Mondly Reviews 

787
•
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I feel they are not providing any service. If you once are entered into an one year subscription, they actually don't care about any bugs in the system whatever anymore.

Rated 5 out of 5 stars

Mondly's choice of starting with a massive bulk of cognates allows one to start understanding the phonetics and orthography (which I found hard and in great need of reform:)). Likable, funny, short a... See more

Rated 5 out of 5 stars

The app teaches you some really useful vocabulary, words that Duolingo never brings up but seems rather essential to know. The range of languages you can study is great too, lots of cool little fea... See more

Rated 1 out of 5 stars

Impossible to cancel my subscription. Their FAQ about how to do this by cancelling on my iPhone under Subscriptions just isn't there (nothing about Mondly) and after logging into their website there i... See more

Company replied

Company details

  1. Language Course Provider

Written by the company

Language Learning App


Contact info

2.4

Poor

TrustScore 2.5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(787)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

Mondly is very helpful

Mondly is very helpful. Levels - they should befit not to time and number of lessons completed, but to difficulty.
The same lessons are repeated too often. They should be more varied.

July 4, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Credit Card Scam

It is extremely difficult to cancel an automatic annual charge to Mondly. I’ve tried repeatedly with no response, and they continue to charge. I do not recommend doing business with this company. It is a scam.

June 12, 2024
Unprompted review
Mondly logo

Reply from Mondly

Dear Jim,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with canceling your subscription. We want to assure you that we do not engage in any fraudulent activities.

When you reached out to us, we provided detailed instructions on how to cancel the automatic annual charge. However, it appears there was still an issue with the cancellation process. We have now taken care of it for you, and you will not receive any further charges.

We understand that this situation was more complicated than it should have been, and we are sorry for any frustration it caused. Your feedback is invaluable to us as we continually work to improve our services.

Thank you for your patience and for allowing us the opportunity to resolve this matter. If you have any further questions or concerns, please do not hesitate to contact us directly at support@mondly.com.

Best regards,
Andrea
Customer Service Team

Rated 1 out of 5 stars

Money grabbing service

It is very easy for children to subscribe without parental control.

I got a £9.99 payment and there is no clarity on how to cancel the subscription. Through various searches online I have deleted the account on my phone which should cancel the subscription but have not received a cancellation - termination of contract email. There’s no live chat support and I am not confident the support email works given I have emailed and now read many peoples poor experience.

This feels very manipulative and unnecessary Help would be appreciated to ensure I am not charged going forward

June 9, 2024
Unprompted review
Mondly logo

Reply from Mondly

Dear SM London,

We are very sorry to hear about your experience and appreciate you bringing this to our attention.

To clarify, deleting an account does not automatically cancel a subscription. We want to ensure that your subscription is cancelled correctly, and you are not charged going forward.

Please contact our support team at support@mondly.com or through our contact page at https://www.mondly.com/contact. We have also reached out to you directly at the email provided, as we could not find your initial request. If you could please respond, we will assist you promptly.

We sincerely apologize for any frustration this has caused. We assure you that we do not take any payments without explicit consent, and our subscription process includes clear information about the terms. To help prevent unauthorized purchases by children, we recommend enabling parental controls on your device. This precaution is beneficial for any app. We value your feedback and will use it to improve our service.

Thank you for your patience and understanding. We look forward to resolving this matter for you promptly and ensuring a better experience in the future.

My best,
Andrea from Mondly

Rated 5 out of 5 stars

Great app and even better customer service

The app is great both on the adult and kids platform. I have been learning Croatian and my son who was born in Croatia has been learning Spanish via the kids platform. The illustrations, the lessons and the amount of content has made using this app useful and enjoyable. The best part of Mondly is not the app however, it is the customer service. Efrain from the Mondly customer service center was helpful, patient and through in his assistance with my account. I hope more people use Mondly and expand their worldview.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, that's what I can say. My premium subscription was cancelled accidentally, but it was only one e-mail away before the problem was solved.

May 19, 2024
Unprompted review
Mondly logo

Reply from Mondly

Hi Muhinda, thank you for your kind words! We're thrilled to hear that our customer service team could resolve your issue quickly. Your satisfaction is our top priority, and we appreciate your support. If you have any other questions or need further assistance, please don't hesitate to reach out. Enjoy your premium subscription!
Andrea, Customer Care

Advertisement
Advertisement
Rated 5 out of 5 stars

Super customer service. Very good programme

Superb customer service. Very useful programme for learning the two languages I am trying to develop. Good sense of progression - although a bit too fast and could do with more repetition considering the script is also new for a beginner. But I rate the programme highly. Please consider developing Swahili - perhaps the most widely spoken African language?

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and Enjoyable

Mondly is an excellent language learning app that I highly recommend. It's both enjoyable and effective, offering a variety of learning methods and exercises to ensure continuous improvement. The interface is user-friendly and visually appealing. Overall, Mondly provides a top-notch way to learn new languages while having fun 🤗

June 20, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had a problem accessing my account…

I had a problem accessing my account after renewing my subscription. But an email to Mondly and Efrain quickly replied with instructions which worked first time. Excellent customer service!
I fine the Mondly language app easy to use and like the way you can pace the learning according to your own timetable. Perfect all round!

February 25, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look