Mondly Reviews 

787
•
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I feel they are not providing any service. If you once are entered into an one year subscription, they actually don't care about any bugs in the system whatever anymore.

Rated 5 out of 5 stars

Mondly's choice of starting with a massive bulk of cognates allows one to start understanding the phonetics and orthography (which I found hard and in great need of reform:)). Likable, funny, short a... See more

Rated 5 out of 5 stars

The app teaches you some really useful vocabulary, words that Duolingo never brings up but seems rather essential to know. The range of languages you can study is great too, lots of cool little fea... See more

Rated 1 out of 5 stars

Impossible to cancel my subscription. Their FAQ about how to do this by cancelling on my iPhone under Subscriptions just isn't there (nothing about Mondly) and after logging into their website there i... See more

Company replied

Company details

  1. Language Course Provider

Written by the company

Language Learning App


Contact info

2.4

Poor

TrustScore 2.5 out of 5

787 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(787)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Mondly

I canceled my Pimsleur subscription for Mondly because it made more sense for my learning of Mandarin. I have been a successful language teacher for 28 years, and I have learnt many languages, I know that Mondly is the right choice for an easy learning.

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed over sharp practice…

Very disappointed over sharp practice on auto renew. They claim you can cancel within 14 days. I emailed immediately on being notified that they had auto-renewed my policy, but they are not accepting this.

September 22, 2023
Unprompted review
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Reply from Mondly

Hello,
Thank you for your review. I checked our database but could not locate any support requests with the name used here. We'd love to look into this for you. Please do not hesitate to reach out at support@mondly.com; we'll do our best to assist.
Kind regards,
Ioana from Mondly

Rated 1 out of 5 stars

These people are an absolute disgrace

These people are an absolute disgrace. I paid nearly one hundred pounds for their best deal so I could learn Greek whilst I am in Greece for several months and then Albanian. I have no doubt I have done something wrong but the only languages it will let me learn are Chinese and Spanish. I have emailed their support department 10 times asking for help but all I get is an automated reply and advertising about how wonderful they are. In fact they are useless to the point of dishonesty. I cannot comment on the quality of lessons because I haven’t had the chance

October 16, 2023
Unprompted review
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Reply from Mondly

Dear Paul,
Thank you for taking the time to share your experience. I have checked our database, and it appears that the problem was sorted to your complete satisfaction and that you were eager to learn with Mondly. If you need further help, please do not hesitate to let us know at support@mondly.com. If not, it would be great if you could update your review.
All the best from your friends at Mondly!

Rated 1 out of 5 stars

Worst experience

I regret I didn’t read the reviews before purchasing the monthly access, which I actually thought was for 1 month only until I received an email about the renewal. It’s impossible to cancel the subscription. Only scammers and business who wants to make money on peoples’ mistakes wouldn’t put an option for cancelling the subscription neither on their website nor their app. Someone should report you for bad practices you just steal money from people!

October 14, 2023
Unprompted review
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Reply from Mondly

Hello,
Thank you for your review. Mondly is a subscription-based service, like many other services. I am very sorry to see that you claim we 'steal money from people,' which has never been our customer care philosophy. We want our students to be fully informed of what Mondly offers. We let our students know the terms and conditions of what they receive right before committing to a subscription.
Regarding canceling the subscription, that's easy! We've included information on handling your subscription in the Mondly app under your profile settings. We're always available to help at support@mondly.com, but I failed to locate a support request using your nickname. Please reach out via email and let us take care of it.
Looking forward to hearing from you,
Ioana from Mondly

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Rated 1 out of 5 stars

Avoid at all cost!

I regret I didn’t read the reviews before purchasing the monthly access, which I actually thought was for 1 month only until I received an email about the renewal. It’s impossible to cancel the subscription. Only scammers and business who wants to make money on peoples’ mistakes wouldn’t put an option for cancelling the subscription neither on their website nor their app. Someone should report you for bad practices you just steal money from people!

October 6, 2023
Unprompted review
Mondly logo

Reply from Mondly

Hi Nats,
Thank you for your review. Mondly is a subscription-based service, like many other services. I am very sorry to see that you claim we 'steal money from people,' which has never been our customer care philosophy. We want our students to be fully informed of what Mondly offers. We let our students know the terms and conditions of what they receive right before committing to a subscription.
Regarding the cancelation of the subscription, that's easy! We've included information on handling your subscription in the Mondly app under your profile settings. We're always available to help at support@mondly.com, but I failed to locate a support request using your nickname. Please reach out via email and let us take care of it.
Looking forward to hearing from you,
Ioana from Mondly

Rated 5 out of 5 stars

Sleek interface, great content & customer support

I have been using Mondly daily for 8 years to learn Japanese. One lesson a day keeps the boredom away. The interface is sleek, the content is good, and I slowly but surely improve my knowledge, from pure newbie to reader & speaker. Additionally, I had to contact customer support twice over the 8 years, and always had a fast and relevant feedback. Thank you team for the great app!

October 7, 2023
Unprompted review
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Rated 5 out of 5 stars

I love learning languages with Mondly

I love learning languages with Mondly. The site is very logical and intuitive to understand right away. Learning is great fun. The customer service is exemplary, if you have a problem, they help you immediately in a very friendly way and answer every question individually.

October 3, 2023
Unprompted review
Rated 2 out of 5 stars

After only three days the site crashed

After only three days the site crashed. No answer from them.
Update: Finally i got an answer... The problem is solved after more than one week of absolute silence and five e-mails. Very surprised about their extremely slow customer service.

September 16, 2023
Unprompted review
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Reply from Mondly

Dear Johan,
Thank you for your review and the patience you've shown, as a couple of colleagues had their annual leave. We hope that the extension provided makes up for the delay and that you continue to enjoy learning with Mondly.
Should you have any other questions or concerns in the future, do not hesitate to reach out to us. We're always here to help.
Thank you for learning with Mondly,
Ioana

Rated 2 out of 5 stars

I paid back in 2019 for lifetime usage

I paid back in 2019 for lifetime usage, though I do not have it anymore. Today my cc was debited for a year prémium though no Access.

September 8, 2023
Unprompted review
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Reply from Mondly

Dear Adrienne,
Thank you for your review. I have checked this on our end, and it appears that my colleague, Georgiana, has answered your concerns and we're currently waiting for the lifetime Premium purchase receipt. Once we receive it, we'll reinstate the access right away.
Looking forward to hearing from you,
Ioana from Mondly

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Rated 5 out of 5 stars

The offer of a lifetime access for all…

The offer of a lifetime access for all 41 languages was great. I made a mistake in payment, but the support could solve it with no problem. For learning languages with non roman alphabet, you need to learn the alphabet first, to make full use of the lessons.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

streak was set to 0

I had a problem with my account. Sometimes I do my excercises with my computer, sometimes with my mobile. For unknown reasons one day the synchronisation didn't function and my counter was set to 0 - and this with nearly one year without break!
I asked the support and some hours later, my streak was fixed! :-)

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Competent and friendly support

After I made a mistake signing up for the subscription, I couldn't sign up. The correction at the payment service provider went very smoothly and very friendly. The same goes for support from Mondly.I was helped very competently and friendly with patience. I look forward to being able to learn all languages ​​i want on the mondly platform

August 29, 2023
Unprompted review
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Rated 5 out of 5 stars

I am enjoying this opportunity to study foreign languages

I am very happy about the number of languages that can be learned, and the languages that are offered. I started studying Italian, and I am really enjoying the lessons and the way that they are presented. I recommended this program to a friend of mine, and she signed up for a lifetime subscription as well.

August 15, 2023
Unprompted review
Rated 4 out of 5 stars

I have a lifetime license

I have a lifetime license .
From time to time I use the customer service for some bugs or other matters.
I have always find a good assistance.
Thanks to the team

August 15, 2023
Unprompted review
Rated 4 out of 5 stars

Great customer service

Using Mondly now for 5 months and for me it’s fun to do the daily exercises. I had some comments and questions regarding the interface and was patiently helped by the service desk. Txs Efrain.

August 10, 2023
Unprompted review

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