MOLE ENERGY LIMITED Reviews 121

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Mole installed ten solar panels and a battery for us a few weeks ago. This meets around 30% of our electricity needs on short dull winter days and over 100% on sunny days. Output will no doubt be be... See more

Company replied

Rated 5 out of 5 stars

Previously had solar panels installed by Mole energy a few years ago, and this time they installed a Tesla Powerwall 3. The install was performed faultlessly by Shane and Connor who went above and be... See more

Rated 5 out of 5 stars

Professional from start to finish. Completed in under 4 hours. Polite and respectful Team. The solar panels look amazing and are pleasing to the eye. We felt we wanted a company backed by a household... See more

Rated 5 out of 5 stars

The total process and installation of our solar panel and battery system by Mole Energy was first class From our first enquiry to completion was nothing short of excellent. The quotation, the crew... See more

Company replied

Company details

  1. Solar Energy Equipment Supplier

Information provided by various external sources

Mole Energy specialise in award-winning renewable energy solutions for homeowners and businesses. Services include solar PV and battery storage, maintenance, repair and energy switching. Part of Mole Valley Farmers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

121 reviews

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Rated 5 out of 5 stars

We have just had a new solar system and…

We have just had a new solar system and Tesla battery supplied and fitted by Mole Energy.
Couldnt fault them, price, quality, end result, spot on and cant reccommend them enough
Iain
Dartmoor Activity Centre

September 18, 2019
Unprompted review
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Reply from MOLE ENERGY LIMITED

Thank you so much for your review Mr Broadleas, that's lovely to hear. Best wishes, Mole Energy

Rated 5 out of 5 stars

Very quick installation

Very quick installation, no hassle! Would recommend to others.

September 18, 2019
Unprompted review
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Reply from MOLE ENERGY LIMITED

Thanks very much for your feedback Angie - that's fantastic, Mole Energy

Rated 5 out of 5 stars

Great customer service

Great customer service, installation completed to plan and good price.

September 11, 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

That's brilliant to hear - thanks for your review Mr Martin! Best wishes, Mole Energy.

Rated 5 out of 5 stars

Solar Energy

Professional, knowledgable and friendly team. Excellent service throughout. Top of the range Solar
Panels, Tesla battery and Eddi water heater are exceeding our expectations. If you are considering
Solar Energy this is the company for you!

September 11, 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Thank you so much for leaving a review. We're really pleased you're impressed with the system (and our team!) and wish you all the best for the future. Best wishes, Mole Energy.

Rated 5 out of 5 stars

Excellent personal customer service and…

Excellent personal customer service and professional non-disruptive fitting.
Our complete new solar system and Tesla battery are now keeping our Children’s Activity Centre almost entirely Off-Grid. Would highly recommend Mole Valley Energy. The Tesla App keeping an eye on where our energy comes from at all times is great for the kids (and us!).

September 11, 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Thank you so much for your review. We're thrilled to hear that you're pleased with your system and it was a pleasure working with you all, Mole Energy.

Rated 5 out of 5 stars

Mole Energy highly recommended

The advice and service we have received from Mole Energy has been outstanding. Based on their objective and realistic advice, we bought a Tesla Powerwall battery which was fitted and set to work by a first class engineer called Adrian. He integrated the Tesla with our solar panels and Eddi system with the minimum of fuss and completed the installation with an excellent briefing on the Tesla app which we now use regularly for the cost effective management of our electrical energy. The Tesla battery certainly “does what it says on the tin” and has made us 98% self powered over the last three months.

We highly recommend anyone considering fitting a Tesla better to use Mole Energy.

August 16, 2019
Unprompted review
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Reply from MOLE ENERGY LIMITED

Thanks so much for this review David. We're thrilled to hear you're happy with your Tesla Powerwall and really appreciate the recommendation. Best wishes, Mole Energy

Rated 5 out of 5 stars

Had a Tesla power-wall installed

Had a Tesla power-wall installed - fantastic service and product working well

August 8, 2019
Unprompted review
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Reply from MOLE ENERGY LIMITED

That's fantastic to hear - thank you so much for the review Nigel! Best wishes, Mole Energy

Rated 5 out of 5 stars

Great service throughout

We asked Mole Energy to quote for solar panels for our house, and were delighted by the attitude and attention to detail of all their staff, from sales, through to ordering and installation. A very human company to do business with ! Well done all.

August 8, 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Thank you very much for the kind review. We're always happy to hear that customers enjoy working with our team, and we appreciate you taking the time to review us. Best wishes, Mole Energy

Rated 5 out of 5 stars

Great service.

August 8, 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

Excellent, thank you so much John! Best wishes, the Mole Energy team

Rated 1 out of 5 stars

If I could give negative stars I would

If I could give negative stars I would. Had to get the installer back many times as completely messed up my supply to other areas as kept tripping out. Independent electrician was shocked at lazy installation job and refused to touch. Then had a frantic phone call to say not to use as likely to catch fire as had not been installed correctly So couldn't switch it on for over two weeks while they sorted problem. Not a fantastic return on investment as FIT is not as much as they quoted means I am unlikely to see my money back. Have to deal with a third party to get payments which wasn't made clear. Complete waste of money. Unlikely to see return on my investment.

July 12, 2019
Unprompted review
MOLE ENERGY LIMITED logo

Reply from MOLE ENERGY LIMITED

We’re very sorry to hear that you were unhappy with your experience with us. We appreciate that you did encounter some issues with your installation, and we did our very best to rectify them quickly for you.

We sent our team out a number of times to ensure that the system was safe and operating correctly. Please be reassured that our team are experts in what they do, and on the rare occasions when things don’t go to plan we rectify them as our highest priority. The site specific tripping issues did cause a challenge but we worked hard to rectify this as soon as we could.

We have checked the FIT rate you are receiving and can confirm that this is as quoted. As energy costs are forecast to continue to rise by up to 75% in the next 10 years, we are confident that you will see an increasing ROI from your system. We appreciate your patience with us while we worked to get the system’s challenges in order, and we’re sorry again that you were dissatisfied with your experience.

If you still have any concerns about the installation we will of course arrange for an engineer to attend your site.

Best wishes, Mole Energy.

Rated 4 out of 5 stars

The process of installing the solar…

The process of installing the solar panels and battery were painless and all seems to be working well after about 6 months. All personel involved were very helpful and always available if advice was needed. I would use them again, should I ever need to!

July 11, 2019
Unprompted review
Rated 5 out of 5 stars

Mole Energy installed our solar panel…

Mole Energy installed our solar panel array. The site was surveyed and full advice was given about the installation. There were a lot of last minute "tweaks" but Mole Energy were professional and patient and honest in all their dealings. There were no extra charges at the end. The installers came when they said and they never tried to sell anything that was not necessary. I had further queries after about 6 months and they did their best to help. I never felt that I was being a nuisance with my queries.

July 11, 2019
Unprompted review

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