monateo Reviews 

460
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the stunning jewelry designs, noting that the products look just like the photos online and feel high quality. People also mention that the delivery is impressively fast and the wonderful packaging feels special and well cared for. However, some customers also noted that the jewelry sizing can run a bit small or tight, and a few experienced longer delivery times or customs delays. Some reviewers were not happy with the return process, mentioning difficulties with shipping items back or realizing the products ship directly from China.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with solid designs and... See more

Quality

Clients share positive opinions on quality, noting that the jewellery looks amazing, matches the online... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast international... See more

Order

People report positive experiences with order, highlighting fast international delivery and smooth purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had such a great experience with Monateo Paris! My order arrived super quickly and the packaging was absolutely lovely — you can tell they put care into every detail. The products themselves ar... See more

Rated 5 out of 5 stars

Absolutely beautiful ring that was bought for me as a gift. I was looking at the rings and bracelets for a long time as I think they are absolutely stunning, well made and fit beautifully. I can’t wa... See more

Rated 5 out of 5 stars

I ordered two rings and one bracelet from Montaneo, and I’m very happy with my purchase. The jewelry looks great, feels high quality, and matches the photos perfectly. The ordering process was smooth... See more

Rated 5 out of 5 stars

I’m normally apprehensive buying jewellery online, but the photos and the way it was all laid out on the website gave me a lot of confidence that I’d be happy. The delivery time was fast, and I’m supe... See more


Company details

  1. Jewelry Store

Written by the company

Premium Jewlery. Based in Paris.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(460)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Creative designs

The designs are very creative and different from what’s out there. The shopping and shipping experience was easy. The ring looks exactly like the pictures, and the packaging is also very nice!

December 9, 2025
Unprompted review
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Rated 5 out of 5 stars

I had such a great experience with…

I had such a great experience with Monateo Paris! My order arrived super quickly and the packaging was absolutely lovely — you can tell they put care into every detail. The products themselves are so cute, even better than expected!

On top of that, their Black Friday promo was amazing and let me get a fantastic deal. Overall, I’m really happy with my purchase and will definitely order again!

Highly recommend ✨

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy. My bracelet snapped within a few uses, and getting a refund took weeks and was denied several times. The bracelet was not worth the price at all, and they have refused to commit to a refund. Abysmal service and bad quality product.

December 2, 2025
Unprompted review
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Reply from monateo

Hi Chai,

We’re truly sorry to hear about your disappointing experience, and we completely understand how frustrating it must have been to see your bracelet break after only a few uses. Your gift had sentimental value, and we regret that it didn’t meet your expectations.

After reviewing your case, we’d like to clarify the steps taken to support you with complete transparency:

- From your first message, our team immediately offered a free replacement to resolve the issue quickly.

- When you requested a refund instead, we explained that returns are normally required, even for faulty items, so that our quality team can investigate and improve.

- Despite the bracelet no longer being in your possession, we made a full exception and approved a refund without a return, to ensure you were taken care of.

- Your refund of €41.10 was processed on November 30, and proof of the transaction was provided so you could share it with your bank if needed.

We are genuinely sorry if the process felt complicated, that was never our intention. Our team remained committed throughout to finding the fairest solution for you, even beyond our standard policy.

If the refund still doesn’t appear on your account, please reach out to us directly. We will gladly assist in contacting your bank or providing any additional documentation needed.

Thank you again for your patience, and we sincerely apologize for the inconvenience caused.

The Monateo Paris Team

Rated 5 out of 5 stars

I saw them online in the video and…

I saw them online in the video and really like the design and combination of jewellery mix that models wore. Went to website and liked many of their pieces and used the great deal - buy 2 get 2 for free.

They are very good quality and I’m happy with what I got, would say definitely worth the money and with a deal it’s a win win!

November 28, 2025
Unprompted review
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Rated 4 out of 5 stars

Nice quality

Nice quality, probably producing one smaller size than S would be good, besides that it’s great.

November 26, 2025
Unprompted review
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