Money Wellness Reviews 

4,432
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and non-judgmental, making interactions pleasant and supportive. The service is frequently described as exceptional, with many appreciating the clear explanations and the ease of the overall process. People often highlight how the company alleviates stress and provides a supportive, understanding experience, even for complex situations. However, some customers also noted difficulties with contact, such as unreturned calls and being ignored when trying to reach the company. Reviewers mentioned long hold times and a lack of follow-up after initial contact.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as helpful, understanding, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and gratitude for the... See more

User experience

Customers had positive experiences with user experience, finding the process simple, straightforward, and... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties reaching the company,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every team member I spoke to was friendly, extremely helpful & non judgmental. They made the whole process easy to understand from start to finish and kept me up to date throughout it all. I can’t tha... See more

Rated 5 out of 5 stars

Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more

Rated 5 out of 5 stars

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.

Rated 5 out of 5 stars

I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.


Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,432)

1,517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful from start to finish

Helpful from start to finish, didn't make me feel out of place and treated me well. I appreciate everything they've done and how much weight has come off my shoulder. Feel like i can now breathe freely now

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience with Money Wellness. From the start, they made what felt like a stressful and overwhelming situation much easier to manage. The team was professional, understanding, and never made me feel judged about my financial circumstances.
They took the time to clearly explain all of my options in a way that was easy to understand, which helped me feel more in control and confident about the decisions I was making. Communication was excellent throughout the process — whenever I had questions, they were quick to respond and always helpful.
What stood out most was their supportive and compassionate approach. Dealing with financial difficulties can be daunting, but Money Wellness made the whole experience far less intimidating.
I would definitely recommend their services to anyone who needs guidance and support with managing debt or improving their financial situation.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic people

Fantastic people, very caring and helpful i would still be in a mess if it wasnt for you i will always appreciate you help thank you

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

The stress i was under with my debts…

The stress i was under with my debts was unbelievable to the poont of almost no return in myself i dunno what coupd of happend. But as soon as i spoke to the lad at money wellness n we started going through everything he explained everything in detail and he even sent me extra information to help me in my circumstances after the dro. All i can sau was the process was easy i felt comfortable and we even had a laph at times would recommend this to anyone who is under alot of stress and worried this takes that worry away with a sort of clean slate as long as u go by the guidelines. Thankyou money wellness

March 24, 2026
Unprompted review
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Rated 4 out of 5 stars

Thank you so much

Helpful throughout the process, answering any questions I had. Step by step guide. This has lifted a massive weight off my shoulders when I thought I was drowning.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful company

Very helpful company
Very grateful for all the support given to help me get my debts in order and relief that I have support now with this
Thank you 🙏

March 17, 2026
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Rated 5 out of 5 stars

Great service from a great organisation

I was incredibly anxious about the process, I had left it a long time to start.
I needn’t have worried though, Money Wellness are brilliant. Particularly Sam, my advise. Sam immediately put me at ease. They listened carefully to everything I said, gave me the best advice. Most of all, Sam was incredibly empathetic which made the process easy, something I had not anticipated. The world needs more Sams.

March 19, 2026
Unprompted review
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