Mon Lit Cabane Reviews 7,560

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Can't rate the goods yet as I haven't opened them (just received them). But the website is a disaster, can't access it but just getting stuck at Cloudflare. Tried several browsers, home IP with wifi a... See more

Company replied

Rated 4 out of 5 stars

I needed to choose a bed for my son from the items which are in stock and to be delivered in 48 hours (he started to climb from cot). so for us time was really important. even though the item was... See more

Rated 5 out of 5 stars

Beautiful bed with excellent quality! Absolutely nothing to complain about. All my friends love it when they see it and even want to buy the same one. It’s worth every penny. My husband sleeps there... See more

Company replied

Rated 5 out of 5 stars

I had, and I am still having, an excellent experience with Mon Lit Cabane. I bought a few things, and they all have the quality I was expecting, which was great. The website is well designed, and easy... See more

Company replied

Company details

  1. Bedroom Furniture Store
  2. Furniture Maker

Written by the company

Mon Lit Cabane est une entreprise familiale française basée au Pays Basque fondée en 2017, et désormais leader de la vente de lit cabane en Europe. Le catalogue des produits s'enrichit de semaine en semaine. Aujourd'hui Mon Lit Cabane compte plus de 80 modèles de lits, 10 modèles de matelas, 30 modèles de tipis, une vaste collection de jouets en bois, un univers entièrement dédié aux accessoires de puériculture et des milliers de décorations.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 77% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great bed

Great bed, instructions could do with work, a little hard to understand, but got there in the end. Great quality, Great service. Most importantly child loves it.

February 9, 2023
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Rated 5 out of 5 stars

Good webshop

Good price for a well designed bed. The manual for assembling the bed was clear and the bed’s construction is of high level. Visually the bed is nicely proportioned.

February 14, 2023
Rated 5 out of 5 stars

A great quality bed

A great quality bed, for 5 months we struggled with my sons sleep. We were so tired and since we got this bed, he absolutely loves it. He goes to sleep every night and we finally get a night to ourselves.
We can’t thank you enough! Highly recommended!!

February 6, 2023
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Rated 1 out of 5 stars

The bed arrived with several damages…

The bed arrived with several damages and the bed slats will just not stay jb place. The middle one broke as soon as we mounted the bed. My daughter (3yrs) as soon as she sits on the bed, the bed collapses.
Awful

October 19, 2022
Unprompted review
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Reply from Mon Lit Cabane

Hello,

I am sorry that your experice with us wasn't as you excpected.

However, you open the complaint on Sunday and solution has been found in the next 48 hours.

The new pieces are on the way and your child will enjoy the bed :)

I hope that despite this inconvenience you will enjoy bed.

Best regards,
Noah

Rated 1 out of 5 stars

The same as before

The same as before, bad customer support. Had to search for my shipment in the whole village. I do not recommend at all. Really bad experience with them and UPS France.

February 9, 2023
Mon Lit Cabane logo

Reply from Mon Lit Cabane

Hello Mr,

I am sorry that your experice with us wasn't as you expected.

Indeed, you get in touch with our services on february 07th to let us know that some GPS don't find your address.

We forwarded these informations to the carrier and they confirmed that they would give the information to the driver.

On february 11th you get back to us to let us know you did not received the parcel even if the tracking shows the parcel as delivered.

As all compagny, we asked you to fill up the sworn statement attached to the email sent.

Since february 15th you never get back to us.

I hope your child is enjoying the bed despite the delivery issue with UPS.

Best regards,
Noah

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Rated 5 out of 5 stars

Very happy customer

Excellent quality products and great customer service. I would highly recommend this company and I am not easily pleased.

January 2, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I only speak English but I was helped at every stage. It was very easy to use the website and communication was clear. Delivery was perfect, even though I could not be there to accept delivery. I have a great product and a happy daughter.

December 2, 2022
Unprompted review
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Rated 5 out of 5 stars

FABULOUS

After being let down by another company, i ordered a quick delivery bed. It arrived in the UK from France within a week. The tracking was updated regularly, and the bed arrived as agreed by DPD. I cannot fault the service received.
The bed looks fantastic, and our grand-daughter loves it. Its beautifully painted white, and fits a single mattress perfectly.
I now need to purchase another one for when she comes to stay with us........
Thank you Mon Lit Cabane :)

February 4, 2023
Unprompted review
Rated 5 out of 5 stars

Even before I fell pregnant with my…

Even before I fell pregnant with my first born I knew I wanted to shop with Mon Lit Cabane from the get go!
I had a friend who purchased a house bed for her little one and it was beyond beautiful, I knew I needed some of their pieces for my nursery.

I purchased some cuddly toys, wooden toys, mobiles and a bed canopy to start with, every single piece was beautiful and made amazingly!
I love how unique and aesthetically pleasing every piece is, and the range for your little one is incredible.

I will continue to buy for my baby as she grows and needs more various items for sure, couldn’t recommend Mon Lit Cabane enough!
Happy mom & happy baby x

October 3, 2022
Unprompted review

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