I am new to Momence and Bruno was a HUGE HELP! I had created a ticket that requested a call to help me get things straight and fix my issues Bruno took care of all of it. I appreciate his patience. Bu... See more
Company replied
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I've honestly found the whole transition from mindbody exceptional. My community said it was seamless and they're impressed and are loving the ease of the software. Your support experience is incredi... See more
Santi is precious. Very prompt and super efficient in sorting out any issues or problems you may have. I was awaiting resolution to my issues but keep getting pushed around until Santi getting... See more
Company replied
Having worked on both sides - as a wellness clinic manager and as a Pilates and yoga instructor - I can honestly say this is the most seamless and unified platform for growing a business. It’s intuiti... See more
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Company details
Written by the company
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Contact info
United States
- support@momence.com
- momence.com
4.1
Great
401 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Deceptive, anti-consumer business practices
When I booked through a business using Momence, I saw line items for the ticket price and a card fee, but the total didn't match. A 4% "service fee" was hidden behind a small info icon, not listed as a line item. Only after completing the purchase did I receive a receipt that correctly itemized all charges. Presenting an incomplete breakdown that looks complete is textbook deceptive design. It likely violates California's Honest Pricing Law (SB 478), which requires that displayed prices include all mandatory fees, and the state's Unfair Competition Law (Bus. & Prof. Code § 17200), which prohibits practices likely to mislead consumers. I've filed a complaint with the California Attorney General. Businesses using Momence should look into how fees are displayed to their customers unless they want this shady business practice to reflect on them.
January 30, 2026
Unprompted review
Reply from momence.com
Hi Andrew — thank you for taking the time to share such detailed feedback. We’re sorry for the frustration caused by how fees appeared during checkout. Transparency in pricing is important to us, and we understand why this experience felt misleading.
We’re actively reviewing how fees are displayed to ensure customers see a clear and complete breakdown before completing a purchase. We also encourage any business using Momence to configure their pricing and fee disclosures clearly for their customers.
We appreciate you raising this and will make sure it’s shared with the appropriate teams as we continue improving the checkout experience.
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easy to contact and helpful with…
easy to contact and helpful with answering questions
January 29, 2026
Unprompted review
Reply from momence.com
Thanks so much, Sarah! We're glad our team could be there for your questions and make things simple along the way.
Adequate and timely response that fully…
Adequate and timely response that fully resolved my request. Polite and kind human interaction over email. Thank you!
January 25, 2026
Unprompted review
Reply from momence.com
Thank you! We're happy to hear everything was resolved smoothly and that your experience with our support team was a positive one.
Very helpful and patient fixing any…
Very helpful and patient fixing any issues
January 24, 2026
Unprompted review
Reply from momence.com
Thank you, Anita! We're so glad our team could help and we appreciate your kind words. We are here whenever you need us.
Poor Service
Extremely poor. Not worth switching to them.
No onboarding despite their promises, terrible user experience. Bad user journey. Poor functionality. Low customisation.
ZERO customer service - they just ignore you flat out. calls, emails, the lot.
No one seems to have a clue what they're doing.
Dont waste your time.
January 22, 2026
Unprompted review
Reply from momence.com
Hi Joe,
We're sorry to hear your experience has not been up to the standards you'd like to see. To your point about zero customer service, it looks like in the last 3 months you've opened several dozen support tickets.
Looking through that list, it appears an agent has responded and carried on a conversation in each instance, whether that's an immediate solution, a request for more information to help investigate, or a feature request that's been passed to our engineering team.
In case you'd like to review each of our agent's responses, they can be easily accessed using that chat window in the bottom right of your dashboard. Regarding feature requests, we take all suggestions and prioritize those that can make the most impact for the whole of our hosts. Many of our best features have been built from feedback like yours.
We look forward to continuing to answer your questions through each support channel as fast as possible and to improve where we can. Thank you for the honest input.
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Raz and Fin have been amazing!!
The service from Raz and Fin has been amazing, they responded to my query really quickly. Also helped and advised on next steps I needed to take with regards to my query. Would highly recommend 😃
January 16, 2026
Unprompted review
Reply from momence.com
Thank you so much, Meena! We’re really glad to hear Raz and Fin were able to jump in quickly and guide you through the next steps — we’ll be sure to pass along the kind words. Thanks for the recommendation, and we’re always here if you need anything 😃
Excellent customer support
As a studio and gym owner, I've worked with many software companies. Momence never fail to support you. To be fair, the product is good enough that it doesn't require much support, but if you need it, it's there immediately. They come highly recommended.
January 20, 2026
Unprompted review
Reply from momence.com
Thanks for the great feedback, David! It means a lot coming from a studio and gym owner with experience across different platforms. We’re happy to hear Momence is working smoothly for you and that our support team is there when you need it. We truly appreciate the recommendation.
Super easy to access support and get…
Super easy to access support and get the help I needed
January 17, 2026
Unprompted review
Reply from momence.com
Thanks, Heather! We’re happy to hear you found support easy to access and helpful. That’s exactly what we aim for, and we appreciate you taking a moment to share your experience.
Nico took time to understand the Outcome
Nico took time to understand the outcome I was looking for and presented 2 options with Pros and Cons.
January 17, 2026
Unprompted review
Reply from momence.com
Thanks for the great review, Chy! We’ll be sure to pass this along to Nico. Taking the time to understand goals and clearly outline options is something we really value, and we’re glad that approach was helpful for you.
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chat support is great
chat support is great, prices are the best in the game, so user friendly both for staff and student.
January 15, 2026
Unprompted review
Reply from momence.com
Thanks so much, Sabrina! We’re thrilled to hear you’re enjoying both the chat support and the overall value and usability of Momence. It’s great to know it’s working well for both your staff and students — we appreciate the kind words!
The most abusive manipulative relationships I’ve ever been in..
My experience with momence has been nothing but appalling. Having had serious issues with the software that ended up costing us thousands of dollars as it took them over TWO WEEKS to properly respond to the issue and attempt to rectify it.
After which they offered no compensation whatsoever and refused to admit their malpractice.
Still I gave them another chance to avoid going to all the effort of changing everything over to another system, but now I find they’ve been charging me for a service I have never used, and when confronted about it say it’s part of a contract - which I never agree to, nor can they find any evidence of said ‘contract’ and just flat out refuse to remove it.
If you’re thinking about using momence. DON’T. This is going to be a long process to change over to another system but it will be worth it to not have to deal with their absolutely shocking abuse of their customers.
January 10, 2026
Unprompted review
Reply from momence.com
Hi Daniel — we’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback.
We’d like the opportunity to review this thoroughly, including the billing and contract concerns you mentioned, and work toward a fair resolution. Every custom business receives a contract to reference later on should they need it and we're keen on investigating any potential oversights here.
Please reach out to us directly at support@momence.com with your account details so a senior member of our team can look into this as soon as possible.
We take these concerns seriously and hope we can make things right.
Quick and responsive support
January 8, 2026
Unprompted review
Reply from momence.com
Thank you, Janine! We’re happy to hear our support team was quick and responsive. We appreciate you leaving a review and are always here if you need anything else.
Reply from momence.com
Thanks for sharing your experience! We’re so glad to hear our team was eager to help and made things pleasant for you. We appreciate your support.
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Great chat support for our questions.
Great support for the questions we had. Highly recommend Momence.
January 6, 2026
Unprompted review
Reply from momence.com
Thanks, Jerry! We’re happy our team was able to answer your questions and support you along the way. We really appreciate the recommendation!
Prompt and helpful
Prompt and helpful solutions to an issue I had. Good follow up. Polite, friendly and professional
January 5, 2026
Unprompted review
Reply from momence.com
Thank you for the great feedback, Janet! We’re glad the solution and follow-up met your expectations. Our team appreciates the kind words about their professionalism.
Great support on messaging
Great support on messaging, always able to fix any issues, would recommend
January 6, 2026
Unprompted review
Reply from momence.com
Thanks so much for the recommendation! We’re glad our team could help resolve your messaging questions quickly and reliably. We appreciate you choosing Momence.
I was having trouble logging onto their website
I was having trouble logging onto their website & emailed support. I received a quick response and the problem was corrected. I was impressed with the fast, polite response. They are great to deal with.
January 4, 2026
Unprompted review
Reply from momence.com
Hi Randee — thanks for sharing your experience! We’re glad our support team was able to resolve the login issue quickly and make the process smooth for you. We appreciate the kind words.
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Momence is great !
Steph was competent, timely and friendly! I solved my problem quickly and easily with their guidance!
I always have a positive experience with Momence tech support chat and have loved having this as my software for my online yoga and meditation community for the last several years!
January 3, 2026
Unprompted review
Reply from momence.com
Thank you so much, Alicia! We’re thrilled to hear Steph was able to help you quickly and that you’ve consistently had positive experiences with our chat support. It means a lot to be part of your yoga and meditation community — thanks for being with Momence for so many years 💛
Support staff lack in-depth knowledge…
Support staff lack in-depth knowledge of the product, preferring to refer one immediately to out-of-date, or even no longer available, web pages.
An escalation ability is needed.
December 29, 2025
Unprompted review
Reply from momence.com
Hi Mark,
Thank you for the candid feedback. We’re sorry to hear that our support experience fell short. You’re right that timely escalation and accurate, up-to-date documentation are essential.
We're reviewing your conversations with our agents to check that all links shared are up to date and we’re actively working to improve both agent training and our help content to ensure customers get clear, confident answers without being redirected unnecessarily. Your feedback has been shared with our support leadership team.
5 Stars to Josh, online chat Tech Support
5 Stars to Josh, onliine chat Tech Support! Answered all my questions, and offered recommendations.
December 20, 2025
Unprompted review
Reply from momence.com
Hi Tammy,
Thank you so much for the kind words! We’re thrilled to hear Josh was able to answer all your questions and provide helpful recommendations. We’ll be sure to pass your feedback along to him — it will mean a lot.
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