MONEYME Reviews 

Hello, you have a wonderful team! My loan was approved very quickly and the money was deposited into my account immediately. I am very happy about this. I am pleased to work with you. Thank you.

Really good & problem resolved. Not straight away but IT was involved & matter all good now. Happy client

Very easy to deal with and fast process of application with no muck around

Customer service is great. Communication is great. Application is easy and the staff who served me is very helpful.
I am very happy

It was an easy process except for the ID stuff, had many tech issues. It would be great if there was another accessible way to do this.

Easy process, explained all clearly very helpful

Getting the loan so quick and very friendly and professional

No fuss, no nonsense, as long as you tick the boxes, MONEYME gets it done for you. I was shocked and amazed when I was approved for a personal loan in a matter of minutes. Highly recommend MONEYME for anyone that needs financial assistance and the rates are very affordable too.

Such an easy easy service to use.
Did it all over the phone, money in my account in 24 hours

Excellent easy process, customer service was brilliant

I was looking for a small personal loan and did quite a lot of research. I was guided to MONEYME based on there reputation and customer focus . I applied online and with 48 hours had the money in my account . We done MONEYME

I was thrilled with the eventual iutcome, of course! My only disappointment was that after submitting the same requested information four times, it took me having to call to find out what was going wrong. As it turned out, the format I sent the information in wasn’t acceptable. I think it would have been prudent to state that in the emails/texts I received that told me I had to submit more information (which I had already submitted).

Very quick and easy! Money bank very fast!

★☆☆☆☆

Absolutely appalling communication and complaint handling.

My Freestyle account suddenly stopped working with no warning. No email. No SMS. No proper notice. Nothing.

I only found out when I tried to use it and was declined. Embarrassing enough on its own, but what made it worse was the complete lack of explanation afterwards.

When I contacted MONEYME, I was told the Freestyle product had effectively been discontinued. Yet the product is still being advertised publicly as though it is available and operating normally.

So which is it?

Has the product been discontinued, or are customers being given incorrect information?

I lodged a formal internal complaint on 21 May 2026. Their own acknowledgement email said they would endeavour to respond within 7 business days, or if complex, aim to resolve the dispute within 21 calendar days.

That timeframe has passed.

I still have no formal written response.
I still have no explanation.
I still have no confirmation of what happened to my account.
I still have no proof that any notice was sent.
I still do not know why the product is still being advertised.

Instead, I have had to chase them repeatedly.

I also lodged a complaint with AFCA. When I followed up with MONEYME, I was told the matter was waiting on AFCA. That was not correct. My AFCA portal showed AFCA was waiting for MONEYME.

That is not a small mistake. That is exactly the kind of poor communication that caused the complaint in the first place.

After more chasing, I was told the complaint is with a case manager, that it is under review, and that they are preparing a response. Still no date. Still no direct contact. Still no proper answer.

The chat staff were polite, but polite scripts do not fix bad complaint handling.

This is a regulated financial provider. Customers should not have to beg for basic information about their own account. If a credit product stops working, the company should be able to explain why. If a product has been discontinued, customers should be told clearly. If the product is still being advertised, the company should explain why customers are being told it has ceased.

This has been silence, confusion, delays, and buck-passing.

I would not recommend MONEYME based on this experience. Basic transparency should not be this hard.

Quick approval process and transfer of funds.

Easy application and fast approval with low interest.

Once Again, MoneyMe came through for me at a time where I needed some extra cash, Highly Recommend

The application process was

Requiring a loan is always a big deal. The efficiency and ease of the process was great. Information and contact with them was excellent and reassuring. I highly recommended MoneyMe.