3 weeks, no delivery or communication. We still havent received our product or had an email informing us when to expect it. Have tried calling, but no one answers. They dont respond to emails and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to order- when ordered it stated a 3-5 working day delivery. I received a confirmation of order the next working day stating delivery 2 weeks. Which was not what the advert stated when I purchase... See more
Very happy with the quality, price and prompt delivery of our garden furniture set. My only criticism is that the courier left the goods on our driveway when we were out and we didn’t receive any noti... See more
Should not have had the option to select delivery to Northern Ireland if delivery to Northern Ireland is not available
Company replied
Company details
Written by the company
Outdoor Rattan furniture and home furnishings
Contact info
The Old Timber Yard, York Road, Wetherby, LS22 5EF, United Kingdom
- moderattan@gmail.com
- moderattan.co.uk
2.0
Poor
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Amazing rattan!
Amazing rattan, such great quality! Service was fab as well - thank you!
June 8, 2021
Unprompted review
Awesome experience from start to…
Awesome experience from start to finish. Have been looking for reasonably priced furniture such as this for ages! Sturdy and very nicely finished. Thank you for your great service!
June 7, 2021
Unprompted review
Excellent customer service…
Fantastic furniture at a reasonable price, along with excellent customer service. Would highly recommend!
June 7, 2021
Unprompted review
High quality and great price
Brilliant communication from sellers and items came exactly as described.. so happy with our rattan furniture and has come just in time for summer! Couldn’t recommend enough. Thank you so much xx
June 7, 2021
Unprompted review
Advertisement
Absolutely lovely furniture
Absolutely lovely furniture, such high quality and would recommend to anyone. Very glad we went with this!! Fantastic service also. Would 100% recommend!
June 7, 2021
Unprompted review
Good quality furniture at great prices.
June 7, 2021
Unprompted review
The finest furniture I have ever set…
The finest furniture I have ever set eyes upon - I enjoyed my first bbq of the year on my new set.
June 7, 2021
Unprompted review
Excellent service and fantastic…
Excellent service and fantastic quality!
Highly recommended 👍👌
June 7, 2021
Unprompted review
Advertisement
Amazing quality items
Amazing quality items - great value for money. Would 100% use Mode again.
June 7, 2021
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Had to email an enquiry-received email back within an hour.
Garden furniture is so comfortable!! and looks amazing! One of the best things we have ever purchased!! Would recommend 100%.
June 7, 2021
Very happy with our garden furniture
Very happy with our garden furniture. Was a bit of a risk ordering online without seeing it in person but well worth it! Very good at keeping you up to date with the delivery dates and very quick delivery also! It also brought the sun with it 😁
June 7, 2021
Birthday weekend rescued
I was expecting furniture from another company to be let down by them for a third time (I ordered in February!) We had a birthday weekend planned and nothing to sit on! I noticed Mode Rattan on Facebook Marketplace, I ordered the furniture on Thursday and it arrived less than 24hours later. Weekend salvaged!
Excellent communication from Becky and confirmation of order and delivery swiftly emailed to me. It was a pleasure to deal with Mode Rattan and their efficient service.
We are really pleased with the corner group, it goes lovely in our garden and is just what we were looking for.
I would highly recommend Mode Rattan.
June 7, 2021
Unprompted review
Advertisement
Was very happy with the service I…
Was very happy with the service I received, Becky was very helpful, the item arrived in good condition, as described.
June 7, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.