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monateo Reviews 363

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TrustScore 4.5 out of 5

4.7

Jewelry Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning design, high quality, and excellent value for money, often noting that items match online photos perfectly. Many appreciate the comfortable fit and durability of the jewelry, with several planning future purchases. The delivery service is frequently highlighted as quick and efficient, with smooth shipping experiences. However, some customers also noted occasional issues with shipping speed, particularly for international orders, and a few experienced products breaking or not fully matching the online images. There were also isolated mentions of sizing running smaller than expected and difficulties with customer service regarding refunds for defective items.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting its quality, design, and aesthetic... See more

Quality

Reviewers express high satisfaction with the quality of the products. Many customers praise the jewelry for... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

User experience

Reviewers highlight positive aspects of user experience. Customers praise the high quality and nicely... See more

Value for money

Users describe positive interactions with value for money. Many customers praise the great quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely beautiful ring that was bought for me as a gift. I was looking at the rings and bracelets for a long time as I think they are absolutely stunning, well made and fit beautifully. I can’t wa... See more

Rated 5 out of 5 stars

I ordered two rings and one bracelet from Montaneo, and I’m very happy with my purchase. The jewelry looks great, feels high quality, and matches the photos perfectly. The ordering process was smooth... See more

Rated 5 out of 5 stars

I’m normally apprehensive buying jewellery online, but the photos and the way it was all laid out on the website gave me a lot of confidence that I’d be happy. The delivery time was fast, and I’m supe... See more

Rated 5 out of 5 stars

Great products and customer support. Beautifully designed jewelry for men that hopefully wont tarnish, that look and feel high quality! I also loved their return policy. Takes up to a week to receive... See more

Company details

  1. Jewelry Store

Written by the company

Premium Jewlery. Based in Paris.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

363 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

No Response for Months – Despite Multiple Messages and "Lifetime Warranty"

I’ve contacted Monateo multiple times over more than a month, and I’ve still received no reply whatsoever.
June 28, 2025: I reported that a bracelet from Order #6183 was losing its color after only a short time. I included photos and all order details.
July 15, 2025: I followed up, asking if anyone had seen my message. Still no response.
July 27, 2025: I sent a new email regarding another bracelet (Order #9794), which broke at the clasp the day after I started wearing it. I mentioned that I never got a response to my first issue.
July 31, 2025: Still no reply. I even tried using their website contact form.
Their products are advertised with a “lifetime warranty” and high durability, but when something goes wrong, they completely disappear.
I genuinely liked the design, but the lack of customer service is unacceptable. If you’re unlucky and receive a defective product, you’ll likely be ignored — just like I was.
Buy at your own risk.

September 10, 2025
Unprompted review
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Reply from monateo

Hi Gustav,

Thank you for taking the time to share your experience.

We’re truly sorry for the frustration this situation has caused you especially since you felt that your messages went unanswered.

After carefully checking, the only message we received was the one sent via our website contact form on July 31st, to which we replied on August 1st. If your earlier emails didn’t reach us, that’s clearly not the experience we want for our customers, and we sincerely apologize.

Regarding your bracelets, we absolutely stand by our lifetime warranty and want to resolve this for you. In order to determine the best solution, we kindly ask for photos of the issues you mentioned. This allows our workshop to assess whether the jewelry can be repaired (which we’ll do at no cost to you) or if it’s a production defect, in which case we’ll replace the items entirely.

We’re committed to making this right and are awaiting your reply so we can move forward quickly. Please know that your satisfaction matters to us, and we’ll do everything we can to restore your trust.

Best regards,
Team MONATEO

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Rated 5 out of 5 stars

Monateo review

I am very satisfied with the webshop, it was easy to use and transparent. The order arrived within a week, the product is in excellent condition

August 14, 2025
Unprompted review

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