I am new to Momence and Bruno was a HUGE HELP! I had created a ticket that requested a call to help me get things straight and fix my issues Bruno took care of all of it. I appreciate his patience. Bu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've honestly found the whole transition from mindbody exceptional. My community said it was seamless and they're impressed and are loving the ease of the software. Your support experience is incredi... See more
Santi is precious. Very prompt and super efficient in sorting out any issues or problems you may have. I was awaiting resolution to my issues but keep getting pushed around until Santi getting... See more
Company replied
Having worked on both sides - as a wellness clinic manager and as a Pilates and yoga instructor - I can honestly say this is the most seamless and unified platform for growing a business. It’s intuiti... See more
Company replied
Company details
Written by the company
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Contact info
United States
- support@momence.com
- momence.com
4.1
Great
404 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Support staff lack in-depth knowledge…
Support staff lack in-depth knowledge of the product, preferring to refer one immediately to out-of-date, or even no longer available, web pages.
An escalation ability is needed.
December 29, 2025
Unprompted review
Reply from momence.com
Hi Mark,
Thank you for the candid feedback. We’re sorry to hear that our support experience fell short. You’re right that timely escalation and accurate, up-to-date documentation are essential.
We're reviewing your conversations with our agents to check that all links shared are up to date and we’re actively working to improve both agent training and our help content to ensure customers get clear, confident answers without being redirected unnecessarily. Your feedback has been shared with our support leadership team.
Advertisement
5 Stars to Josh, online chat Tech Support
5 Stars to Josh, onliine chat Tech Support! Answered all my questions, and offered recommendations.
December 20, 2025
Unprompted review
Reply from momence.com
Hi Tammy,
Thank you so much for the kind words! We’re thrilled to hear Josh was able to answer all your questions and provide helpful recommendations. We’ll be sure to pass your feedback along to him — it will mean a lot.
I was promised a turn around in my business
I was promised a turn around in my business by trying out momence as a last ditch attempt before I close my business in March next year. I was promised the absolute world, in the zoom call I stupidly gave me card details without asking if the zoom was recorded and bleeped out on the details. Then I was on a support call with Harry regarding migration I provided my log in credentials for my current system for the migration, we had another zoom call and within it the details were put and visible, there were two other members in that call. Within 2 hours access had been requested from someone else to my current system. By 10pm the same night a new profile had been created and the money in the account transfered luckily Fresha was able to freeze it. As a business in a critical financial situation you can imagine how much stress that created. I immediately contacted the team and asked for their data protection policies for a crime report to police in the fraud team. I was told my migration was still going ahead regardless and I again Requested for the policies... not one person has responded appropriately to my requests and tell me "you've signed a contract so must continue with migration" Yet cannot tell me how they will protect my data or even if theyve deleted it. I have now requested for a 5th time this information and will need to escalate this company to all the appropriate governing bodies. Im currently on the support chat now and of course since the mention of fraud team ajd crime report theyve now blanked me.
December 19, 2025
Unprompted review
Reply from momence.com
Hi Hannah,
We’re very concerned to read this and are truly sorry for the distress you’ve experienced. The situation you’ve described — particularly around data handling, security, and the lack of response to your requests — is taken extremely seriously. We want to ensure your data is protected and that your questions about our data protection policies are addressed promptly and clearly. Please contact us directly at support@momence.com so this can be reviewed by senior leadership as a priority.
Rome helped me and he followed up and checked all the details - he didn't miss anything and helped me solve my problem and was genuinely invested in helping me - and I am very grateful
He was awesome in his assistance and helped me solve all my issues quickly and fully
December 18, 2025
Unprompted review
Reply from momence.com
Hi there,
Thank you for taking the time to share this. We’re so glad to hear Rome provided thorough, attentive support and followed through on every detail. We’ll be sure to share your appreciation with him — feedback like this means a lot to our team.
I’ve had a really positive experience…
I’ve had a really positive experience with Momence chat support. So far, every question I’ve had has been answered clearly and accurately, without long wait times. It’s been reassuring to get quick, helpful responses when I need them.
December 13, 2025
Unprompted review
Reply from momence.com
Hi Ann,
Thank you for sharing your experience! It’s great to hear that our chat support has been clear, accurate, and timely. We know how important quick answers are, and we’re happy to be there when you need us.
Advertisement
Excellent Guidance from Raffy
Raffy is very informative and provides details in a way that’s easy to understand. :)
December 12, 2025
Unprompted review
Reply from momence.com
Hi Mc Kenzie,
Thanks for the lovely review! We’re thrilled to hear Raffy was able to explain everything clearly and helpfully. We’ll be sure to pass along your kind words to him. 🙂
Relentless messages on my answerphone…
Relentless messages on my answerphone from a "Barney Chambers" with clearly a pre-recorded AI type message (it's word for word the same each time) and starts with "I'm sorry I missed your call", which is interesting as I've never once made contact with this company.
Cold calling and leaving recurrent automated messages is really not a good look. If I need a company's services, I'll ask. Resorting to the methods Momence appears to use is irritating, lacks imagination and frankly is a huge turn off.
Sort it please.
December 10, 2025
Unprompted review
Reply from momence.com
Hi Robin,
Thank you for bringing this to our attention—we’re very sorry for the frustration caused. This is not the experience we want anyone to have, especially if you haven’t reached out to us directly.
We take feedback like this seriously and will review what happened so it can be addressed appropriately. If you’re open to it, please contact us at support@momence.com so we can look into this and ensure the messages stop.
Love Momence
Love Momence! Fast, easy to use, makes running a studio a breeze.
December 10, 2025
Unprompted review
Reply from momence.com
Hi Bridgid,
Thanks so much for the love! We’re thrilled to hear Momence is making running your studio easier. Fast, simple, and reliable is exactly what we strive for—thanks for being part of the Momence community! 💙
The software saves me so much time.
I am so happy with Momence. The software saves me so much time. My admin is mostly on autopilot now which gives me more time to develop and deliver classes. The customer support team is also always really professional, quick and helpful.
December 9, 2025
Unprompted review
Reply from momence.com
Hi Roxanna, thank you so much for sharing this! We love hearing that Momence has helped you streamline admin so you can focus more on creating and delivering classes—that’s exactly what we aim for. We’ll pass your kind words along to the support team as well. We’re here whenever you need us!
Advertisement
Reply from momence.com
Thanks so much, Nathaniel! We're happy to hear you received helpful and courteous support. Please reach out any time—we’re always glad to help.
the virtual chat option quickly…
the virtual chat option quickly answered my questions
December 3, 2025
Unprompted review
Reply from momence.com
Thanks for your review! We’re glad the live chat feature helped you get answers quickly. If you ever need anything more, our team is just a message away!
Cyra was absolutely amazing
Cyra was absolutely amazing! I am very happy I was able to work with her.
November 27, 2025
Unprompted review
Reply from momence.com
Hi Micaela, thank you for the wonderful feedback! We're so pleased to hear that working with Cyra made your experience great. We'll be sure to share your message with her. We appreciate you choosing Momence!
24 hour customer service
Fast customer service. Love having 24 hour chat available for questions about my momence account. Appreciate the ongoing support and guidance to understand the point of sale and scheduling. Very happy i made the change two years ago with Momence
November 18, 2025
Unprompted review
Reply from momence.com
Thank you so much for your feedback! We will continue to do our best in meeting and exceeding your support expectations.
Advertisement
I spoke with Jake over chat and he…
I spoke with Jake over chat and he answered my questions about memberships very promptly and he was kind.
November 15, 2025
Unprompted review
Reply from momence.com
Hi Michelle, we are delighted your experience with support met expectations. We will be sure to pass along your feedback to Jake!
They are helpful
November 10, 2025
Unprompted review
Reply from momence.com
Hi Sehrish, thank you sincerely for your positive feedback.
Momence customer service is the best!
November 9, 2025
Unprompted review
Reply from momence.com
Thank you Maria, we are glad to see your satisfaction with the Support team. We will be sure to pass on your generous feedback!
Not user friendly -- seems messy
Not user friendly -- seems messy. Cant see my records in an orderly fashion. Regarding Yoga Studios -- I attend 3 studios but only 2 show up when I try to login. Trying to see past classes and purchases is messy and not as simple as Mindbody. Why on earth would anyone switch over to this site????
November 6, 2025
Unprompted review
Reply from momence.com
Hi Yogi,
Thank you for your frank and honest feedback.
We would appreciate the opportunity to improve your Momence experience.
If possible could you please reach out to support@momence.com so we can assist?
Advertisement
Great experience
I joined Momence (or Ribbon as it was then called) five years ago. I've seen their offering expand to include more and more services to support their clients. Their customer support has always been really efficient, fast, friendly. I really recommend them.
November 3, 2025
Unprompted review
Reply from momence.com
Hi Véronique,
Thank you so much for being with us since the Ribbon days! We’re thrilled to hear you’ve seen our platform grow and that our support team continues to make things easier for you. We truly appreciate your recommendation and your continued trust in us. 💛
Josh takes time to explain things…
Josh takes time to explain things clearly with a friendly demeanor. I always appreciate his assistance!
November 1, 2025
Unprompted review
Reply from momence.com
Hi Letitia,
We’re so glad to hear Josh was able to help clearly and kindly — that’s exactly what we aim for. We’ll be sure to share your kind words with him. Thanks for taking the time to leave such a thoughtful review!
I have extensive background on Digital…
I have extensive background on Digital Products and have tried all the major systems available. Momence is by far the best and better looking in the Marketing. I am just starting my journey with this product but so far I am well impressed.
October 31, 2025
Unprompted review
Reply from momence.com
Hi Deborah,
We’re delighted to hear that you’re impressed with Momence so far, especially coming from someone with such deep experience in digital products. Thank you for choosing us and for sharing such encouraging feedback — we can’t wait to keep supporting you as you continue your journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.