We ended up having an issue with our dry pad within the warranty time. I reached out and immediately they sent a new pad. When it arrived damaged due to carrier error, they sent a third! Perfect custo... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
i had never heard of the drying board until this Christmas when i received it as a gift. It is wonderful and is an asset in the kitchen! i have it next to the sink, and it is especially great for cr... See more
Company replied
**UPDATE: What phenomenal customer service! One defective product shouldn't impinge a company's reputation. My negative TrustPilot review was followed the next day by an email from Suzana T, reachin... See more
Company replied
Wonderful product, fast shipping and a willingness to fix problems. The item arrived damaged and a new one was shipped immediately.
Company replied
Company details
- #58 of 86 best companies in Home Goods Store
Written by the company
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
Contact info
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, United States
- (305) 998-2988
- info@momo-lifestyle.com
- momo-lifestyle.com
4.1
Great
190 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ended up having an issue with our…
We ended up having an issue with our dry pad within the warranty time. I reached out and immediately they sent a new pad. When it arrived damaged due to carrier error, they sent a third! Perfect customer service!
April 6, 2026
Unprompted review
Reply from Momo Lifestyle
Hey Jessica!
Thank you so much for sharing this!
We are absolutely thrilled to have you as a customer, and it truly made our day to read your kind feedback.
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Mo Mo lifestyle has excellent customer service
Mo Mo lifestyle has excellent customer service. I have been dealing. with them. For some time. They are very quick to respond and stand behind their products.
I love the MoMo glow lights. They’re perfect for my closet.
March 1, 2026
Unprompted review
Reply from Momo Lifestyle
Hey Gerilin!
Thank you so much for leaving this review! It was a pleasure serving you. I’m happy to hear that you love our Momo Glows and that they’re making your daily routine more practical.
Best regards from the Momo Lifestyle Team
Never received the item
Never received the item, but was charged anyway. Sent an email on March 5. 2026 asking Momo to look into the missing product. All I received was an automated response saying their employees were on Christmas break and would return January 7th.
February 22, 2026
Reply from Momo Lifestyle
Hi William,
Please accept my sincerest apologies for the delay! I just discovered your messages in our spam folder and have reached out to you directly via email to make this right immediately.
We value your business and look forward to turning this experience around for you!
Best regards!
Feet for mat too tall
Love the stone mat itself but not loving the feet for it. They sit up too high allowing water splash from the sink to get under the stone. Since it’s just cheap plastic perhaps give a set of shorter feet so people can choose which suits them.
February 18, 2026
Reply from Momo Lifestyle
Hello B.!
So glad to hear you’re loving your Drypad! It really is a total upgrade for the kitchen, right?
Regarding the nylon feet: their height is actually a very intentional design choice. We engineered them this way to ensure maximum airflow, which allows the stone to "breathe". This prevents mold or slime from forming underneath and actually helps your dishes dry even faster.
We’re here if you have any other questions or need further assistance. It’s great to have you in the Momo family! 🧡
TERIBBLE PRODUCT AND WORSE CUSTOMER…
TERIBBLE PRODUCT AND WORSE CUSTOMER SERVICE. Definitely not worth the money. Do not recommend.
January 30, 2026
Unprompted review
Reply from Momo Lifestyle
Hi Britany!
I'm so sorry you feel this way. Just wanted to let you know that we're still working hard to find an alternative solution for you.
Could you please check your inbox? I sent you an email this morning. Let’s get this sorted.
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Wonderful product
Wonderful product, fast shipping and a willingness to fix problems. The item arrived damaged and a new one was shipped immediately.
January 9, 2026
Reply from Momo Lifestyle
Hi Jamie! Thanks so much for the kind words!
I am thrilled to hear that you’re happy with our service and that the replacement reached you so quickly. We are glad you're enjoying the product, it really is a total game-changer :)
Product Damage / No Customer Contact
Had received the product damaged, and tried contacting both via email with images and phone number. No contact or any communication. Their automated message had stated they were on company break and return by January 7th; as of calling on January 16th, it still leads to no response. Have not been able to return or receive refund on the damaged product.
_______
Update: I was able to have it settled as support contacted me after and resolved my issue! The product came intact and were kind to send a gift as well :)
January 15, 2026
Reply from Momo Lifestyle
Hi there, Kaitlyn!
So sorry for this delay! It turns out your emails were filtered into our spam folder, so I unfortunately didn't see them until now. Regarding the calls, they likely came through outside of our business hours, just a series of unlucky timing on our end.
I’ve just replied to your email so we can get this sorted out immediately. Please let me know there how you'd prefer to proceed. Again, I’m truly sorry for the trouble; your satisfaction is our top priority!
i had never heard of the drying board…
i had never heard of the drying board until this Christmas when i received it as a gift. It is wonderful and is an asset in the kitchen! i have it next to the sink, and it is especially great for crystal glasses, which don't go in the dishwasher. the drying board sucks up the water so no spots!
December 29, 2025
Reply from Momo Lifestyle
I’m so glad you’re loving the DryPad, Karen!
It truly is a lifesaver in the kitchen, right?
Thank you so much for the review, and welcome to Momo Lifestyle!
Awesome product
Awesome product. Had a problem with one of them warping but they quickly replaced it with a new one. Love their products for keeping a dry floor.
November 18, 2025
Reply from Momo Lifestyle
Hi David!
Thanks so much for the review!
We are happy to know you love the products and to have you as a customer!!
See you again soon! 👋
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Products scratch glass despite statements to the contrary
Multiple references to coasters being non scratch and expressly including glass in that statement on their website. These do scratch glass. The customer services person felt if helpful to explain what the Mohn scale is. I know what the Mohn scale is. I also know that a clear statement that the coasters will not scratch means they should not scratch glass. Tumbleweed since I emailed them back. I will be pursuing.
Summary: do not trust their website statement and if you have a glass coffee table (not unusual) then they will be scratched by these coasters. Assume the same for placemats, etc
November 5, 2025
Unprompted review
Reply from Momo Lifestyle
Hi Justin,
Thank you for taking the time to share your review. We’re sorry to hear about your disappointment, as we always want Momo customers to have a positive experience.
For clarity, our website states that our coasters are made from natural materials that are softer than glass and therefore gentle under normal household use. This refers specifically to the material’s composition. As our customer service team explained, fine dust or mineral particles present in any home can create superficial marks on glass in rare cases, regardless of the item placed on it — which understandably can lead to confusion.
Following our conversation, we issued a full voluntary refund for your order inside Amazon and also offered a complimentary higher-value item, however we respect your desire not to receive any further products from Momo as stated. And, our UK team remains available should you wish to discuss anything further.
Thank you again for sharing your perspective.
Momo Lifestyle Customer Care Leader
Great experience
I had to modify my order and the person on the other end made the process super easy. The mats are outstanding. Great experience.
October 21, 2025
Reply from Momo Lifestyle
Hey Eric!
I'm thrilled to hear about your experience with Momo! Knowing you're happy with our product truly inspires us. Thank you for the positive review! 😊
Superb customer service
Superb customer service. The product was damaged in shipping and they sent one out immediately. The product is excellent as well.
October 9, 2025
Reply from Momo Lifestyle
That's awesome to hear, David! Your review made our day. We're so glad we could get that sorted out quickly and that you're enjoying your product!
Awesome product and customer service.
While the bathmat arrived broken, it was replaced very quickly. I'm thrilled with the mat and will no longer have fuzzy, bacteria infested bath mats. Great product and even greater service.
October 18, 2025
Reply from Momo Lifestyle
We are absolutely thrilled you love the awesome product and our customer service!
Thanks for the fantastic feedback, Karla!
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Love the product and the customer…
Love the product and the customer service! No more shower mats/towels!
September 30, 2025
Reply from Momo Lifestyle
That's fantastic to hear! 😊 So glad you're loving the product and the service. Thanks for choosing Momo!
Love the product!
September 18, 2025
Reply from Momo Lifestyle
That's great! We're thrilled to hear you're loving the product, Karen!
Thanks so much for being a Momo's customer!
UPDATED: It absorbs water very well
**UPDATE: What phenomenal customer service! One defective product shouldn't impinge a company's reputation. My negative TrustPilot review was followed the next day by an email from Suzana T, reaching out to see how Momo could make it right. After providing a photo or two of my warped mat, I received a replacement in the darker color within 2 weeks!!!
Original Review:
It absorbs water very well. That said, the color of the mat online was much darker than what arrived. Lighter colors show dirt more, so I wouldn't have ordered something off-white for the floor. The most serious complaint is that it warped after a month. It is currently lodged against the side of the tub to prevent it spinning like a top. For something designed to make the bathroom safer, the safety device shouldn't carry its own danger.
August 7, 2025
Reply from Momo Lifestyle
Thanks for your review, Ralph! I've sent you an email so we can chat about finding the best solution for you. Hopefully, we can change your mind about the product!
The blender 7890000390064 I purchased…
MoMolifestyle made it right. Fast and satisfactory-they emailed me the instructions in video! And gave me a complete refund. I am a happy camper and they are an excellent company to work with.
August 10, 2025
Reply from Momo Lifestyle
Hello Gerilyn!
So glad we were able to connect on the phone and through email to sort everything out! I hope the solution works for you and you're happy with it. Thanks for your patience!
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The stone mats I ordered came on time…
The stone mats I ordered came on time as promised and are exactly as advertised.
July 27, 2025
Reply from Momo Lifestyle
Hey Gary!
Thanks so much for the review! I'm so glad to hear you had a good experience and are happy with the stone mats. Hope you enjoy them!
Dishrack Stone is very well designed.
July 20, 2025
Reply from Momo Lifestyle
Hello David! I'm so glad you really liked the Dishrack Stone! Thank's for letting us know and welcome to Momo's family!
The Stone mat arrived quickly.
July 20, 2025
Reply from Momo Lifestyle
Hy Linda! I'm thrilled to hear your Stone Mat arrived quickly! We appreciate you taking the time to share your positive experience.
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