enjoying your Moccamaster and appreciate your kind words ☕️
Best regards, Anna
Reply from Moccamaster
Hi! Thank you for your kind words 🖤 We're delighted to hear that you're happy with both the coffee and the warranty. We wish you many wonderful coffee moments ahead ☕️
Warm regards from Anna
Poor customer service
Poor customer service. We received their product as a gift but was gifted bright orange colored machine that we did not like and would not match anything in our kitchen. We thought we would reach out to ask about an exchange as we have all the shipping and product information and the box was unopened but found out the are very are to get ahold of and not helpful or understanding. When you call the companies number they don't answer and tell you to call back during their business hours. I called 3 times during their business hours to receive this same response. We next reached out of social media and did not receive a response either. The last way we reached out was by emailing through their website and finally got a response. The response was condescending and not understanding or helpful. They said they could not help us but asked us to disrespectfully reach out to the person who gifted the machine and go through them to return and exchange. The worst part was when they said they did not understand what the issue was, that orange was a beautiful and unique color. I expected better from a smaller business with high end products and says they commit to their customer service.
June 4, 2026
Unprompted review
Reply from Moccamaster
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about the frustration this situation has caused.
As Moccamaster Nordic we are unfortunately unable to assist with customer service matters in the United States. We would therefore recommend contacting the customer service team responsible for your region, as they are best equipped to assist with questions regarding purchases, returns, and exchanges.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Kind regards, Anna
Warranty is aggravating
Purchase November 2025. Stopped working March 2026.
Warranty states to send it back and that they would provide a prepaid mailing label.
Problem. Where do I find the correct sized box. Do I need protective interior packaging?
I had filled the warranty immediately after the purchase, so I expected a new one to be sent. If you want the defective one, I’ll pack it in the box of the new one that I felt that I should receive.
No, says MoccaMaster. We will only repair your broken one. Plus… we hope that you can find your receipt, because we won’t do a thing if you only filled out the warranty form (which I did).
I thought that if one fills out a warranty, a new one would be sent. I understand the need for Moccamaster to see the defective unit, but clearly your management and
warranty protocol requires the logistics that I suffered through.
I’m out time, frustration, and the cost of a replacement coffee maker.
For this specific reason, I cannot recommend Moccamaster. Let’s see how long my repaired unit will last.
The time to find a box + the time to pack dnd ship + the time to go across the country + the time for MoccaMaster to receive and diagnose + the time to repair and ship + the time to transport across the country was WAYYY too long.
I went out and bought a Keurig so that I could have my morning coffee.
May 31, 2026
Unprompted review
Reply from Moccamaster
Hello! 🖤
Thank you for sharing your experience. We are sorry to hear that the repair process felt lengthy and frustrating ☕️
At Moccamaster, we build our coffee makers with a strong focus on quality and longevity. Rather than replacing an entire machine when a single component wears out or becomes damaged, we are often able to repair it by replacing the affected part. This helps ensure that the coffee maker can continue to perform optimally for many years and is one of the reasons why we can offer up to 10 years of warranty on our machines.
We understand that being without your coffee maker while it is being serviced can feel like a long wait, and we appreciate you taking the time to share your feedback.
Kind regards,
Anna
Perfect Moccamaster coffee machine
Perfect coffe machine !
Very satisfied, and I can really recognize why this brand is so popular even there are other coffee machine brands out there on the market but this one really shows whats the quality!
December 20, 2025
Reply from Moccamaster
Hi! ☕️
Thank you so much for your thoughtful review 🖤 We’re really happy to hear that you’re satisfied and that the quality stands out to you. It means a lot to us!
Coffee cheers from Anna
This was my second Moccamaster so I…
This was my second Moccamaster so I know the product well. The former Moccamaster (20+ years old) was still ok and working well but I just wanted to have a new and totally clean.
( I am sorry but I do not know well this language you use. Maybe I did not write this in correct "box".)
April 26, 2026
Reply from Moccamaster
Hi🖤! Thank you so much for sharing ☕️ It’s amazing to hear that your previous Moccamaster lasted over 20 years and was still working well
We’re so glad you chose a new one, and hope you enjoy many more years with it
Coffee cheers from Anna
Great coffee maker
Great coffee maker. Better than any other means of making coffee at home and I have tried them all.
December 13, 2025
Unprompted review
Reply from Moccamaster
Hi! Thank you for your kind words 🖤 We’re happy to hear you’re enjoying your Moccamaster. Coffee cheers, Anna ☕️
Reply from Moccamaster
Hi! Thank you for your feedback 🖤 We’re happy to hear you’re satisfied with the quality. Coffee cheers, Anna ☕️
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