Moitié Cosmetics Reviews 909

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Grace did an excellent job handling the minor error in shipping, as well as my nit picking on color differences that occur between light sources, i.e. natural vs artificial. 😀 Anyway, I am very ha... See more

Company replied

Rated 5 out of 5 stars

Moitie ten day lashes are and will always be my go to lashes. They’re dependable enough for all my events and are reliable. They never affect my natural lashes in any way, so even after removing them... See more

Company replied

Rated 4 out of 5 stars

Love the lashes, but have a hard time manipulating the tweezers to lock them in place. If they had a rubber-type grip on them, it would be sooo much easier. There are ALOT of women that have disabilit... See more

Company replied

Rated 5 out of 5 stars

These lashes are fantastic. They're wonderful and make you look good. They're stunning and make you feel stunning after you've put them on!! That involves showering, sleeping, and spending time with y... See more

Company details

  1. Cosmetics Industry
  2. Cosmetics Store

Information provided by various external sources

After years of research, we developed the only lash extension system that you can safely apply & remove at home, last for 10+ days in each application and 100% waterproof.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

909 reviews

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Rated 5 out of 5 stars

Their nails are excellent quality!

Their nails are excellent quality! I highly recommend buying a set with the 10-day nails essentials full kit as the deal is very much worth it. In addition, I have had good experiences with customer service, so overall I am pretty satisfied with their products and brand.

December 25, 2021
Unprompted review
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Reply from Moitié Cosmetics

Hey Naomi! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕

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Rated 5 out of 5 stars

Amazing

Amazing! The natural lashes are so pretty and not too long. Very easy to apply for new lash users.

December 22, 2021
Unprompted review
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Reply from Moitié Cosmetics

Hey Megan! 💕
We’re so glad to hear you had an easy time applying our lashes and are loving them! Our main goal is to save all our gorgeous customers time, without sacrificing any quality in their look so we appreciate reading this feedback. 💕

Rated 5 out of 5 stars

Amazing!

Amazing!! Love waking up everyday with lashes already done. Will continue to use and buy Motie lashes

December 22, 2021
Unprompted review
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Reply from Moitié Cosmetics

Hey Kira! 💕
Thanks so much for this review! It’s as beautiful as you are! We spend a lot of time researching and developing our products and we’re so happy to hear it’s time well spent! 💕

Rated 5 out of 5 stars

The 10 day lash glue is the BEST

The 10 day lash glue is the BEST! This is the only glue that has worked for me. My lashes stay put and the glues does not stay tacky (like other brands). I am able to get more longevity out of my lashes using this glue.
As a matter of fact, buying more so I never run out today.

December 22, 2021
Unprompted review
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Reply from Moitié Cosmetics

Thank you so much, Candice! We’re so glad to hear you’re satisfied and experiencing great longevity with our lashes! We know they look incredible on you and love that you’re feeling as gorgeous on the outside as you are on the inside! 💕

Rated 5 out of 5 stars

Lashes are cute and full and easy to…

Lashes are cute and full and easy to apply on!

December 22, 2021
Unprompted review
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Reply from Moitié Cosmetics

Hey Yana! 💕
We’re so glad to hear you had an easy time applying our lashes and are loving them! Our main goal is to save all our gorgeous customers time, without sacrificing any quality in their look so we appreciate reading this feedback. 💕

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Rated 1 out of 5 stars

After ordering two nail sets on Oct

After ordering two nail sets on Oct. 31 and receiving nothing, I asked for a refund on Dec. 5, today is Dec. 20 and I’m still waiting.

NR
9 Messages
Order # 860868
Nicole Roberts
To: Moitié Support Team ›
^
Wednesday
Hello,
I have been waiting to hear from
someone about my refund for the order I
made and never received. I have made
an official complaint with BBB. I hope to
hear from someone soon, or I will next
make a consumer complaint and
afterwards you will hear from my
attorney.
Thank you,
Blessed and highly favored

Order # 860868
Hi Nicole,
Thank you for contacting us and we
really do apologize for the
inconvenience.
Upon checking on the request made by
my colleague regarding the refund, it
shows that the refund is still being
reviewed and processed. Let me make a
follow up to our team and update you as
soon as we receive a response.
No worries, we already handling it for

December 18, 2021
Unprompted review
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Reply from Moitié Cosmetics

Hi N.S! I have refunded your order, and would appreciate your consideration in your rating. You are a valued customer and hope to help you further in the future.

Rated 4 out of 5 stars

I had purchased two starter kits and…

I had purchased two starter kits and didnt get the primer in them like the previous kit I had ordered. She gave me code for 20% off and when I went in to place another order it didnt take the code. I have placed an order for another starter kit and a primer and she gave me $7.00 off the primer.

December 17, 2021
Unprompted review
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Reply from Moitié Cosmetics

Hey Tiffany! 💕

Thank you so much for your feedback, gorgeous! We apologize for the trouble. Please know that our Deluxe starter kit does not include the primer. As a small, woman-owned company, we take each customer’s experience and satisfaction very seriously and I forwarded your concern to our management team as this will help us as we continue to grow.

Rated 5 out of 5 stars

They were super helpful and answered my…

They were super helpful and answered my questions quickly and straightforward. With their help I was able so successfully apply the lashes!

December 17, 2021
Unprompted review
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Reply from Moitié Cosmetics

Oh, Victoria! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕

Rated 5 out of 5 stars

Loved them!

Wonderful lashes. I purchased the kit that comes with 3 pairs. I chose the light glam. Went on vacation and they were perfect. They lasted a week for me due to lack of experience. But have 2 other pairs that I will be using for the Holidays. They really make my eyes and face stand out. Very happy with the product! Thank you!

December 17, 2021
Unprompted review
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Reply from Moitié Cosmetics

Hey Stefany! 💕
Thank you so much for taking time to leave this lovely review! Every little bit helps our small brand get the good word out so we are especially grateful that you took time to do this!

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Rated 5 out of 5 stars

Love the products

Love the products! Nails & lashes are such good quality! & was able to get help right away & product that wasn't sent out was sent asap when I called to let them know.

December 17, 2021
Unprompted review
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Reply from Moitié Cosmetics

Thank you, Sarah! 💕
We love to hear our customers are loving our products! Let all the friends who compliment your lashes know they can get 10% off when they order their first pair if they use the code TRY10 😘

Rated 5 out of 5 stars

Best service and products ever!

Great customer service and great suite of products! I highly recommend :)

December 16, 2021
Unprompted review
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Reply from Moitié Cosmetics

Oh, Chinonso! 💕
Thank you, gorgeous! 😍 (brb showing everyone at the office this to remind them we’re still killing it over here in customer service! 😂) We’re so glad you had a great experience! Make sure you join the subscription auto-refill program if you haven’t already! It’s a massive time saver, imho! Stay beautiful! 💕

Rated 5 out of 5 stars

Fantastic Product, Fantastic Company

I began using these lashes during the pandemic because I could no longer get salon extensions (which I have done for years). These lashes looked amazing, even better than the extensions (which I always got tons of compliments on!) and it was amazing that I could customize or change my look any time. I got even more compliments on these than the professional extensions at a fraction of the price. And I could finally dunk my head under water in the shower and at the beach without wrecking them. It sounds like an exaggeration but these are literally life changing. And the customer service is always exceptional. The few problems I have had with shipments or products they rectify immediately and follow up to make sure I’m happy. I’ll never go back to salon extensions.

December 15, 2021
Unprompted review
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Reply from Moitié Cosmetics

THANK👏YOU👏 Meridith! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Rated 4 out of 5 stars

I love the lashes

I love the lashes! Great quality, great packaging. Customer service is always good. They go out of stock often so can be left having to wait awhile for new ones. Prices have gone up a bit, I hope not much more so they remain a cheaper option.

Overall I love the lashes and the company!

December 15, 2021
Unprompted review
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Reply from Moitié Cosmetics


Hey Katrina! 💕
Thank you so much for taking time to leave this lovely review! Every little bit helps our small brand get the good word out so we are especially grateful that you took time to do this!

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Rated 5 out of 5 stars

Add defintion to your eyes! Easy

Add defintion to your eyes!
I have been appplying these lashes for over a year now. So many compliements these clusturs look like professional lash extensions! My makeup routine has become so simple. Most days the lashes alone are enough for me with some tinted moisturizer! I can wake up later for work and my friends hardly have to wait on me on the weekends as my whole routine takes only 15 minutes thanks to Moitie !

December 14, 2021
Unprompted review
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Reply from Moitié Cosmetics

PREACH IT, Gen! 🙌
We’re so happy to hear you love your lashes! We can talk all day about self-love and confidence (and we do 😂) but the reality is, we’re putting on these lashes because we want to LOOK GOOD 👀 We’re so glad our product is helping you feel like your most gorgeous self 💕

Rated 5 out of 5 stars

The product is great

Service was great!! Everything came a bit later then it was suppose to. Little disappointed with the lack of communication wise it was gonna be late. But over all everything is perfect. Wish there was away to send in samples of the shape of a persons nails. Had to improvise with some of mine cause my nails are small!!! But again over all I love them!!!

December 14, 2021
Unprompted review
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Reply from Moitié Cosmetics

Hey Stephanie! 💕
Thank you so much for taking time to leave this lovely review! Every little bit helps our small brand get the good word out so we are especially grateful that you took time to do this!

Rated 5 out of 5 stars

I started using Moitie lashes about a…

I started using Moitie lashes about a year ago. I fell in love with them! There easy to apply on and you don’t have to put on mascara everyday added plus. Will be buying more soon.

December 14, 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

Hey Celina! 💕
We’re so glad to hear you had an easy time applying our lashes and are loving them! Our main goal is to save all our gorgeous customers time, without sacrificing any quality in their look so we appreciate reading this feedback. 💕

Rated 5 out of 5 stars

Heavenly Eyes

I have tried these lashes snd now I’m a lash addict. Cannot say enough how much I love love the way it brings out my eyes. Everyone compliments me snd think they are my own.

December 14, 2021
Unprompted review
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Reply from Moitié Cosmetics

Thank you, Heavenly! 💕
We love that you’re so happy with your lashes and hope to keep serving you lewks you love for a long time to come 😘

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Rated 5 out of 5 stars

Amazing products!

Ok lets start off by saying that I am a mascara type of girl. But let me tell youuuu! I love these lashes homygosh! They look so NATURAL! I have small eyes so I cant put too much. But everyone gave me compliments. Like. EVERYONE. Only fell out twice but that’s because i yawn a lot so the inner corner fell out but thats fine. It held up the entire time, me washing my face and all. I do have to say though that i waited approx 2 days before I completely washed my face, but beyond that I’m happy. I bought more glue and stuff just so I dont run out. I have more lashes to use from the 3 sets sent. AND I BARELY LOST LASHES! Now thats the important part. My lashes were fine, but when I removed them i was like “eww I need my lashes back” lol. I’m a happy camper. The end lol. Just bye ok? You wont look like lambchops

December 13, 2021
Unprompted review
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Reply from Moitié Cosmetics

Hooray! 😍 Thank you for letting us know how much you’re loving your look, Kikipo! 💕 Gorgeous is what we aim for so it’s always great to hear we hit our target! Reviews like this are so helpful to get the word out about our small, woman-owned company. We appreciate you taking the time to write it!

Rated 5 out of 5 stars

Ordered my lashes on December 4th

Ordered my lashes on December 4th, and they arrived within 4 days. I had an issue with an item being mistakenly ordered and requested it to be removed as my order was still unfulfilled. Customer service handled the issue quickly and sent an updated purchase receipt. I have not applied the lashes yet but they look beautiful!

December 13, 2021
Unprompted review
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Reply from Moitié Cosmetics

THANK👏YOU👏 Catherine! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

Rated 5 out of 5 stars

Grace did an excellent job handling the…

Grace did an excellent job handling the minor error in shipping, as well as my nit picking on color differences that occur between light sources, i.e. natural vs artificial. 😀 Anyway, I am very happy with my CSR, today and in the past. I have complete confidence in Moitie that all of my concerns will be addressed until resolution- whether I like it or not ÷)

December 13, 2021
Unprompted review
Moitié Cosmetics logo

Reply from Moitié Cosmetics

THANK👏YOU👏 Heather! 💕
That’s what I’ve been trying to tell everyone over here at the office!!! In all seriousness, as a company we take our customer service very seriously and we’re glad you know how much that means to us and decided to share this lovely review! (And as a member of the customer service team, I am always EXTRA flattered to get a mention 😍)

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