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Bouygues Telecom Reviews 224

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TrustScore 1.5 out of 5

1.3

Telecommunications Service Provider
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Company details

  1. Telecommunications Service Provider
  2. Internet Provider
  3. Internet Service Provider
  4. Phone and Internet Service

Information provided by various external sources

Bouygues Telecom is a French mobile phone, Internet service provider and IPTV company, part of the Bouygues group.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

224 reviews

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Rated 1 out of 5 stars

Terrible Service — Charged After Cancellation, Ignored on App

We cancelled our subscription back in December and returned the box within 10 days, exactly as instructed. Despite this, we are still being charged, and now our account is blocked. Staff in-store were unhelpful and online advisors didn’t properly cancel our subscription as requested.

They even forced us to download their app to get “support” — but after opening a chat, they simply stopped responding. Completely unacceptable.

We will not pay for your employees' mistakes. If this isn’t resolved immediately, we’ll take legal action. Avoid this company at all costs.

April 23, 2025
Unprompted review
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Rated 1 out of 5 stars

🌚 Careful 🤬 Unforgettable & Regretable…

🌚 Careful 🤬 Unforgettable & Regretable Experience with Engagement team in New Contract , Never Never again 👎. Promised Change of forfait Promised by one team but refused by another. Spent hours with customer services only to be told NON! . NO TRUST NOR CONFIDENCE . Terms of engagement not respected . BE WARNED🤥

October 31, 2024
Unprompted review
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