While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's responsiveness, patience, and professionalism. Many people appreciate the personalized approach, with employees going above and beyond to answer questions, guide them through the process, and ensure order accuracy. The products themselves are frequently described as high-quality, unique, and effective, with many consumers finding solutions for custom PC builds that are hard to find elsewhere. However, some customers also noted issues with incorrect or faulty products, such as miswired cables or connectors that came off. A few people experienced delays in receiving their orders, particularly for items that were listed as in stock but were affected by holiday shipping schedules.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the fast, responsive, and helpful... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism.... See more

Product

Users describe positive interactions with the product. Many customers praise the high quality and unique... See more

Order

Reviewers mention positive feedback about order. Customers appreciate the ease of ordering and the... See more

Response time

People report positive experiences with response time. Customers consistently praise the fast and responsive... See more

Based on these reviews

Rated 5 out of 5 stars

Great customer service; switched from AI to a person when requested and the representative, Carrie, went through all of my questions and gave me various options for each. They didn't push me towards t... See more

Company replied

Rated 5 out of 5 stars

Another happy customer. Very unique product, slimmest 90 degree SFF case PSU extension cable anywhere! Great support from Carrie at MOD DIY who helped me to make changes to my order before shipping! M... See more

Company replied

Rated 5 out of 5 stars

I was put in contact with Carrie to order modular cables compatible with my FSP Hydro PTM PRO 1200W PSU. She was very responsive, patient, and professional. Even though I’m inexperienced, she clearly... See more

Company replied

Rated 5 out of 5 stars

MODDIY is literally the best. Their product quality is amazing, but more than that... They're real people. Emailing me back and forth answering my questions. Explaining things to me instead of can... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store
  3. Computer Store

Written by the company

Best selection of PC mod supplies offers custom pc cable, case mods, computer cooling systems, computer case mod DIY parts, wire management kits & custom pc mods


Contact info

4.8

Excellent

TrustScore 5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

good communication, great products!

February 14, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Advertisement
Rated 5 out of 5 stars

Carrie was awesome

Carrie was awesome! Responsive and quick to give a solution. 5 star service!

February 24, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Perfect experience with custome service

Perfect experience with customer service, they are very attentive and friendly. 100% recommended

February 24, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

My question was answered quickly and…

My question was answered quickly and courteously. Wonderful service!

February 17, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Incredible company

Moddiy replaced my GPU cable for no cost, without me having to ask them to do it. I was comparing the new cable with the old, and instead of just answering my questions, they replaced my cable for me. Incredible company.

February 13, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Advertisement
Rated 5 out of 5 stars

Customized options are just brilliant…

Customized options are just brilliant for cables. The delivery is quick and respond to any questions are prompt. Price is good too .

February 12, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Helpful Customer Service

I initially placed an order using the wrong email address, which prevented me from receiving the order confirmation and tracking details. Carrie assisted me in locating the order and updating my email address in the system. Given that this occurred during the Chinese New Year holiday, I anticipated a delayed response. However, her prompt assistance was incredibly helpful, and my order has now been shipped.

February 4, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Great suport.. ++++A

Nothing is impossible for MODDIY
Magnificent support and they really listen to the customer..=)=)

January 26, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

I really like their cables

I really like their cables, especially the ultra-soft silicone once, without them my ITX PC wouldn't have been possible the way i wanted it to be.

Also, customer support is really good :)

January 16, 2025
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Advertisement
Rated 5 out of 5 stars

Beautiful set of custom-made cables…

An entire set of custom-made cables were hand-made and shipped overnight, arriving from overseas promptly and without issue. The cables are gorgeous and exactly to specification. I have already ordered a second set for another build and would highly recommend and continue using in the future.

December 11, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Always excellent quality of the…

Always excellent quality of the products and great customer service. It is my 3rd order with MODDIY. Can't recommend them enough.

December 18, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Combining orders

I was received a super straightforward instructions of how to add another item to my original order.

December 15, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Top Quality & Excellent Support

Very very good company, high quality products and EXCEPTIONAL customer support. I had an issue that would not allow me to close my SFF build case and they walked me through an easy solution. I am very grateful for the support provided. 10/10

December 12, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Advertisement
Rated 5 out of 5 stars

very kind and helpful

very kind and helpful, I needed a cable with 1 12+6 pin connection and the other 12 pin and I couldn't find it anywhere, I wrote and in a short time they answered me helping me and directing me towards the right product.

December 11, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Second order.

I placed a second order with this company and the courier lost the package. The business sent me another one without delay with a different faster courier. There was no charges for second shipment. The cables seem very high quality. And the customer service is very prompt.

November 30, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

custom cables for SFF build

had come custom cables made. the small case i am building in, a jonsbo n1, has no room to tuck away excess cabling so i specified some very short lengths. my requirements were no problem for these guys, so if standard cables are ill suited for your needs give moddiy a call!

December 6, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Rated 5 out of 5 stars

Great experience for homelabbers

Extremely responsive, customer oriented company

November 14, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

Advertisement
Rated 5 out of 5 stars

Great product, great customer service

The Moddiy team was great to order from. The cables I got from them were spot on the right length, look so good and made the computer build so much cleaner than it was with stock PSU cables. I had an issue with the initial delivery because of a third party company (outside of Moddiy control) but they resolved the issue for me still which was great of them.
Great products. Great customer service.

December 2, 2024
Unprompted review
MODDIY logo

Reply from MODDIY

Thank you very much for your order! Please feel free to contact us anytime if you need anything :) MODDIY

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look