Rep Nav returned all phone calls, as did his supervisor, Sean. Nav gave me a great comfort level. Everything promised was executed timely. I am very pleased with Monex's buy back policy, pick up pro... See more
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Review summary
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Reviews shaping this summary
I had a great experience buying my precious metals from Mr. Art C. Levine because he was very friendly, approachable, and a real professional. I was very satisfied with his honesty and integrity by do... See more
Monex makes buying precious metals very easy. My representative Don is amazing. Great guy, down to earth customer focused, pleasant professional, and patient. All in all always a great experience. Don... See more
Security Advisor Tony Arce is a true professional! He understands the value in owning physical gold (Gold Canadian Maple Leaf Coins). He explained why this is a better option than physical gold Exchan... See more
Company details
- #5 of 27 best companies in Gold and Silver Trading Company
- #22 of 196 best companies in Financial Consultant
Written by the company
The Monex group of companies was founded by Louis E. Carabini in 1967 at a time when there were no gold dealers due to the 1933 federal law prohibiting gold ownership. Originally known as the Pacific Coast Coin Exchange, our initial business was primarily devoted to trade in pre-1965 U.S. silver coins and pre-1933 gold coins. At that point in time, increasing precious metals prices became evident to the investing public. For over 50 years, Monex has been one of America's trusted names in gold and other precious metals. With client transactions now totaling over $70 billion, Monex Deposit Company, established in 1987, is today America's premier precious metals dealer because of our dedication to customer service and satisfaction. Today, three generations of the Carabini family are now working with Monex, including founder Louis Carabini, his son Michael and Michael's daughters Cristina and AnnaMaria. In addition, more than 43% of Monex employees have been with the company for a decade or more. Our success and reputation have been built from long and fruitful relationships with our clients. As a result of our clients' trust in Monex, over 80% of our business is from clients doing repeat precious metals business, and about one-quarter of our new clients are referred to us by existing clients. Located in Newport Beach, California, Monex Deposit Company is home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best bullion dealer with a convenient market and competitive precious metals prices.
Monex Deposit Company has been America's Trusted Name In Precious Metals Investing for Almost 50 Years
Written by the company
- We are committed to serving your precious metals investment needs while providing the best pricing and easy two-way market
- Monex takes great pride to being home to a large and dedicated staff of hard asset professionals committed to serving your precious metals investment needs and being America's best dealer with a convenient market and competitive precious metals prices.
Contact info
4910 Birch St, 92660-8100, Newport Beach, United States
- 800-444-8317
- support@monex.com
- monex.com
4.9
Excellent
4K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Dan Jacobson has been a pleasure to work with. I didn't always make it easy for him, but he always rose to the occasion.
February 25, 2026
Ease of purchase and associate speed.
August 7, 2025
Very engaging and knowlegeble
I felt confident that $ would be transformed into approved amount of silver
February 19, 2026
Excellent service.
February 20, 2026
Mark Patton is terrific
Mark Patton is terrific. Have worked with him for years. Purchasing metals and managing the account is very easy.
February 20, 2026
Monex is head and shoulders above the competition
I have been buying metal for decades. Monex and my Rep Lee Zollitsch made my trade effortlessly with great customer service. Thanks Lee
February 19, 2026
Shawn always makes my experience a good…
Shawn always makes my experience a good experience
February 17, 2026
Reply from Monex Deposit Company
Thank you for your comments. We are glad to hear you are happy with your account representative!
C. Collins
Monex
Orders all delivered timely
I tried finding information about estimated delivery dates of orders, could not find anything on the site. I'm trying your company out because of long delays from my primary seller, JM Bullion. Hopefully we have a good experience with you and can continue a working relationship. UPDATE: After several orders with Monex, their deliveries were timely, only delay due to 5day requirement for cashier check to clear, Wire payment orders shipped right away.
February 13, 2026
I was referred by a family member to…
I was referred by a family member to the website. Chose to call rather than purchase online as I was not certain as to what I wanted. The first individual suggested I find out who they dealt with because you can get a reward for sending in a referral. I did. Was then transferred to their agent who graciously walked me through the process. Have since referred others. Thank you!
February 12, 2026
Lack of order updates and payment made
Payment made very timely. There has been no further update from Monex since the date of purchase over 10 days ago!
February 13, 2026
Great customer service!
I really appreciate working with my account executive, Brandon. He answered my questions and helped me purchase the best product for my needs.
February 9, 2026
Tony was very helpful and answered all…
Tony was very helpful and answered all my questions, making the process easy.
The price was also the best that I could find from shopping atround on the Internet.
February 12, 2026
Paul was very friendly and efficient in…
Paul was very friendly and efficient in covering for Ben Barth
February 12, 2026
Keep it simple
Art Levine took good care of us. Everything went like clockwork.. We are very satisfied. 👍
January 8, 2026
Unprompted review
I’ve had the pleasure of working with…Dan Wales
I’ve had the pleasure of working with Mr. Dan Wales for over 20 years. Each time Dan was very conscientious to my needs and returned calls as requested. Also, I’ve shopped around initially to see what gold dealers offered the best deal. Each time Monex came out #1 with the BEST pricing! In short, don’t look any further than Monex for the best deal and service.
February 10, 2026
Paul is a pleasure to work with
Paul is a pleasure to work with. Very professional and easy to understand.
February 10, 2026
Lee is very personable and gave great…
Lee is very personable and gave great information and answered all calls.
February 10, 2026
The entire process was simple and quick.
The entire process was simple and quick. My account representative was helpful in suggesting options for my first purchase.
February 10, 2026
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