OUTSTANDING customer service. I inadvertently ordered the wrong size. I sent an email. They responded promptly, within 3 hours . FIXED my problem by cancelling with no fuss AND refunding immediatel... See more
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Natasha Oakley and Devin Brugman's line of women's swimwear, known for its iconic feminine designs, immaculate fit, soft-to-touch feel and enduring quality. Styles designed with real women in mind, our suits fit cup sizes AA-G and sizes 00-16.
United States
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Replied to 54% of negative reviews
Typically takes over 1 month to reply
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customer service is AWFUL. they sent me the wrong bottoms (sent a top instead) and then it was too late to get the bottom as it was sold out. they didn't offer any discount or rush shipping codes. this isn't my first time having problems with their customer service. they make so much money and can't even provide a code when the mistake was on them? SO BAD.
Really disappointed with the exchange policy as an AU customer. Simply want to exchange for a different size but they don’t offer exchanges or honour the price you paid. I was referred by a friend so got 20% off thought they would at least honour that but customer service were really uninterested and unhelpful. To get a different size I would have to refund the item and get back $68 after fees to then buy the other size and pay $122 with new shipping etc. Crazy to just get the same item in a different size. Super disappointed as I love the pieces but wouldn’t order again.
I never received my order, and the company has refused to refund or send a replacement. Thankfully, my credit card company reimbursed, but I’m appalled at the complete lack of customer service and accountability on Monday Swimwear’s part.
Took for ever to arrive, after one year everything was rusty event if I wash them after using, I wouldn’t recommend buying this brand
Literally the worst. Everything that came was either too big or small and the quality is not what it should be for the price. The customer service team responds quickly, but their return policy is HORRIBLE. I got $400 worth of product and they would only issue me a store credit!!!!! BEWARE!!! Go LITERALLY anywhere else!!!
I currently own three Monday Swimwear bikinis and I’m extremely happy with the quality, design, and fit. They’re incredibly flattering, whether you’re slim or curvy.
I’ll definitely be buying more! 🥥
Bought several for my wife. She loves them. They are flattering and sexy and amazingly comfortable.
horrific, from the quality of the swimwear to the complete lack of customer service. you can only reach out via email. the swimwear lacks lining and runs extremely small despite the size guide. save your money and shop in person elsewhere.
I had a package stolen and Monday was really nice about working with me to resolve the issue. Really nice customer service.
I love love their stuff! It’s so comfy and cozy. I normally can’t wear halter tops for long as it hurts my neck! I can wear the Palma crinkle tops and bottoms forever!
The bikinis are great but the customer service is horrendous. Getting a reply takes ages and getting a refund is difficult. I've bought in the US and abroad, customer service makes the experience very difficult and I hesitate to purchase again. Seems like they're not focused on customer experience.
I ordered a few bikinis from Monday Swimwear and the customer service was incredible!
I needed to return from the UK and, with new tax rules, it would have cost me almost double the amount of my order to ship back to the US.
The girls were so friendly and helped me navigate everything with such care and kindness.
Amazing service, I’ll definitely be ordering again! 🤍🌴
A swimsuit that can’t handle water or sunscreen — innovation at its finest.
Terrible quality.
I’m only a 10e and even the XL top was too small! No support or lift. Stick with better Aussie brands like Seafolly and Jets. Also they won’t refund you in Australia only exchange but Australian consumer rules state that they must refund you. Don’t let them try and only offer you an exchange.
The absolute best quality / fit! 10/10. And I’m picky!
Love love love my Monday Swimwear! The cutest and most chic styles of swim and resort wear. 🤍
Terrible returns process - items refused on delivery and can’t get my money back! DO. NOT BUY
Ordered according to Monday Swimwear’s size guide, but item was significantly larger and fabric has deteriorated and gone saggy with minimal wear. Customer service refused refund or exchange.
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