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Molo Finance Reviews 1,645

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TrustScore 4.5 out of 5

4.7

Mortgage Lender
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting that interactions are pleasant and productive, with staff members often going above and beyond to provide clear and comprehensive answers. The service is frequently described as stellar, with consumers appreciating the smooth process and the valuable support received. However, some customers also noted issues with response times and delays, with a few expressing dissatisfaction over slow updates and prolonged waiting periods for applications to progress. A small portion of people were also dissatisfied with system issues that created unnecessary delays and a perceived lack of support, particularly concerning communication and meeting deadlines.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise individuals like... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the friendly, efficient,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration with slow... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the helpfulness and friendliness... See more

Based on these reviews

Rated 5 out of 5 stars

I interacted with the support team ANTON on the live chat. He as simply brilliant. Helpful, very clear and very kind. He linked the two conversations we had on two separate days and was able to answer... See more

Rated 5 out of 5 stars

I recently had a wonderful interaction with Paul from the support team! His demeanor is both kind and professional, yet he maintains a friendly approach. He handles tasks with impressive speed and eff... See more

Rated 5 out of 5 stars

What an experience! Friendly staff, great products and criteria, 2 scenarios, 2 yes's from MOLO! Rex is always helpful on live chat, always quick and efficient with responses you know you can trust.

Rated 5 out of 5 stars

Really happy with our experience getting a mortgage through Molo. It was a very smooth process and our Underwriter James was fantastic at communicating. I used the chat function to iron out a few quer... See more

Company details

  1. Mortgage Lender
  2. Financial Institution

Written by the company

Molo is the first mortgage provider designed to make life easy. Real time digital decisions mean that you can focus on finding the right property for you. No branch visits and no printed paperwork.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Customer Care

Today, I contacted Molo Finance Customer Support Officer Anton via Chat Box. He sorted out my Log In Problem immediately. I am very pleased with his prompt service.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

What an experience

What an experience! Friendly staff, great products and criteria, 2 scenarios, 2 yes's from MOLO!
Rex is always helpful on live chat, always quick and efficient with responses you know you can trust.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Rex is fantastic

Rex is fantastic - super friendly, always gets the latest updates for me and his personality shines through even over live chat! 5 Stars

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Applying for a mortgage with these guys is really easy—you don’t even need a mortgage advisor. I remember buying my first house—I had to pay a mortgage advisor 1.5% of the loan amount just because he knew how to fill out the application. With Molo, things are much simpler—you choose a product, enter your details to check if you meet the criteria, and you get a decision in principle instantly. The actual application process can take up to two weeks afterward. They’re not the cheapest on the market, but the process is definitely very streamlined, and once you’ve got the decision in principle, the loan is almost guaranteed.

April 1, 2025
Rated 1 out of 5 stars

1 star

1 star – Horrendous experience with Molo, never again

My experience with Molo was absolutely dreadful. What started in September as a simple buy-to-let application only completed on April 3rd – despite me warning them in February that everything needed to be finalised before March 31st due to the increase in stamp duty. Because of their delays, I ended up paying an extra £2,500.

Throughout the entire process, Molo kept asking for the same documents over and over again, just from a “different department.” Every time I submitted something, they’d come back with new requirements. There was zero consistency, no logic, and shockingly poor communication. Since I live abroad, I had to use next-day delivery every time I sent documents to the UK – which cost me a lot of money. And yet, they kept asking for more.

In mid-March, I made it extremely clear that this needed to be pushed through urgently. I had to chase them daily just to get any kind of progress. Despite finally receiving final approval, the delays continued. I kept paying for next-day shipments, hoping it would all complete before March 31st. Still, nothing.

They finally completed everything on April 3rd – and acted like they were doing me a favour by not waiting until April 5th. No apology. No compensation. No accountability. Just indifference.

Even my mortgage broker said they’ve never worked with such an incompetent lender. The lack of communication, constant back-and-forth, and sheer inefficiency made this one of the most frustrating processes I’ve ever been through.

Avoid Molo at all costs. They’re slow, disorganised, unprofessional, and clearly don’t care about their customers

Specially for buy to let!

April 3, 2025
Unprompted review

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