This company seriously saves my buttt all the time. May God bless you guys for helping us! Giving us Canadians an option to grow our credit!
Company replied
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See what reviewers are saying
Great customer support when I was asking question Karen was fast and detailed and politely explained to me about my Loan and question that I was asked her. Also it s excellent experience chating wit... See more
Company replied
I like that i can set up my own payments with out contacting someone. It may be high interest, and their payments are only interest, but that works for me. I like this because it allows me to borrow w... See more
Company replied
From start to finish, Catherine D was incredibly helpful, friendly, and professional. She took the time to walk me through the process, answered all my questions with patience and clarity, and made su... See more
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Company details
Written by the company
Mogo is a Canadian fintech consumer financial services company. We currently offer a line of credit product and a mortgage product. We only operate in Canada, please make sure you are leaving a review for the correct Mogo. We only offer services to Canadian customers in Canada.
Contact info
PO Box 2419 Station Main, R3C 4A7, Winnipeg, Canada
- 1-800-980-6646
- MogoCares@Mogo.ca
- mogo.ca
You should know
4.4
Excellent
848 reviews
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They're all a bunch of LIARS.
They're all a bunch of liars ,they keep telling me I'm pre-,approved just to reject me every time. All they do is give you false hope and rejection then they try and sugar coat it with "thank you for your understanding " what a freaking joke. And they keep emailing me with pre-approvals that are fake miss leading and a HUGE waste of time. Don't waste your time with these liars. Move on .
February 23, 2026
Unprompted review
Reply from Mogo
Thank you for sharing your feedback. We are sorry to hear that your recent applications weren't approved. Our pre-approval email notifications are intended to give an early indication of what you may qualify for, but they are not a guarantee of final approval. Once you go over our application process, additional checks such as identity verification and eligibility review are completed and in some cases the outcome may be different.
We would be happy to review the messages you received and take a closer look at your application. Because we are unable to identify accounts through a public review, please reach out to us at mogocares@mogo.ca and include the email address used on your application along with any additional details you would like us to review. Our team will be happy to assist.
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Once I was able to connect to a live…
Once I was able to connect to a live person, service was great.
Very difficult to actually connect to live person, though!
February 17, 2026
Unprompted review
Reply from Mogo
Really appreciate your feedback, Christine! It is great to hear the support was excellent once you reached a team member. We want every interaction to feel helpful and straightforward, especially when members have questions about their account or their MogoMini line of credit. We also want to share that our chat starts with a support bot to quickly guide you, and you can select the option to talk to a real person at any time during the conversation. We will keep working to make that transition even smoother. If you ever need assistance again, our team will be happy to help.😊
Very straight forward
Very straight forward. Very efficient service. The chat ai escalated me to a real person right away. The service rep was able to help me and the whole process took less than 4 minutes.
February 20, 2026
Unprompted review
Reply from Mogo
Thanks so much for sharing this, Greg! We are really glad to hear that your experience felt straightforward and efficient. It is great to know the chat quickly connected you with a real person and that our service rep was able to help resolve everything in just a few minutes. Making the process simple and fast is exactly what we aim for when members are accessing their MogoMini line of credit. If you ever have questions or need support again, our team will be happy to help. 🙂
Very easy and effecient way of doing…
Very easy and effecient way of doing business. The agent was thorough and clear throughout the chat.
February 18, 2026
Unprompted review
Reply from Mogo
Many thanks for the thoughtful review, Paul! We are happy to hear that your experience was smooth and efficient, and that the agent was clear and thorough throughout the conversation. Our goal is to make every interaction straightforward and supportive while helping members get the most out of their MogoMini line of credit. Your feedback means a lot to our team 🙂 Please feel welcome to reach out anytime if you ever need support.
Helpful and informative
February 13, 2026
Unprompted review
Reply from Mogo
Thanks so much for sharing this, Lori! We are really glad to hear that you found the experience helpful and informative. Our goal is to make things clear and easy to understand so members feel confident when using the MogoMini line of credit. It means a lot that you took a moment to leave this feedback and let us know how things went 🙂 If you ever have questions or need assistance, our team will be happy to help.
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Reply from Mogo
We really appreciate the great feedback! It is awesome to hear that our team came across as friendly and helpful. We work hard to make every interaction smooth and welcoming while helping members get the most out of their MogoMini line of credit. Thanks for taking a moment to leave a review and share your experience with us. If you ever have questions down the road, our team will be happy to assist. 😊
Reply from Mogo
Really appreciate you sharing this! Hearing that things were good and easy to do is exactly what we aim for. The MogoMini line of credit is built to keep things simple and convenient so members can move through the process without hassle. Thanks for taking the time to leave a review and be part of the Mogo community 🙌 We are always here if you need a hand with anything along the way.
Helped me out when I needed it …
Helped me out when I needed a financial option quickly. The steps were clear, the platform was easy to navigate, and the communication was decent. I’d use it again if I needed to.
February 12, 2026
Unprompted review
Reply from Mogo
Thank you for the kind words and for trusting us when it mattered, Nathan! 💚 We are glad the Mini line of credit process was quick, easy to navigate, and communicated clearly along the way. Creating a simple and transparent experience is a big focus for our team, so your feedback really means a lot. We would be happy to support you again whenever you need it. Feel free to reach out anytime if you need anything else.
Stellar online service
Considering the service is online, and virtual, I felt like I made a connection with Prachi. They were very kind and great at communicating and when timelines changed, they kept me informed. I really thought the process was quick!
February 12, 2026
Unprompted review
Reply from Mogo
Thanks so much for the love, Katrina! 🌟 We are thrilled to hear that your experience felt personal and connected, even in a fully online setting. Prachi will be so happy to know her kindness and clear communication made such a strong impression. We work hard to make the MogoMini line of credit simple, transparent, and quick, so it is great to hear the process felt smooth and efficient for you. Keeping members informed every step of the way is a big priority for us. Feel free to reach out anytime if you need anything else.
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Reply from Mogo
We truly appreciate your review, Hamid! Hearing that you found our service very helpful lets us know we are delivering the kind of experience we strive for. Supporting our members with a smooth and straightforward Mini line of credit is always our focus. Thanks again for choosing Mogo and for the great feedback ⭐ Feel free to reach out anytime if you need anything else.
The rep was wonderful!
The rep was wonderful, thorough and very helpful
February 9, 2026
Unprompted review
Reply from Mogo
Big thanks for sharing your experience, Carolyn! We are so glad to hear that Nilkanth was wonderful and took a thorough approach to helping you. Providing clear guidance and supportive service is a big part of what makes the MogoMini line of credit experience stand out. Your feedback means a lot to our team, and we will make sure he sees this 🙌 Feel free to reach out anytime if you need anything else.
I got approved for loan of 1k but the…
I got approved for loan of 1k but the interest is way too much and I emailed them to send me how much is the remaining balance since I’ve been paying it biweekly and everything time they send how the weekly statement I still have more than 1k. If I just didn’t need the money I won’t apply in this company because that’s how they make way too much money just by the interest. Never trust this mogo company again.
February 7, 2026
Unprompted review
Reply from Mogo
Hi Andro,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify how the MogoMini line of credit works.
The MogoMini is a line of credit, it is not a term loan. Minimum Payments consist of interest and fees for optional services and are automatically withdrawn from your bank account according to your pay frequency. This means that your balance will not be paid in full by making only the minimum payments as minimum payments do not include any portion of the principal balance.
We aim to make our MogoMini product as clear and accessible to our members. Details about how payments are applied are outlined in the Mini Line of Credit Agreements, reflected in regular snapshot payment reminders, and publicly available in our Help Centre articles. This approach is designed to give members full control to pay down their principal at any time and the flexibility to only debit the minimum amount on each of your payment schedule.
If you would like us to review your payment history in more detail, please contact us at mogocares@mogo.ca and reference this review so we can assist you further.
Sincerely,
The Mogo Team
Charnel has excellent customer service.
February 7, 2026
Unprompted review
Reply from Mogo
Big thanks for sharing this, Sean! We are so glad to know that Charnel provided excellent customer service. Delivering helpful and professional support alongside our MogoMini line of credit is what we strive for every day. Your review truly means a lot to our team, and we will make sure she hears about it 🙌 Feel free to reach out anytime if you need anything else.
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Customer service was very helpful…
Customer service was very helpful explaining all my options, Surendra, was very polite and professional.
February 7, 2026
Unprompted review
Reply from Mogo
We really appreciate you sharing this, Gerry! It is great to know that Surendra took the time to walk you through all your options and provided such professional service. Supporting our members with clear information and helpful guidance is a big part of what makes the Mini line of credit experience smooth and empowering. Thanks again for the 5 stars and your kind words 🙌 Feel free to reach out anytime if you need anything else.
These guys jerked me around for a…
These guys jerked me around for a couple of days asking for more and more information. I'm surprised they didn't ask for a blood test.
February 5, 2026
Unprompted review
Reply from Mogo
Thank you for taking the time to share your experience, Jim. We appreciate the opportunity to provide some clarity.
During the application review process, additional documentation may be requested to verify identity, confirm financial information, and meet regulatory and security requirements. These steps are part of our responsible lending practices and are in place to help protect both our members and our platform.
We strive to make the process as clear and streamlined as possible. If you would like us to review your specific application and provide more context around what was requested, please contact us at mogocares@mogo.ca and reference this review. Our team would be happy to look into it further.
Sincerely,
The Mogo Team
very helpful
February 2, 2026
Unprompted review
Reply from Mogo
Big thanks for your kind words, Michelle! We are glad to hear your experience was very helpful. Providing straightforward access to the MogoMini line of credit and delivering supportive service is what we are all about. Your feedback encourages us to keep raising the bar for our members 🙌 Feel free to reach out anytime if you need anything else.
Great work really helpful
January 30, 2026
Unprompted review
Reply from Mogo
Big thanks for your review, Tandeep! We are so happy to know you had a really helpful experience with us. Supporting our members with a smooth and transparent MogoMini line of credit is what we are all about, and your feedback lets us know we are on the right track. We appreciate you being part of Mogo and taking the time to share this 🙌 Feel free to reach out anytime if you need anything else.
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Monica...5 Star
Agent Monica...was gracious and understanding. I explained my situation to her, asked if there was anything the company could do to help?...Monica went above and beyond to not only make me feel heard, but valued as a customer as well.
January 29, 2026
Unprompted review
Reply from Mogo
We are so grateful for your feedback, Patrick! It means a lot to hear that Monica made you feel heard and valued while helping with your situation. Our team works hard to provide real support behind our MogoMini line of credit, and your experience shows what that is all about. We will be sure to pass along your kind words to her. Thanks for being part of the Mogo community .💙 Feel free to reach out anytime if you need anything else.
Reply from Mogo
We really appreciate you taking the time to share this! Hearing that you had a great experience and would recommend Mogo makes our day. Our goal is to make the MogoMini line of credit easy to use and supportive of your financial goals, so your feedback lets us know we are on the right track. Thanks again for choosing Mogo and for spreading the word. ⭐ Feel free to reach out anytime if you need anything else.
Good company
January 22, 2026
Unprompted review
Reply from Mogo
Really appreciate you taking the time to share this, Yaan! We're glad to know your experience with Mogo and the MogoMini line of credit has left a good impression. Feel free to reach out anytime if you need anything else!
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