Mondly Reviews 

787
•
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I feel they are not providing any service. If you once are entered into an one year subscription, they actually don't care about any bugs in the system whatever anymore.

Rated 5 out of 5 stars

Mondly's choice of starting with a massive bulk of cognates allows one to start understanding the phonetics and orthography (which I found hard and in great need of reform:)). Likable, funny, short a... See more

Rated 5 out of 5 stars

The app teaches you some really useful vocabulary, words that Duolingo never brings up but seems rather essential to know. The range of languages you can study is great too, lots of cool little fea... See more

Rated 1 out of 5 stars

Impossible to cancel my subscription. Their FAQ about how to do this by cancelling on my iPhone under Subscriptions just isn't there (nothing about Mondly) and after logging into their website there i... See more

Company replied

Company details

  1. Language Course Provider

Written by the company

Language Learning App


Contact info

2.4

Poor

TrustScore 2.5 out of 5

787 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(787)

35 reviews in the last 12 months

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Rated 3 out of 5 stars

I free testversion would be great.

October 4, 2024
Unprompted review
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Reply from Mondly

Hi Jennifer!

Thank you for your interest in Mondly.

When you download the app, you’ll have the opportunity to sign up for a 7-day trial, during which you can explore all of our premium content.

If you need any assistance, don’t hesitate to reach out to us at support@mondly.com.

Happy learning!
Andrea

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Rated 1 out of 5 stars

wrecking my progess to put pop ups right

UPDATE2 i now find I have no subscriptions they have been cancelled so I am unable to use the premium version. UPDATE1 Mondley have said they are working on the problem and are keen to keep me as a member. I would like to thank Mondley very much for responding in the way they have through Trust Pilot so far. After a year I kept getting pop ups about a subscription I had paid if I clicked on it is said I had paid., which I had and then it offered up another pop up. I could not get into other subjects. The response from Mondly eventually was to sign out and sign in - with a new pass word they gave me now I have none of the work from April that I had done on it. I still get the pop ups. What was great before the took the next payment ended up hopeless. going to try memrise now.

September 30, 2024
Unprompted review
Mondly logo

Reply from Mondly

Hi Deborah,

Thank you for taking the time to share your experience with us. We truly apologize for the frustration this has caused you. Since your first email to us in August, we have been working on addressing your concerns and providing guidance regarding the pop-up messages.

We're also currently investigating the issue with your lost progress. Please rest assured that the password reset process, which is standard for resolving login issues, should not have affected your progress.

We’re committed to making this right for you, and I appreciate your patience as we work to resolve this. If you have any further details or concerns, please feel free to reach out—we’re here to help.

Thank you again, and we hope to improve your experience going forward.

Warm regards,
Andrea from Mondly

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Rated 2 out of 5 stars

the translation after the excercises…

the translation after the excercises was too fast.

September 10, 2024
Unprompted review
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Reply from Mondly

Hi Rifka,

Thank you for your feedback! We’re sorry to hear that the translation after the exercises felt too fast. We truly value your input and are always looking for ways to improve the learning experience. You can always revisit the word list to review the translations and reinforce what you've learned at your own pace.

We appreciate your support as we work to enhance the app for everyone!

Best regards,
Andrea

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Rated 1 out of 5 stars

TERRIBLE! if i could rate this company a zero i…

if i could rate this company a zero i would. they are a scam. i requested to cancel a year ago and come to find out they didnt. was charged again for a renewal. they claim that they sent a renewal letter, which i NEVER GOT-for both years too! and they refuse to refund me.

stay away if your smart! even after several emails requesting them to cancel, they still insisted i keep my membership. they are RELENTLESS and will STEAL YOUR MONEY!!!!! STAY AWAY!

September 6, 2024
Unprompted review
Mondly logo

Reply from Mondly

Dear Tine,
Thank you for your feedback. We've reviewed our records and couldn't locate any communication under the email associated with this review. To address your concerns, we've sent you a direct email to gather more information about your account and the issues you've experienced.
If you haven't received our email, please contact us at support@mondly.com. Include your account details and information about your cancellation attempts.
We're committed to investigating this matter and finding a resolution. We look forward to addressing your concerns directly.

Best regards,
Andrea
Mondly Customer Care Team

Rated 4 out of 5 stars

Pretty good but not perfect.

I like the way the app is organized and the subtle way it introduces grammatical aspects without lengthy memorization but allows for those so inclined to access the information. The recycling and review of vocabulary is good and for the most part, when I'm asked to speak, the program properly recognizes my pronunciation but sometimes not.

I'm an American studying Italian and though I specified that, the app is clearly set up for British English. It's frustrating to have to convert words into British English to answer questions and very frustrating if I learn that I was "wrong," when I use an American word. Another aspect I find annoying is simply that I am constantly compared to someone named Tanya who has apparently garnered a lot of points. Is this supposed to inspire me or are we somehow in competition? The last complaint I have is that some of the intonation, particularly in regards to questions, seems a little off.

I bought the lifetime subscription and I'm NOT sorry about that. I love languages and there's plenty for me to enjoy here.

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

No European Portuguese on this platform

I would like to learn Portuguese from Portugal but on this platform it's only Portuguese from Brazil even if you select the European Portuguese. It is not the same language even if they are similar.

August 20, 2024
Unprompted review
Mondly logo

Reply from Mondly

Hi!
Thank you for your feedback. We understand your preference for European Portuguese and apologize for the inconvenience. At the moment, we are updating our database to better support European Portuguese. We appreciate your patience and understanding as we work to enhance your learning experience.
Andrea

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Rated 1 out of 5 stars

Big scam and not serious

They stole me 9.99 euros after claiming there was a one-week free trial when there wasn't. Apple didn't refund me, I bet they must secure the money they stole from their clients in order to prevent refunds. It is crazy! On top of that, the app is pitiful compared to duolingo or babbel. The new word are only repeated once, you can't learn them. I also noted many errors for instance in the verbs. They "teach" you a verb and you look for the conjugation and it has a different meaning ??? This is not a serious app, I'm sure that among the 33 languages some are let aside. If you're willing to learn afrikaans I recommend you afrikaanspod101 (It is available for many other languages) and then do quizzes to train. Conclusion : SCAMMERS

August 7, 2024
Unprompted review
Mondly logo

Reply from Mondly

Hi Amber,

Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your disappointing experience with Mondly.

I sincerely apologize for the confusion regarding the free trial and subsequent charge. I understand how frustrating it must have been to expect a free trial, only to be charged. Unfortunately, this happened because your account had already used a free trial previously, which prevented a second free trial from being applied. We always strive for transparency and are sorry if this wasn’t communicated clearly.

Regarding your comments on the app's content, we’re constantly working to improve and refine our lessons to provide the best language learning experience possible. Your feedback about the repetition of new words and verb conjugation is valuable, and I will make sure to pass it along to our development team for further review.

We take all feedback seriously and are committed to making improvements based on user experiences. I regret that we didn’t meet your expectations, and I understand your frustration. Please know that we have replied to your message and are here to assist you further to ensure a more positive experience moving forward.

Thank you again for your feedback, and I hope we can work towards a better resolution for you.

Best regards,
Andrea
Mondly Customer Care

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Rated 5 out of 5 stars

Quck and easy!

This is a quick, easy way to learn a language, and only takes a few minutes every day. It is largely focused on building vocabulary, but because the words are used in sentences, you do learn verbs, and sentence structure, as well. Very helpful, and highly recommended!

August 5, 2024
Unprompted review

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