Moderno Reviews 2,189

I ordered sofa and I got exactly the same and very nice quality love it ….please provide assemble service to other products also like tv board,bed etc

Very bad customer service.

I ordered a TV board ; it got delivered in 1 day.
Unfortunately, the fasteners delivered was wrong and it took me at least 20 days to explain them with pictures and videos and what not( multiple mails ) to admit that they have delivered wrong fasteners , whereas in the first mail itself I wrote fasteners are wrong.

On top of this, they asked for 6 weeks of time to deliver the correct fasteners. When i questioned the 6 weeks time, they don't have an answer.

When i asked for refund and take the product back they want to deduct money because i opened it. If I don’t open and try to assemble how would on earth I would know it’s a wrong fasteners.
They are referring to some bullshit law of repair to the delivered product.

Its a compressed wood and i have screwed the wrong fasteners, if they deliver me the right fasteners also , it will not be the same fit. they are conveniently avoiding to talk about this.

They never tried to reach phone or put efforts to understand the problem, its always me who reached them. There customer service time on phone is too long too.

Very bad experience, its complete waste of my time and the money that I put to purchase the product.

Never going to purchase any product and not going to recommend to anyone to use Moderno.dk.

My recent experience with moderno.dk has been deeply frustrating and unacceptable.

According to their website, customer inquiries are answered within 24 hours. This has never been the case in my experience. Responses consistently took longer than 24 hours, often significantly longer.

I placed an order on 29 November during the Black Friday promotion and paid the full amount immediately. The delivery time stated next to the specific mattress I ordered was 10 days. On 1 December, I received a notification that the order was being processed. However, on 10 December—almost two weeks later—I was informed by customer service that the product was discontinued and not available at all.

At that point, I was offered two options:

Choose another mattress, or

Receive a refund

Both options were effectively useless. Black Friday deals were long gone, meaning a refund would leave me unable to find a comparable offer elsewhere. The alternative mattresses offered at a similar price point (around 3,000 DKK) were significantly worse in terms of height, number of comfort zones, and materials. A closer alternative (still inferior to my original choice) was priced at nearly 4,000 DKK.

When I pointed out that I was being forced into a worse deal solely due to their delay and inventory failure, I was offered a 5% discount. This hardly compensates for paying more for a worse product. To make matters worse, I was told that the new delivery time would now be 20 days, despite the website still stating 10 days.

I have now spent over a week going back and forth via email, waiting more than 24 hours for each response, with no meaningful solution. Their customer service opening hours are also extremely limited—only 3 days a week for 2 hours—which explains a lot.

I regret not reading the Trustpilot reviews before ordering. After reading them now, this experience unfortunately aligns perfectly with what others describe.

I strongly recommend reading reviews carefully before doing business with moderno.dk.

UPDATE: I have to say even though the answers take a long time, the customer service itself is quite ok, I manage to get a price match, since I found the same product for a bit cheaper price from a different shop. Still it is a shame we had to go trhough this whole process, it could have been easily avioded just by providing the information sooner. MIchał did a good job at finding solutions that he was able to provide me with. A bit frustrating proccess but we struck a deal that I can be a bit happy about (still getting inferior product for a higher price.

UPDATE 2: On the 18th of December I have paid the difference between my original order ( done 28th of November) and the new mattress. I was informed it will take 20 days to deliever the new mattress even though it says 10 on the page. Well now it is 23rd of January and guess what, status on the order is from 19th of December that they are processing the order and thats it. Almost 2 months from my orignial order I am stil without the product and I ahd to pay 500DKK plus due to their mistake with stock. Never again. 2 stars just because when you finally reach customer service they are actually nice and try to help. Otherwise I would put 0 if I could.

Further updates and chanes to my rating will be possibly made after this matter is resolved and I recieve the product.

God furniture.
All i needeed was there.
Easy to install.

Very good customer service. I recommend it !

Very good quality, delivered on time, definitely recommend! 👍

DO NOT ORDER. Its just a one person business. He is ordering from China and delivering with no control over delivery. Had to wait 40 days and they cancelled the order

We bought a Nord II TV Bord and I have to say I’m very satisfied with the quality of the furniture, the shipping (it took a couple more days than what they state on the website -1 to 2 days-) but still super fast. The delivery crew was super nice and I’ve never seen an unassembled furniture so well and carefully packed to avoid scratches and damage. So much better than ikea or Jysk. We are very happy with the results and I’d order again.

I had the best experience with Martyna, she responded and helped me every step of the way. you have the best employees❤️❤️❤️❤️👍👍👍👍👍👍👍👍👍👍

Best experience with their customer service, their understanding and quick response.
Fast delivery and the most amazing personalised sofa I have ever imagined!
Warmly suggested!

I’m very satisfied with my mattress from Moderno. It’s firm and comfortable, and after two months of use, it still feels great. Good quality and a pleasant shopping experience.

Quite fast customer service. And the bed is really good. Got the TED 3 person bed (using it as an adult) and it’s really good.
The only reason I didn’t give a 5 star is the delivery time. Which was late but still within the period they said it would arrive.

Very happy with the service

The site had some negative reviews. I did some researh on Moderno before I placed my order. It didn't turn up anything which suggested it to be scam site. Along with the "e-trust" label I felt
confident enough to place an order.

They will with draw the money for the order, before it is sent out for delivery. Only thing which worried me a little bit.

I got the SENSI II reclinig chair. The estimated delivery was spot on. quality of chari matched the images and specs on their site. In short, my placed order matched the expectations I could form from their webshop.

The Moderno delivery crew even helped me carry the chair inside. Nice :D

It was a wonderful experience. Kind and present customer service that answers all questions. Lovely delivery team too. We love our new bed.

**Avoid this company at all costs – unreliable, unprofessional, and dismissive of customers.**

I ordered two mattresses (which turned out to be thin topper-style mattresses, not proper ones). Delivery was scheduled between 13:00–16:00. No tracking link was provided, meaning you are left completely in the dark about where your order actually is.

At 15:50, I contacted customer service to explain that I had to leave at 16:00 sharp. Their response: *“they will be there soon.”* No apology, no accountability.

The driver finally called me at 17:30 – a full 1.5 hours after the confirmed delivery window – and told me he would arrive in another 35 minutes. By this point, I had already wasted half a day off work and over 5.5 hours at my summerhouse waiting.

When the order finally arrived, one of the mattresses was visibly damaged and looked used. I immediately contacted customer service, explained the situation, and requested a refund. Their “solution”? That I personally schedule a return, block out another 3-hour delivery slot, drive another hour, and hand over the defective product before receiving any compensation. Meanwhile, I am left with no mattress at all.

This is unacceptable. A serious company would take responsibility, not punish the customer for their mistakes. The lack of professionalism, accountability, and basic service is shocking.

Save yourself the frustration. Spend your money elsewhere – this company cannot be trusted.

i bought a bed with lamps all around and it broke down as it was delivered in an hour because there are 2 beds that needed to be connected by a yu. one is longer than the other, and I ate eat them connected. when I wanted to see The headboard of the bed connected or not, just put my hand down and it broke. not a year later, and the mattresses generally crumpled as a weekday lay 3 ton people. I wrote to their mail, and tried to call and never got help since I had 30 days to change. you have furniture as disposable and very poor quality and service.

It was a good experience and the customer service line is very quickly responsive. Now we hope that the quality of the sofa will be better than the last one that we bought from a different company.

This has been hands down the worst shopping experience I’ve had with any company in Denmark.

I ordered a children’s bed that arrived in the wrong size and was missing a crucial component — the bottom rack, meaning the bed was completely unusable. Despite the bold claims on their website about “fast delivery” and “customer satisfaction,” what followed was weeks of delays, excuses, and complete lack of accountability.

Their customer service is a joke. You can only reach them by phone for a few hours on Wednesdays, and otherwise you’re told to email — but then days go by without a response. At one point I even received a message that literally said, “Sorry, I forgot to reply to you.” If it hadn’t been for my persistence, I honestly believe nothing would have been resolved.

They offered to send parts for the wrong-sized bed, which I clearly said I didn’t want. After nearly a month of chasing them, they finally collected the incomplete bed and mattress and refunded me — but without any apology, compensation, or even acknowledgment of the time and frustration they caused.

This company is not serious about customer care or responsibility. The service was careless, dismissive, and completely unprofessional. Avoid Moderno unless you’re prepared to fight tooth and nail just to get what you paid for — and even then, good luck.