Placed an order, but it didn’t arrive. Contacted the company who sent a replacement which arrived the following day. Excellent customer service I thought, until the original arrived the following day... See more
Company replied
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Buying their candles for years and love them customer services fantastic I have subscribed to the monthly wax melts always smell beautiful
I was first introduced to Molecule Home Fragrance reed diffuser and room spray ‘Aperitif on a Provençal Terrace’ when we stayed at a beautiful holiday cottage in Boscastle. I loved it so much I or... See more
Company replied
Beautiful product, well packaged, delivered in a few days, environmentally friendly, and a lovely personalised message. I couldn’t recommend Molecule enough. You can feel the love that has gone into m... See more
Company details
Written by the company
Luxury candles, melts and reed diffusers, lovingly hand blended and poured in small batches in our workshop in Suffolk. We are proud to call ourselves an eco brand, using eco packaging, sustainable plant based waxes and the highest quality perfume oils to mix our blends. This ensures a long lasting soot free and clean burning flame that gives an incredible scent throw. Our wax blend is a mix of coconut, rapeseed and soy, has no paraffin, palm or beeswax and is free from synthetic additives. All our products carry the industry CLP compliance. Please follow us on social media for offers and product news @moleculehomefragrance
Contact info
61 Rushmere Road, IP4 4LG, Ipswich, United Kingdom
- 07791241272
- moleculehomefragrance@gmail.com
- moleculehomefragrance.co.uk
Buying their candles for years and love…
Buying their candles for years and love them customer services fantastic I have subscribed to the monthly wax melts always smell beautiful
January 2, 2026
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Disappointed but issues now resolved!
Placed an order, but it didn’t arrive. Contacted the company who sent a replacement which arrived the following day. Excellent customer service I thought, until the original arrived the following day. Contacted them to offer to pay for both, however on opening the original, found that the wrong item had been sent. Contacted again and was asked to return the original which I did at my own expense with the promise that postage would be refunded. Still waiting!!!
Almost immediately after posting this review I received a very apologetic reply and the postage is now being refunded. Glad that this has been resolved. As I said, the products really are lovely!
November 28, 2025
Reply from Molecule Home Fragrance
Thank you so much for your feedback, and we’re really sorry for the inconvenience this caused. We truly appreciate you getting in touch and for being so honest when both parcels arrived.
We’re sorry that the return postage refund took longer than it should have — this has now been refunded, and we apologise for the delay. We completely understand how frustrating this must have been, especially after everything you’d already done to help resolve the situation.
Thank you again for your patience and understanding. If there’s ever anything we can help with, please don’t hesitate to reach out — we’re always happy to help.
Molecule Home Fragrance
I was first introduced to Molecule Home Fragrance reed diffuser and room spray ‘Aperitif on a Provençal Terrace’ when we stayed at a beautiful holiday cottage in Boscastle. I loved it so much I ordered some for our home straight away!
The wax melts are also incredible. I found they are much more effective when combined with the Molecule Lattice Wax Melt Burner than my previous burner. The more intense the fragrance of the melt naturally the stronger the scent is.
Alongside the wonderful eco friendly products and packaging the main reason why I’m compelled to review the brand (FINALLY) is because the customer service from Rae is absolutely exceptional! She is so warm, personable and will go out of her way to help wherever possible. Thank you and I’m so sorry it’s taken 2+ years to do a review!
November 8, 2025
Unprompted review
Reply from Molecule Home Fragrance
Wow. What a lovely review. Thank you so much Kate, your kind words are very much appreciated 😊
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The best melts ever
The best melts ever - long lasting fragrance - speedy dispatch - could not fault - highly recommended
September 22, 2025
Great service, a bit disappointed with product
Great service. However, the scent from the diffuser doesn't smell very much. A bit disappointed with the product.
August 29, 2025
Absolutely brilliant service
Absolutely brilliant service, I emailed a query and received an almost immediate response. Love everything about Molecule Home Fragrance
May 28, 2025
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This candle has a fabulous scent
This candle has a fabulous scent. We will take it camping next month.
May 5, 2025
Reply from Molecule Home Fragrance
Thank you so much Veronica. It’s great to hear your feedback 😊
Amazing scent like nothing I’ve smelt before
Great customer service.
Highly recommend the Chris Moyles diffuser, I’ve had nothing but compliments on the fragrance. The scent is like nothing I’ve smelt before it’s absolutely amazing.
February 17, 2025
Unprompted review
Quality products
Packaged well, arrived in good time. Kept informed from order to delivery.
Great products lovely long lasting fragrance.
February 11, 2025
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Amazing scent and fast delivery!
January 24, 2025
Great service
Really fast delivery. Beautifully gift wrapped candle and smells gorgeous.
January 14, 2025
Purchased as a christmas present
Purchased as a christmas present. I'm not a fan of home fragrances but even i have to admit the chris moyles one smells really nice
December 3, 2024
Reply from Molecule Home Fragrance
It makes us very happy to hear from our happy customers and it's particularly lovely when we get a fantastic review from a new customer. Thank you Simon :-)
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Swift delivery and really well…
Swift delivery and really well protected goods. The Chris Moyles candle and diffuser set is without doubt the most beautiful fragrance I’ve ever bought. My house smells fabulous.
November 26, 2024
Reply from Molecule Home Fragrance
Thanks so much Katy, we really appreciate your review and we're delighted you love the Chris Moyles products :-)
Repeat order fantastic
September 26, 2024
very hight standard service
very hight standard service, classy and stylish pact, nice box , card inside . very lovely dun.
May 15, 2024
Unprompted review
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