Rep Nav returned all phone calls, as did his supervisor, Sean. Nav gave me a great comfort level. Everything promised was executed timely. I am very pleased with Monex's buy back policy, pick up pro... See more
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Review summary
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Reviews shaping this summary
I had a great experience buying my precious metals from Mr. Art C. Levine because he was very friendly, approachable, and a real professional. I was very satisfied with his honesty and integrity by do... See more
Monex makes buying precious metals very easy. My representative Don is amazing. Great guy, down to earth customer focused, pleasant professional, and patient. All in all always a great experience. Don... See more
Security Advisor Tony Arce is a true professional! He understands the value in owning physical gold (Gold Canadian Maple Leaf Coins). He explained why this is a better option than physical gold Exchan... See more
Company details
- #5 of 27 best companies in Gold and Silver Trading Company
- #22 of 196 best companies in Financial Consultant
Written by the company
The Monex group of companies was founded by Louis E. Carabini in 1967 at a time when there were no gold dealers due to the 1933 federal law prohibiting gold ownership. Originally known as the Pacific Coast Coin Exchange, our initial business was primarily devoted to trade in pre-1965 U.S. silver coins and pre-1933 gold coins. At that point in time, increasing precious metals prices became evident to the investing public. For over 50 years, Monex has been one of America's trusted names in gold and other precious metals. With client transactions now totaling over $70 billion, Monex Deposit Company, established in 1987, is today America's premier precious metals dealer because of our dedication to customer service and satisfaction. Today, three generations of the Carabini family are now working with Monex, including founder Louis Carabini, his son Michael and Michael's daughters Cristina and AnnaMaria. In addition, more than 43% of Monex employees have been with the company for a decade or more. Our success and reputation have been built from long and fruitful relationships with our clients. As a result of our clients' trust in Monex, over 80% of our business is from clients doing repeat precious metals business, and about one-quarter of our new clients are referred to us by existing clients. Located in Newport Beach, California, Monex Deposit Company is home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best bullion dealer with a convenient market and competitive precious metals prices.
Monex Deposit Company has been America's Trusted Name In Precious Metals Investing for Almost 50 Years
Written by the company
- We are committed to serving your precious metals investment needs while providing the best pricing and easy two-way market
- Monex takes great pride to being home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best dealer with a convenient market and competitive precious metals prices.
Contact info
4910 Birch St, 92660-8100, Newport Beach, United States
- 800-444-8317
- support@monex.com
- monex.com
4.9
Excellent
4K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Monex keeps 25% of your gold PUT THAT…
Monex is top of the top it's cascade that keeps 25% not Monex
January 31, 2026
Unprompted review
Reply from Monex Deposit Company
Mr. Sorenson,
We were unable to match your name and locate you in our system. I have sent a private message requesting more information. Please respond to the message with your contact information.
Thank you,
C. Collins
Monex
Dean is very active with every order
Dean is very active with every order. He might be overloaded from time to time but always got back to me. I trust Monex because of him.
February 6, 2026
Got fast service and and mostly what I…
Got fast service and and mostly what I needed. I still cannot get my account set up even with Monex help!
January 30, 2026
Reply from Monex Deposit Company
Thank you for providing us feedback. Our goal is to provide all customers with excellent service, we apologize if we did not provide you with this level of service. Your comments have been forwarded to a Monex Sales Director for review. We are grateful for your valued feedback and business.
C. Collins
Monex
Travis is great
Travis is great. Always a pleasure to talk to. Very knowledgeable. Have worked with him for years.
February 5, 2026
My service provide Ben has been highly…
My service provide Ben has been highly responsive, helpful, and professional.
February 4, 2026
Art Levine
Art Levine follows up on the status of deposits and comes up with timely suggestions
February 3, 2026
Unprompted review
Coin purchase.
Service is very helpful and professional. We enjoy working with Dean Smith. He is always there for us.
February 3, 2026
First Time Buyer
I was a first time customer and Ben Barth was super helpful and patient with me. He walked me through the process and also let me know the various communication follow -ups that will occur through the process. Made me feel comfortable that I was dealing with a professional company for my first time dealing with precious metals.
February 3, 2026
Marc L to the rescue
Marc L went above and beyond to make this happen
His dedication to details and follow ups is admirable
We are glad to have Marc in our corner
could not have done it without Marc L
February 3, 2026
Paul was able to get me fixed up in a…
Paul was able to get me fixed up in a fast professional manner. Nice working with you again Paul.
February 2, 2026
quick and decise!
February 2, 2026
Messed up the transaction
Messed up the transaction. Wasted my time trying to make the purchase.
January 31, 2026
Unprompted review
VERY EASY PURCHASE.
January 30, 2026
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