Money Wellness Reviews 

4,443
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, understanding, and helpfulness, often making them feel at ease and non-judged during a sensitive process. Many reviewers highlight the excellent service and user experience, noting the quick processing of applications and the overall ease and clarity of their journey from start to finish. However, some customers also noted significant difficulties with communication, reporting ignored emails, unreturned calls, and long hold times. A few other people also felt that the staff could be rude or pressured them into decisions, which sometimes added to their stress.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, understanding,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, understanding,... See more

Service

Customers had positive experiences with service, with many reviewers expressing gratitude for the help... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process easy, simple, and... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting initial positive experiences but subsequent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only enquired about a certain debt i had, the same day i had a 2 hour phone call that not only sorted out all the debts i had, it also found me some i didnt even know i had! Money wellness all... See more

Rated 5 out of 5 stars

Money Wellness handled my Debt very professionally and quickly. I was very nervous when i rang them, as i felt ashamed of getting into debt. The call handler was very understanding and explained every... See more

Rated 5 out of 5 stars

Very Very professional from start to finish, made the process so easy to follow. It took MW just 9 days from 1st contact to getting my DRO approved, thank you so much to the whole team.

Rated 5 out of 5 stars

Money wellness made it easy & understandable to apply & collect all relevant paperwork, my DRO was put in place really quickly. Such a massive weight lifted, highly recommend


Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,443)

1,529 reviews in the last 12 months

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Rated 5 out of 5 stars

I cant even begin to tell how happy I…

I cant even begin to tell how happy I have been with the service. I was so scared to even discuss my debts with anyone but they made me feel so much better and there was zero judgment.
I feel like a huge weight has been lifted.
Thank you so much.

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable customer service assisting…

Reliable customer service assisting clients with an empathy. I was embarrassed to go through the DRO process that has happened due to the course of my life, however; my Advisor assisted me with no judgement and with an empathy. THANK YOU MW.

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I told the people my situation and they…

I told the people my situation and they never judge me for it they gave me plenty of options to help me out financially and they have explained its amazing and sent documents as I have trouble remembering and they did that for me to help they all went above and beyond for me thankyou all so much

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Anna from Wellness was amazing

Anna from Money Wellness was amazing. She listened attentively without judgement and helped me finally take control of my finances after years of neglect.
Thank you Money Wellness and Anna!!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very understanding

I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Well thanks to money wellness i have…

Well thanks to money wellness i have been able to sort my self out and be able to regain my control over my financial difficulties
they have taken such a tremendous burden from my back and i owe them my sanity!

they helped me understand and didn’t rush or treat me like a fool! all questions- answered!
all worries- solved!
all happiness regained

they are the heart and soul of this corrupt world with the chance to help and they have done so
i pray for all their lives to be filled with splendour

thank you so much!
liam

March 19, 2026
Unprompted review

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