Modernlivingdirect Reviews 

I bought the Concrete Terrazzo Vinyl Click Flooring. It's just been fitted and looks great, much better than a more expensive vinyl floor of bought elsewhere. Quality and price both right, and shipping was quick and arrived on the date expected. Brilliant.

Very nice helpful people on the phone and extremely good speedy service.
Would recommend to others and definitely buy from again when I need anything. Go to company with very good service.

Highly recommend first time ordering from this company and definitely won’t be my last customer service was brilliant I called with my measurements for flooring and the gentleman I spoke to was very helpful ( Michael I think his name was) I also didn’t need my order for 6 weeks which was no problem for them to hold I called when I was ready for flooring and the delivered fast and promptly really pleased 😊

Excellent customer service. Fast delivery. All as described. Definitely will use again

It Was Awesome experience. I love product. I've bought a hob. And it's make my kichen more beautiful. I must say excellent customer service quick reply.

Experience was brilliant with this company. Got a shower enclosure with tray and bathroom items for a great price. Delivery was so quick and communication was easy. They even gave free delivery for an item I forgot to order separately. I would definitely recommend them for bathroom renovations. The shower we ordered was bronze and it looks fantastic.

The delivery was done promptly with good communication from the company

Ordered a brushed brass radiator for bathroom. Quickly dispatched and delivered. Item as seen and described on website and massive saving while on sale compared to other sites.

Highly recommend.

Fast and effective delivery. Product as described. Helpful.

Everything was great, ordered a marble effect shower tray which was just as described and expected, looks really good. Delivery was efficient and easy to arrange for the correct day to arrive. Would definitely order again from them

Excellent sales experience, but extremely poor aftersales.

I placed multiple orders with this company and spent a significant amount overall. The sales process was smooth and efficient, and I was genuinely impressed at the time.

Unfortunately, the aftersales experience has been entirely unacceptable.

I returned approximately £600 + VAT worth of items, all unused and in new condition. While some original packaging was not retained, the items themselves were intact, not installed, and not used. Many of these products were only supplied in basic wrapping to begin with, so this point has been overstated.

I was informed that none of the items were eligible for a refund. This blanket refusal was based on “condition” and “missing packaging”, with no proper item-by-item assessment or clear justification.

I also strongly dispute the claim that the vanity unit was damaged. It was in good condition when returned. If any issue occurred during transit, that should be properly investigated rather than assumed.

A complete refusal to refund under these circumstances is disproportionate and not consistent with UK consumer law, which allows customers to inspect goods without losing their right to a refund.

What is particularly disappointing is the rigid and dismissive approach taken, especially given the level of spend and the otherwise positive sales experience.

I have now raised this as a formal complaint and am seeking a full refund. If this is not resolved promptly, I will be pursuing the matter further.

I hope the company takes this opportunity to review the situation properly and resolve it fairly.

Awful customers service.

Not as described at all, I would never buy from this company again. Flooring was a totally different colour from the website and they refused to accept any return without a £70 fee, even to exchange.

Their support team were rude and unhelpful, and the quality of the product itself was poor.

Easy ordering with plenty of detailed techy drawings about my sink size. I particularly liked the excellent pre delivery emails informing me of the APC delivery company’s arrival time. My stainless steel deep sink looks good quality and arrived in perfect condition .

I bought a kitchen tap from them and was initially pleased with the quick shipping. However the tap had imperfections and wasn't able to be used where I wanted it due to the lack of information on dimensions on their website and not using standard sized components.
I asked how to return the item for a full refund as is stated as an option kn their website and was asked for photos of the defect. I sent the requested photos immediately and now they are ignoring my messages. I just want to return the faulty item and get my money back as I have had to buy a tap from elsewhere now.

Do not use this company if you suspect you may need to use customer services at any point.

Fantastic customer service (especially from a lady named Amreen). I had an issue with the colour of the fittings to go with my shower door and Amreen made the process as easy as possible. Thanks again and I would highly recommend using this company. The products are fantastic too... very good value for money

Excellent product, good value and speedy delivery. Handy to be able to track the APC courier rather than using DPD. thank you!

Ordering was simple and processing time was exceptional. Ordered one day arrived the next.

Very efficient service.
Helpful and knowledgeable support when I thought I had ordered the wrong thing.
Have not yet tried using the recirculating vent, but all parts in package as listed

The initial sales person on the phone was extremely helpful in acquiring what I needed. The ordering process was smooth and the goods arrived in a timely manner. A great experience and I will be buying from this company again if I need to. Excellent all round.