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Money.com.au Reviews 

323
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional efficiency, friendliness, and deep industry knowledge, making processes smooth and hassle-free. Many reviewers highlight the excellent customer service, noting quick response times and clear explanations that simplify complex financial arrangements. People appreciate the stress-free experience, with many achieving fast approvals and feeling well-informed throughout their journey. However, some customers also noted issues with service, specifically mentioning that calls were not always returned and follow-ups were lacking.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff, frequently describing them as... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

User experience

People report positive experiences with user experience, consistently describing the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so very much. Katey, Merlan and the team at money.com were extremely efficient, friendly and made our refinance smooth and hassle free. They made sure we get the best deal possible. Ev... See more

Company replied

Rated 5 out of 5 stars

Fi Ahlstrom did in 48 hours what most brokers take weeks to do... I recently arranged business funding through Money.com.au and worked with Fi Ahlstrom, and I could not recommend her more h... See more

Company replied

Rated 5 out of 5 stars

If I could give Ben Nicholson and Money.com.au 10 stars, I would. His experience in the industry and the fact that he listened carefully to our needs, made such a difference. Ben went above and bey... See more

Company replied

Rated 5 out of 5 stars

The health fund advisor's recommendation suited our needs and found a Health Fund which gave us better benefits than the major funds eg. HCF etc. The RT Health Fund is owned by HCF but has better fea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Health Insurance Agency
  5. Mortgage Broker
  6. Price Comparison Site

Written by the company

Money.com.au is a proudly consumer-first financial comparison platform, matching engine and expert guidance resource for Australians. We give consumers and businesses a better, simpler, fairer way to compare loans, bank accounts, insurance and more. We do this through our team of industry-leading experts, and our free and easy-to-use comparison tables, calculators and tools. And because WE GIVE A BUCK®, we do it the right way. We give Aussies easy access to each and every one of the thousands of products and offers in our database – not just the ones that pay us. It means you’ll often see far more options when you arrive on Money.com.au versus comparing elsewhere. We won’t leave you to go it alone either. Our customers are free to DIY to compare thousands of products, and our team of experts is on hand if you need support, from understanding your options through to application and settlement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

323 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(323)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service always wins

Working with Phil and Miguel was such a breath of fresh air. That level of customer service is genuinely hard to find these days. Thank you for making the whole process so pleasant — I highly recommend them!

May 1, 2026
Unprompted review
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Reply from Money.com.au

Hi Omar,
Thanks so much for your review. We’re happy to hear that Phil and Miguel excelled in their customer service and made the process of securing a loan simple. Please reach out again if there’s anything else we can help out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

So our agent Nick was what made this…

So our agent Nick was what made this experience easy and stress free.
Refinancing is stressful, but Nick turned around our package very quickly and on a decent rate in a competitive climate. He was responsive through out the process and always clarified any of our silly questions, demonstrating his patience and care with respect to customer service.
We’ll be hitting him in a few years time when our current rate expires!

March 31, 2026
Unprompted review
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Reply from Money.com.au

Hi Paul,
Thanks so much for your review and for sharing your great experience with Nick. We’re glad that he made refinancing easier and minimised any stress. If there’s anything else we can help out with, please let us know.
All the Best,
The Money Team

Rated 5 out of 5 stars

The one that could

When everyone else said it was too hard, Phil said give me the details and let's get this done. Best believe, it was done within 24 hours. I am am so thankful he got the loan I wanted for my business asset which will help us elevate and grow. We can't thank you enough Phil.

April 29, 2026
Unprompted review
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Reply from Money.com.au

Hi Mary,
Thanks a million for your review. We’re glad to hear that you had a very positive experience with Phil, and that he was able to secure a business asset loan, when others before him couldn’t. Please reach out again in the future if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Nick's service was great!

Nick's service was great. He knew his stuff and was able to help me work out exactly what I needed. Much appreciated! Thank you Nick 🎉

April 10, 2026
Unprompted review
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Reply from Money.com.au

Hi Bernadette,
Thanks so much for your review and for sharing your great experience with Nick. If there’s anything else we can help you out with, please let us know.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Ben was highly professional

Ben was highly professional. His knowledge was exceptional and his attention to detail in exploring options with me was also exceptional. He gave me great confidence in making a final decision about health insurance.

April 27, 2026
Unprompted review
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Reply from Money.com.au

Hi Pauline,
Thanks so much for your review. We’re happy to hear that Ben was efficient in comparing health insurance options and made the final decision a lot easier. Please reach out again if there’s anything else we can help out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Fantastic

We had an outstanding experience working with Michael Burgess at money.com.au. From start to finish, he was professional, responsive, and genuinely invested in helping us achieve the best outcome.

Michael secured us a great mortgage and, more importantly, put together a clear and well thought out plan for transitioning into our next home. We were navigating a bridging loan, and he made the entire process feel smooth and straightforward.

Nothing was ever too much trouble, and he explained everything in a way that gave us real confidence at every step. It honestly could not have been easier.

Highly recommend Michael to anyone looking for expert guidance and a seamless experience.

April 25, 2026
Unprompted review
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Reply from Money.com.au

Hi Shane,
Thanks a million for your review and sharing the fantastic feedback on your experience with Michael. It’s great to hear that he secured you a good mortgage and made the process of moving into your new home smooth.
All the best,
The Money Team

Rated 4 out of 5 stars

new car

your awesome!!!!

April 20, 2026
Unprompted review
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Reply from Money.com.au

Hi Kristie,
Thanks for the review. Congratulations on your new car, we’re glad that Money.com.au was able to be of assistance. If there’s anything else that we can help you out with, please let us know.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Ben was instrumental in setting us up…

Ben was instrumental in setting us up with a health fund that just right for our needs at this stage in our lives. I highly recommend Money.com.au

April 16, 2026
Unprompted review
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Reply from Money.com.au

Hi Robert,
Thanks so much for your review. It’s great to hear that Ben made comparing and switching health funds easy. We’re glad that he found a more suitable option to meet your needs. Please reach out again if there’s anything else we can help out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Great service

Great service. Ben helped so much to set up my health fund swap over. Cheaper with same options etc. thank you Ben.

April 16, 2026
Unprompted review
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Reply from Money.com.au

Hi Ian,
Thanks for your review. We’re so happy that you had such a positive experience with Money.com.au and that Ben was able to find you a cheaper health insurance plan. Please reach out to us again if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Straight to the point information

Straight to the point information. No beating around the bush if you can borrow money or refinance.
Very helpful. Thank you very much 👍

March 19, 2026
Unprompted review
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Reply from Money.com.au

Hi Michael,
Thanks so much for your review. We’re glad to hear that you had a positive experience with Money.com.au and that the process was straightforward. Please let us know if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

So helpful

So helpful! Saved me a bunch of time and money. Thankyou for your assistance and efficiency.

April 9, 2026
Unprompted review
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Reply from Money.com.au

Hi Zoe,
Thanks for your review. We’re happy to hear that you had such a great experience with Money.com.au. Please reach out again if there’s anything else we can help out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Clear, simple solutions for business loans

Fi was positive, prompt, clear and explained the process in a way I could understand when I went to her needing a business loan. She made the entire process simple and navigated things in a way I couldn't. I would use her services again in a heartbeat. Thank you Fi!

April 9, 2026
Unprompted review
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Reply from Money.com.au

Hi Erin,
Thanks a million for your review. It’s great to hear that Fi made getting a loan for your small business easy and efficient. If there’s anything else we can help you out with, please let us know.
All the best,
The Money Team

Rated 5 out of 5 stars

Great Experience Securing Business Finance

I worked with Fi Ahlstrom, and she was phenomenal in assisting us with securing a $50k loan for our small business at a competitive interest rate. Her support, professionalism, and clear communication made the entire process smooth and efficient.

April 8, 2026
Unprompted review
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Reply from Money.com.au

Hi Omniedge Ventures,
Thanks for your review and for sharing your excellent feedback on Fi. We’re so glad that you had such a positive experience with Money.com.au and that Fi expertly secured your small business loan. Please reach out again if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with money.com. The entire process was super straightforward and easy to follow, which made everything feel stress-free from start to finish. The customer service was incredible. The team was friendly, helpful, and always willing to answer any questions I had. They were also very responsive, which I really appreciated. On top of that, the pricing was excellent and very competitive. I would definitely recommend them to anyone looking for a smooth and reliable experience.

March 23, 2026
Unprompted review
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Reply from Money.com.au

Hi Bianca,
Thanks a mill for the review and the kind words on your experience using Money.com.au. We're glad to hear the team did such a great job and you found everything smooth and straightforward. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

I worked with Jane Lim at Money.com.au…

I worked with Jane Lim at Money.com.au and I can honestly say that she went over and above for our company and for me personally. We had a very challenging process to refinance a loan and this created a lot of stress. Jane sought out an appropriate lender and was always upfront with us around what we could get and what was required. She was highly responsive and always came back to us straight away. I would recommend contacting Jane should you need any assistance in this area and would very happily speak to her performance should anybody contact me directly.

April 2, 2026
Unprompted review
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Reply from Money.com.au

Hi Andrew,
Thanks very much for the review and for using Money.com.au to find the right finance solution for your business. We're delighted that Jane did such a great job and you had a positive experience despite the challenges with the refinance. It's what we're here for! If we can help with anything else, please reach out to Jane or anyone else in the team.
All the best
The Money Team

Rated 5 out of 5 stars

Phil yet again facilitated a great speedy outcome.

Phil yet again facilitated a great speedy outcome with our business line of credit application. This application presented a few hurdles which Phil simplified on our behalf to the Lender. Settlement completed within only a handful of days from start to finish. Absolute legend to deal with yet again!

March 31, 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Scott,
Thanks for your review. It’s great to hear from you again, and your fantastic experience with Phil. We’re so happy that the process went smoothly with your business’s line of credit application. If there’s anything else that we can help out with, please let us know.
All the best,
The Money Team

Rated 5 out of 5 stars

money.com.au made changing my insurance…

money.com.au made changing my insurance policy incredibly easy and stress-free, guiding me through every step with clear and helpful information. Nick saved me time and helped me find a better deal with confidence!

March 30, 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Maddy,
Thanks so much for your review. It’s great to hear that Nic did an excellent job of comparing health insurers and made the process stress-free. Please reach out again if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Explained everything really…

Explained everything really well,treated me like I mattered an just got the job done👍

March 27, 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Jason,
Thanks for your review. We’re glad to hear that you had such a positive experience with Money.com.au and that the process was easy. Please let us know if there’s anything else we can help you out with.
Best wishes,
The Money Team

Rated 5 out of 5 stars

Phil made the whole process easy and…

Phil made the whole process easy and stress free.

March 27, 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Martin,
Thanks so much for the review and the great feedback on your experience with Phil. We're delighted you decided to compare with Money.com.au and that Phil made the process stress-free. If we can help with anything else, please let us know.
Best wishes
The Money Team

Rated 5 out of 5 stars

I’ve saved $150 per month

AHHHHH! After receiving yet another policy price increase letter, I knew it was time to review my health insurance for a good-value, cost-effective policy that actually suited my needs and requirements.

Thank goodness for Charles at money.com.au! He was understanding, knowledgeable, friendly and so easy to talk to. He took the time to really listen and understand what I was using in my current policy and what I actually needed moving forward.

Not only did Charles listen - he delivered! He found me a policy that halved my current premium. I’m more $150 per month better off due his recommendations.

I couldn’t be happier with the outcome. Thank you so much Charles and money.com.au - I’m absolutely delighted.
Highly recommend!!!

March 26, 2026
Unprompted review
Money.com.au logo

Reply from Money.com.au

Hi Chris,
Thanks so much for taking the time to leave us such a fantastic review. We’re so glad to hear that Charles provided a phenomenal service and that he was able to halve your premiums. Please let us know if there’s anything else we can help you out with.
All the best,
The Money Team

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