Money Wellness Reviews 

4,443
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and non-judgmental, making interactions pleasant and supportive. The service is frequently described as exceptional, with many appreciating the clear explanations and the ease of the overall process. People often highlight how the company alleviates stress and provides a supportive, understanding experience, even for complex situations. However, some customers also noted difficulties with contact, such as unreturned calls and being ignored when trying to reach the company. Reviewers mentioned long hold times and a lack of follow-up after initial contact.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as helpful, understanding, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and gratitude for the... See more

User experience

Customers had positive experiences with user experience, finding the process simple, straightforward, and... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties reaching the company,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every team member I spoke to was friendly, extremely helpful & non judgmental. They made the whole process easy to understand from start to finish and kept me up to date throughout it all. I can’t tha... See more

Rated 5 out of 5 stars

Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more

Rated 5 out of 5 stars

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.

Rated 5 out of 5 stars

I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.


Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,443)

1,529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service from a great organisation

I was incredibly anxious about the process, I had left it a long time to start.
I needn’t have worried though, Money Wellness are brilliant. Particularly Sam, my advise. Sam immediately put me at ease. They listened carefully to everything I said, gave me the best advice. Most of all, Sam was incredibly empathetic which made the process easy, something I had not anticipated. The world needs more Sams.

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

I had never heard of money wellness…

I had never heard of money wellness before until someone i know mentioned it and told how much it had helped them with there debts they then recommended me to get in touch aswell and its the best thing I've ever done having a DRO has helped me so much with all my debts and everyone I've spoken too in regards to the debt relief order have been so understanding and helpful I feel like a big weight has been lifted off my shoulders with not having to worry now definitely recommend

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

1000/10 Stars

There aren't enough words to explain the gratitude that I feel towards the. At the beginning, I was a little bit like, oh, you guys are killing me with a constant phone calls. And the constant sending of evidence and all this kind of stuff, because I'm having treatment, I didn't have the energy. And I am just so grateful that they were persistent. And they did force me to be proactive about my situation. And thank God, because they saved my life. They saved me 1000/10! Every disabled patient of mines struggling financially has already been referred.

March 26, 2026
Unprompted review

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