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Rated 1 out of 5 stars

While I love the product, I can’t in good conscience recommend buying one from this company until they get their accounts in order. I wanted to buy one of these drums after loving the experience playi... See more

Rated 1 out of 5 stars

Order #1416 I placed my order on March 24th, I chose express shipping as the delivery method. I tried contacting the team on multiple occasions, but never received a response. Many more compan... See more

Rated 5 out of 5 stars

first saw the handpan man on Instagram and tiktok playing a Moisai tongue drum and fell in love with the sound of it, I knew I needed one! it took a bit to ship but they're completely hand crafted and... See more

Company replied

Rated 5 out of 5 stars

Pros: beautiful instrument, beautiful sound, easy to learn and play. Cons: No customer service or response. They say they personally engrave each one, and can tune them to 432 Hz. Not true. I sent... See more

Company details

  1. Musical Instrument Store

Written by the company

MOISAI is a musical instrument store that mainly sells handcrafted steel tongue drums. MOISAI aims to help people calm their minds & find their true selves through healing vibrations and sounds.


Contact info

2.9

Average

TrustScore 3 out of 5

68 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Everything is good except it has been 7…

Everything is good except it has been 7 days and it is still not here

January 16, 2022
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Reply from MOISAI

Good to hear that, Logan and sorry for all the delays that you had... we were short on staff and materials, therefore it caused the delays, but we're working on it to make sure that you guys receive it within 7 days! 💜

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Rated 5 out of 5 stars

Super fast shipping

Super fast shipping. Incredible drum, it is gorgeous and makes the most beautiful sounds. My son loves it!

January 4, 2022
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Reply from MOISAI

Music to our ears! Very happy for you and your son! 💜

Rated 5 out of 5 stars

beautiful craftsmanship

beautiful craftsmanship, i could not be anymore happy woth this puechase

December 18, 2021
MOISAI logo

Reply from MOISAI

Thank you, Naomi! Really happy to hear that! 🙏

Rated 5 out of 5 stars

LOVE

I got my drum fairly fast, especially coming from lithuania! i love it so so much and everyone wants to play it!

December 17, 2021
MOISAI logo

Reply from MOISAI

That's amazing Haley! I'm really happy that everyone loves it! Send us some picks with you playing with the drum! 🙏💜

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