Monday Swimwear Reviews 

435
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, gorgeous colors, and the comfortable, flattering fit of the swimwear designed for various body types. Consumers also appreciate the remarkable customer service, noting that staff members are exceptionally responsive, kind, and helpful when promptly resolving any order issues. However, some customers also noted problems with sizing and fit, mentioning that certain tops were too small and the size guides were incorrect. A few other people also felt that the return process and shipping policies were complicated or expensive for international orders. People buying from abroad found it difficult to arrange returns smoothly.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning and high-quality designs that feel... See more

Quality

Reviewers highlight positive aspects of quality, noting that the swimwear pieces are exceptionally well-made,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful... See more

Order

Consumers find experiences with the order process to be mixed, reflecting a wide range of differing opinions.... See more

Return policy

Customers had ambiguous experiences with return policy. While some reviewers report that returns and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OUTSTANDING customer service. I inadvertently ordered the wrong size. I sent an email. They responded promptly, within 3 hours . FIXED my problem by cancelling with no fuss AND refunding immediatel... See more

Company replied

Rated 5 out of 5 stars

5 bikinis from Monday and counting! Love! I also have multiple sarongs and some accessories. Monday know how to create a flattering fit for women, that makes you feel both comfortable, supported (when... See more

Rated 5 out of 5 stars

Best swimwear ever and their customer service is even better. I ordered a bunch of items during sale. While I loved them all, some did not fit my body type. I reached out to their customer service an... See more

Rated 5 out of 5 stars

I ordered a few bikinis from Monday Swimwear and the customer service was incredible! I needed to return from the UK and, with new tax rules, it would have cost me almost double the amount of... See more


Company details

  1. Swimwear Store
  2. Activewear Store
  3. Clothing Store
  4. Lingerie Store
  5. Underwear Store
  6. Women's Clothing Store

Written by the company

Natasha Oakley and Devin Brugman's line of women's swimwear, known for its iconic feminine designs, immaculate fit, soft-to-touch feel and enduring quality. Styles designed with real women in mind, our suits fit cup sizes AA-G and sizes 00-16.


Contact info

4.2

Great

TrustScore 4 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(435)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service and gorgeous swims!

Exceptional customer service! Kind responses, with genuine care, swift solving of technical issues while keeping my card safe. They are the BEST!
And the swim is my absolute favorite- I have been a loyal customer for over 10 years and these swims are by far the best I ever had- the colors, the quality, the fit… I love them!

May 7, 2026
Unprompted review
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Reply from Monday Swimwear

Hi Dolores,

Thank you so much for this incredible review, and for 10 years of loyalty! We're so glad our team's care and quick problem solving came through, and hearing that these are the best swimsuits you've ever had truly means everything to us.

Thank you for your kind words and for being such a cherished part of the Monday family! xx

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Rated 5 out of 5 stars

3 orders and I liked them

I’ve already made 3 orders with Monday Swimwear and every time I was surprised by quality. Also I love that I can buy the whole capsule for an entire look. They have many colors and textures and that’s really nice. Delivery is quite fast I’d say.

May 2, 2026
Unprompted review
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Reply from Monday Swimwear

Hi Mischa,

Thank you so much for sharing this! We're so glad the quality has continued to impress across all three orders, and that you're loving being able to build a full look with the capsule collections.

Thank you for your continued support, we can't wait for your next order! xx

Rated 1 out of 5 stars

Terrible customer service for European…

Terrible customer service for European based customers. Do not order.

April 30, 2026
Unprompted review
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Reply from Monday Swimwear

Hi Lara,

Thank you for taking the time to share this. We're sorry to hear the experience left you with this impression, and we do want you to know your feedback about our process for European customers has been heard and shared with our team.

If there's anything still outstanding on your end, please don't hesitate to reach back out to us directly.

Rated 1 out of 5 stars

Paid 29 dollars extra for shipping for…

Paid 29 dollars extra for shipping for 1 business day overnight shipping, only to be lied to multiple times by this company and not receiving it on time.

April 15, 2026
Unprompted review
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Reply from Monday Swimwear

Hi Mahnoor,

Thank you for sharing this. We hear how frustrating it is to pay for expedited shipping and have it not arrive as expected.

We're glad this was resolved with a refund on the shipping fee, and we appreciate you giving our team the chance to make it right. If anything else comes up, please don't hesitate to reach out.

Rated 1 out of 5 stars

After waiting 15 days for my package to…

After waiting 15 days for my package to arrive it was delivered to the wrong address, I have no way of getting it back. Instead of Monday swim trying to help me they sent me a link to the routing insurance to file a claim (the insurance I had to pay for). I can not file a claim yet for 4 more days, so who knows if and when I will receive my ($500) package. I asked them to call FedEx to file a claim to let them know the package was delivered to the wrong address and they refuse. Fed ex will not allow me to file a claim, it has to be the company who shipped. Terrible customer service!!!!!

April 11, 2026
Unprompted review
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Reply from Monday Swimwear

Hi Lauren,
Thank you for sharing this. We hear how stressful it is to wait on a package this significant, only to have it delivered to the wrong address with limited options in the moment to resolve it quickly.

We're glad this was ultimately resolved with a replacement, and we appreciate you working with our team to get it sorted. If anything else comes up, please don't hesitate to reach out.

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Rated 5 out of 5 stars

I have been so happy with the customer…

I have been so happy with the customer service, ease of returns and exchange and overall communication around orders. I will continue shopping her and referring people to Monday!

April 9, 2026
Unprompted review
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Reply from Monday Swimwear

Hi EH,

Thank you so much for this lovely review! We're so glad the returns and exchanges have felt easy, and that communication along the way has added to a smooth experience overall.

Thank you for your continued support and for referring others to Monday, we truly appreciate you! xx

Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience. My package arrived with an item missing and within the same day, Monday had responded to my initial email and resolved the issue. I’m so grateful and will be shopping again!

April 2, 2026
Unprompted review
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Reply from Monday Swimwear

Hi Mojdeh,

Thank you so much for sharing this! We're so glad our team could turn the missing item around so quickly, same day is exactly the kind of response we aim for.

Thank you for your grace through the mix up, and we can't wait for your next order! xx

Rated 1 out of 5 stars

I wore the bathing suit one time and…

I wore the bathing suit one time and the bra wire is completely poking out

March 26, 2026
Unprompted review
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Reply from Monday Swimwear

Hi Tory,

Thank you for sharing this, and we're sorry to hear the underwire came through after just one wear, that's not the experience we want you to have with your suit.

We'd love the chance to take a closer look at this for you. If you're able to reach out to our team directly with a photo and your order details, we'll go from there.

Rated 5 out of 5 stars

I am a swimsuit fanatic

I am a swimsuit fanatic. I think I have 38? I only shop a few brands and Monday Swimwear is at the top. The quality, sizing, styles, fabrics?? Amazing. I will always buy from them. Customer service is good too! And that's HUGE! Thanks Monday!!

February 1, 2026
Unprompted review
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Reply from Monday Swimwear

Hi Karla,

Thank you so much for this incredible review! With a collection of 38 swimsuits, having Monday at the top of your list truly means the world to us. We're so glad the quality, sizing, styles, and fabrics are hitting the mark, and that the service backs it all up too.

Thank you for your loyalty, we're so grateful to be part of your collection! xx

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Rated 1 out of 5 stars

REALLY DISAPPOINTING EXPERIENCE

We purchased a swimsuit which developed permanent pink/red marks after a single normal swim in a pool. The suit was then washed exactly according to the brand’s own care instructions, but the marks remained.

Customer service repeatedly suggested chlorine was responsible and relied on general care warnings about being “cautious,” despite swimming in a pool being the normal and intended use of swimwear. They ultimately refused a refund or replacement, stating they were not liable because the discoloration came from an “external substance.”

At this price point, a swimsuit should reasonably withstand ordinary pool use. Care guidance is understandable for long-term wear, but a garment permanently staining after one use does not meet reasonable durability expectations.

The refusal to stand behind the product was the most disappointing part.

I would have preferred a fair resolution, but unfortunately this had to be escalated.

January 30, 2026
Unprompted review
Monday Swimwear logo

Reply from Monday Swimwear

Hi Edward,

Thank you for taking the time to share this. We understand this was a disappointing experience, and we appreciate you giving our team the opportunity to look into it at the time.

Rated 5 out of 5 stars

Love my items

Love my items. FAST international shipping to Canada and high end quality

February 1, 2026
Unprompted review
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Reply from Monday Swimwear

Hi Rachel,

Thank you so much for this lovely review! We're so glad the international shipping to Canada was quick, and that the quality lived up to expectations too.

Thank you for your kind words, we truly appreciate you! xx

Rated 1 out of 5 stars

Terrible customer service

Order was delivered way outside of specified window. Refused to waive return fee, and very rude customer service. Will not be using again.

February 2, 2026
Unprompted review
Monday Swimwear logo

Reply from Monday Swimwear

Hi Isabel,

Thank you for taking the time to share this. We hear the frustration around the delivery timing as well as your experience with our team, and we appreciate you letting us know.

Rated 5 out of 5 stars

wrong address

Accidentally ordered to the wrong address and they immediately cancelled for me! Great service and problem solve

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

I love this company

I love this company. Not only are their products great and cute. Their customer service is awesome, with a quick response time and the issue was fixed.

January 22, 2026
Unprompted review
Rated 2 out of 5 stars

I bought a suit from them

I bought a suit from them. I’m a size 12 and bought their voluptuous style. It was unflattering. I emailed them about returning it a couple days later. They allowed a return, but I didn’t realize it was only for a store credit. There website says otherwise, but I guess because I used a promotion it’s only a gift card. Really tired of the anti customer loop holes for a company that already expensive to take advantage of us.

January 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing Customer Service

One of the best customer services I have seen! My package was stolen from the delivery company my building uses, and although it was not Monday's fault at all, they were incredibly understanding and kind. They sent me a replacement, no questions asked.

This was my first time ordering from Monday Swimwear, but after this experience, I can confidently say I’m now a loyal customer. Thank you for your professionalism, appreciation, and commitment to excellence.

As a business owner myself, I genuinely admire this level of customer care and aspire to uphold the same standard. Wishing you and the team continued success.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love Monday Swimwear

I absolutely love Monday Swimwear. The quality of their pieces is unlike any other swimwear brand — I’ve had some of their bikinis for over five years and they still look brand new. Recently, I had an issue with a piece I purchased, and their customer care team was incredible. It was honestly the fastest and kindest response I’ve ever received from a brand.

December 15, 2025
Unprompted review

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