Monduo Reviews 

292
•
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall, noting satisfaction with their purchases. Consumers generally find the monitors to be fantastic and appreciate the exceptional product quality when everything arrives properly. Many buyers also highlight extremely helpful support experiences when reaching out to customer service with questions. However, some reviewers mentioned significant delivery delays in receiving their orders and experiencing excessively long wait times. People also reported extreme difficulties getting any responses from support regarding shipping statuses and updates. Additionally, a few customers noted frustrating issues concerning fragile cables or poor hardware quality right out of the box.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, as some reviewers express great satisfaction with... See more

Order

Reviewers highlight ambiguous aspects of order fulfillment, experiencing excitement upon paying for screens... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Delivery service

Reviewers express deep frustration regarding severe dissatisfaction with the delivery service, reporting that... See more

Response time

Users describe negative interactions with response time, noting that after initial communication, support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I order the screens and was very excited. The estimated delivery wasn't what they said. I had to wait very long for the screens. I active an dispute at Klarna and after months I got the screens. Mondu... See more

Company replied

Rated 1 out of 5 stars

My chase emails are now being ignored - broken promises and loss of £700 Despite the below - nothing - other than deflections and clearly lies Do not purchase from these direct.... See more

Rated 1 out of 5 stars

Wrote a review about bad cables in September. Review pointed out that I had paid to replace monitor cable (add'l info here: because their initially shipped cable failed at the outset and cus... See more

Company replied

Rated 1 out of 5 stars

I paid $800 for a platform that never left my home office. The system is unreliable, and the support is non-existent. The system is not functioning after a lot of inspection and the only offer they ca... See more

Company replied


Company details

  1. Computer Hardware Manufacturer

Written by the company

Unlock your full potential with Monduo. Transform your laptop into a seamless tri-screen workspace with the world's most advanced portable monitors. Designed for professionals, creators, and gamers, our 14 Inch and 16 Inch Pro Duo models expand your vision with up to 200% more screen real estate. Experience the ultimate upgrade with native 2K resolution, 144Hz refresh rate, 500 nits brightness and 100% DCI-P3 colour gamut for crystal-clear, fluid visuals. Whether you are on MacBook Pro or Windows, experience seamless software integration that adapts to you. Shop with confidence: 30-Day Risk-Free Trial, 12-Month Warranty, and Free Worldwide Shipping.


Contact info

2.8

Average

TrustScore 3 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(292)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

After 1 day of use

After 1 day of use, the monitors and system seem great! After downloading the software app, all I had to do was reboot my mbp to get everything running great.

2 suggestions: I'm thinking that the screens could have a tighter fit onto my laptop screen. When I move the laptop around the house--moving isn't ideal--it seems like it's possible the screens could possibly come loose. Secondly, there seems to be a glitch when using Quicktime on my mbp 16" M2 Pro 32 GB. On the first day using my Monduo after pressing record, all 3 screens went a little dim and I couldn't change the setting back. However after rebooting, the problem hasn't returned and everything works well now.

Having 2 more screens really improves my productivity. I still use my center screen for the majority of my work. On the right I have my 2 email accounts open, and on the left I have 2 more accounts open--all of which I need to respond to immediately. The result is Monduo makes my business more efficient and gives my prospects a better experience.

After a full day's use, I am very happy with my Monduo!

May 2, 2025
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Reply from Monduo

Hi Tom, thank you so much for the thoughtful and detailed review!

We’re thrilled to hear that Monduo is already making a positive impact on your productivity and helping streamline your workflow — it’s exactly the kind of experience we aim to deliver. It's great to know the setup process was smooth and that you're enjoying the multi-screen flexibility.

As a base, we would recommend detaching the Monduo before moving it around with your laptop, just to keep your laptop and Monduo safe from the potential issues like the Monduo falling off. As for the QuickTime glitch, it sounds like a temporary software conflict that resolved itself with a reboot, but if anything similar pops up again, our support team is always here to help.

Thanks again for your support, and we’re so glad to be part of your business success.

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Rated 4 out of 5 stars

Product arrived extremely fast! Well done.

Product arrived extremely fast. Amazing.

Very nice packaging and well packaged. Arrived in perfect condition. Very easy install and worked right away. Bought for MacBook Pro.

For the price it would have been nice to have a good carry case.

April 7, 2025
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Reply from Monduo

Hi Shane, thanks so much for the review!

We can recommend a few cases, should you be interested, you are welcome to contact us.

We are always looking to increase our product offerings and we appreciate you mentioning something that you would like to see with the Monduo.

Rated 1 out of 5 stars

I already asked for a refund

I already asked for a refund. The display came defective with a black line going through the screen. They acknowledge my request but it's been two days since I heard last. I will definitely not recommend Monduo the way things are going.

April 3, 2025
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Reply from Monduo

Hi Erwin, we hope you are well.
We trust that you are enjoying your replacement Monduo that we shipped out. Kindly note that our shipping can take 3-5 business days to arrive.
You are welcome to contact us, should you have any further questions. Thanks for being part of the Monduo community!

Rated 5 out of 5 stars

Great resolution and ease of use!

High quality materials, high resolution, ease of use and a great overall product. The cables that come with the product should be no more than 12in (1ft) though, as they are longer than they need to be. I ordered additional shorter cables to make the setup even more clean.

April 2, 2025
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Reply from Monduo

Hi Ilian, thank you so much for the great review! We appreciate you taking the time to write this review.
We hope that you continue to enjoy your Monduo experience!

Rated 5 out of 5 stars

Great quality and fast delivery

Great quality product and easy to set up. Delivery was fast, too.

April 2, 2025
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Reply from Monduo

Hi Luke, thank you for taking the time to write a great review! It is great to have you as a Monduo user!

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Rated 1 out of 5 stars

Very poor service

Very poor service.
I placed the order on 15th December and I have not received the item until now !!!
After a delay of three months the item was sent to me by FedEx in Mod March.
But in the invoice the company mentioned wrong price of the item which did not match with actual price. Due to that the item is lying in customs department in Bengaluru till now !!!
I write emails to Mondduo company to give correct invoice but no response from them.
Even earlier when they delayed for three months response was poor.

March 31, 2025
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Reply from Monduo

Hi Farhan, we sincerely regret the frustration you've experienced and appreciate you taking the time to share your feedback.

Your order was affected during our 14” product delay, which we communicated at the time, and we understand how disappointing extended wait times can be. Regarding the invoice issue, our records show that the corrected invoice was sent directly to FedEx—as mentioned in our email to you—in order to help expedite the customs process.

We are sorry if this wasn’t clearly communicated or if it caused further confusion. We’re glad to see that your Monduo unit has since been successfully delivered.

We’re here if you need any further assistance or support and hope your experience with the product itself proves worthwhile moving forward.

Rated 1 out of 5 stars

It took the product 4 months to get…

It took the product 4 months to get here!! Nowhere was it mentioned it was going to take this long!! When I first contacted them about the arrival time, I was told end of January. When I contacted them at the end of January they said mid February, beginning of March, when I contacted them then, I was told mid March, when I contacted them then, I was told end of March. It was an extremely annoying experience, costumer service was awful!

March 31, 2025
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Reply from Monduo

Hi Sahar, we hope you are well.

We apologise for the delay of our 14" Monduo. We did not expect the product to be received as it was and we had issues keeping up with the demand for our 14" Monduo leading to the delays and adjusted timelines.

However, we trust that since you have now received your Monduo, it provided you with a great Monduo experience. Thank you for being a Monduo customer!

Rated 5 out of 5 stars

I am so happy to have chosen your product

I am so happy to have chosen your product. I am happy to spend a little more money for top quality. Sharpness, resolution, brightness, all excellent and perfect for my MacBook Pro 16 inch. I had simply checked it in my luggage with the original packaging for transportation protection on a business trip. Unfortunately, one of the cables was defective, which is why the left monitor didn't work. But otherwise everything was perfect. Highly recommended by a graphic designer.

March 21, 2025
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Reply from Monduo

Hi Bernd, thank you so much for your kind words and for choosing Monduo — we’re thrilled to hear that the experience has lived up to your expectations, especially coming from a graphic designer!

We’re sorry to hear about the defective cable, but we’re glad everything else is working perfectly with your MacBook Pro. Please don’t hesitate to reach out so we can send you a replacement cable right away — we’d love to make sure your setup is 100% functional.

Thanks again for the recommendation and your support!

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Rated 5 out of 5 stars

The order arrived in good condition…

The order arrived in good condition (ordered in February 2025, arrived on March 28). I only paid the customs duty.
The monitors work, I will use them on the go.
For me, it's just a shame that the stabilizer is not bigger.
Otherwise, 100% functional.

March 28, 2025
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Reply from Monduo

Thank you for sharing your experience and for your support! We’re glad to hear your order arrived safely and that everything is working well with your setup.

We appreciate the feedback regarding the stabilizer — we’re always looking for ways to improve, and insights like yours are really valuable. Hope that you continue to enjoy your Monduo experience!

Rated 1 out of 5 stars

They have sent me a faulty piece i have…

They have sent me a faulty piece i have ordered in Dubai. I have asked them for a return and refund and sent many emails but no response. Its a garbage device what they sent to me. Useless for me. I cant even run. Worst product purchase ever!

March 7, 2025
Unprompted review
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Reply from Monduo

Hi Rix, we have requested your information from you though TrustPilot as we cannot find your Review name on our system as your review is organic, however we have not received a reply for your information.

Please send us an email at info@monduo.co along with your order number and we will promptly provide a solution to you.

We look forward to hearing from you.

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Rated 2 out of 5 stars

Products ok but no one informs you…

Products ok but no one informs you about high costs for import customs.

February 28, 2025
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Reply from Monduo

Hi Fabian, we hope you are well.

We have sent you an email on Tuesday, 18 March, please kindly get into contact us and we can answer and solve any queries that you may have.

We look forward to your response.

Rated 5 out of 5 stars

The shipping was very fast and I loved…

The shipping was very fast and I loved that I can track my order the product is amazing no cheep at all but very good.evry thing went good besides I had no boody to talk with you didn't answer to me on the support mail on my author mail address idangulal5
But I took the risk anyway and I happy with that. So I hope you'll succeed at your bissnus and hope you get better on you mail support thank you for every thing

February 17, 2025
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Reply from Monduo

Hi Idan, it is great to hear that you are enjoying your Monduo. We are excited that you decided to join the Monduo community!

Rated 5 out of 5 stars

Well made

Well made, easy set up, complements the main monitor on MacBook 16” really. Highly recommend if you need added workspace.

February 15, 2025
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Reply from Monduo

Hi Ben, thanks for the great review! Glad to hear that you are enjoying your Monduo.

Rated 2 out of 5 stars

Everything should work given the price....

The actual Monitors are absolutely amazing and easy to set up. Unfortunately the usb type-c cables that are used for the monitors had a short in them which caused the screens to glitch like crazy. Me using them for trading it ended up costing me money as well. I had to order nice ones off of amazon which cost me around 30$ extra on top of how much this product already costs.

October 28, 2024
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Reply from Monduo

Hi Joel, we hope you are doing well.

We have sent you an email around your review. However, we are unable to get in contact with you.

If you received your Monduo cables and there was issue, you have warranty on the Monduo cables and we would have been able to send you replacement cables to replace your current cables.

Kindly reply to our email and we will ensure your Monduo experience is nothing short of great!

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Rated 5 out of 5 stars

I’m a MacBook M1 Max 16-inch user

I’m a MacBook M1 Max 16-inch user, and I work in video editing. I can’t afford to buy a new MacBook… so I’ve been looking into accessories that could help boost productivity. That’s when I came across the Monduo monitor. Wow, the quality is on a whole different level compared to other dual screens. It integrates seamlessly with the Mac, and honestly, it’s the best secondary monitor I’ve ever bought.

Before this, I used a 32-inch monitor as my main screen and the MacBook display as a secondary, but it felt like I wasn’t fully making use of the MacBook screen. Now, I use the MacBook display as my main screen, which is great for colour correction, and I can organise a lot of tools and panels on the side screens. It’s made my workflow so much more efficient.

I hope Monduo keeps growing and offers more screen options in the future. I was also thinking—how about making a backpack that can fit both the Monduo screen and a laptop? That would be really useful.

January 23, 2025
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Reply from Monduo

Hi Raymond, thank you for the glowing review! It is great to hear that you are enjoying your Monduo and that you are finding our product a perfect match for your MacBook.

It is great to have you as part of our Monduo community.
Thanks for the suggestion. We look forward to growing and creating more products in the future!

Rated 5 out of 5 stars

Say goodbye to messy desk tops and…

Say goodbye to messy desk tops and hello to clear 180º Vision

1.suggestions for future models: make the side panels metal as the plastic does not feel premium.
2. A physical button at the bottom of each screen to quickly and easily turn the display off
3. Would suggest they sell laptop bag that can hold this and a 16" mac. ( i am having to make my own )

January 20, 2025
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Reply from Monduo

Hi Thomas, thank you so much for the great review!

We appreciate the suggestions and are always welcoming to hear what our users think.

Hope that you continue to enjoy your Monduo!

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