Mon Lit Cabane Reviews 7,560

TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Can't rate the goods yet as I haven't opened them (just received them). But the website is a disaster, can't access it but just getting stuck at Cloudflare. Tried several browsers, home IP with wifi a... See more

Company replied

Rated 4 out of 5 stars

I needed to choose a bed for my son from the items which are in stock and to be delivered in 48 hours (he started to climb from cot). so for us time was really important. even though the item was... See more

Rated 5 out of 5 stars

Beautiful bed with excellent quality! Absolutely nothing to complain about. All my friends love it when they see it and even want to buy the same one. It’s worth every penny. My husband sleeps there... See more

Company replied

Rated 5 out of 5 stars

I had, and I am still having, an excellent experience with Mon Lit Cabane. I bought a few things, and they all have the quality I was expecting, which was great. The website is well designed, and easy... See more

Company replied

Company details

  1. Bedroom Furniture Store
  2. Furniture Maker

Written by the company

Mon Lit Cabane est une entreprise familiale française basée au Pays Basque fondée en 2017, et désormais leader de la vente de lit cabane en Europe. Le catalogue des produits s'enrichit de semaine en semaine. Aujourd'hui Mon Lit Cabane compte plus de 80 modèles de lits, 10 modèles de matelas, 30 modèles de tipis, une vaste collection de jouets en bois, un univers entièrement dédié aux accessoires de puériculture et des milliers de décorations.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 78% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We are really happy with the purchase…

We are really happy with the purchase of the double housebed for our daughter. The delivery was fast and the assembly very easy.
It looks really great and the quality is perfect.
Our daughter loves her new bed.

May 17, 2025
Unprompted review
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Reply from Mon Lit Cabane

Dear Veronique,

Thank you very much for your kind feedback. We are delighted to hear that you are happy with your House Bed purchase, as well as with the fast delivery and easy assembly. 🩷

Please do not hesitate to contact us if you need any further assistance.

Elena, Mon Lit Cabane Customer Service

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Rated 5 out of 5 stars

Floor bed

Lovely bed, easy enough to put together, daughter loves it! Came back afterwards for a canopy and a pillow for it as well. Great products.

May 1, 2025
Unprompted review
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Reply from Mon Lit Cabane

Thank you so much for your wonderful review! We're thrilled to hear that your daughter loves her new bed. 😊 It’s great to know that the assembly was easy and that you returned for more items to complete her space. We truly appreciate your continued trust in our products!

If you ever need anything else, don’t hesitate to reach out. We’re always here to help!

Elena, Customer Service Mon Lit Cabane

Rated 5 out of 5 stars

Top quality products with equal…

Top quality products with equal customer service. Would highly recommend to anyone buying from this company you are in great hands.

February 10, 2025
Unprompted review
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Reply from Mon Lit Cabane

Dear Colin,

Thank you so much for your kind words!
We’re truly delighted that both the quality of our products and our customer service met your expectations. Your recommendation means a lot to us.

Warm regards from the entire team!
Elena, Mon Lit Cabane Customer Service

Rated 5 out of 5 stars

Great

Delivery was a little slow but the product is beautiful. Thank you!

February 1, 2025
Unprompted review
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Reply from Mon Lit Cabane

Hello, thank you very much for your feedback. We take your comments into account and will forward the information to the relevant department.
The entire Mon Lit Cabane team wishes you a great day.

Rated 5 out of 5 stars

Fantastic selection of baby essentials

Fantastic selection of baby essentials, great prices, and fast shipping. The website is easy to navigate, and customer service is super helpful. Highly recommend!

March 12, 2025
Unprompted review
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Reply from Mon Lit Cabane

Hello, thank you so much for your feedback. It really makes us happy!
The entire Mon Lit Cabane team wishes you a great day.

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Rated 5 out of 5 stars

Beautiful bed with excellent quality

Beautiful bed with excellent quality! Absolutely nothing to complain about. All my friends love it when they see it and even want to buy the same one. It’s worth every penny. My husband sleeps there with my child, and now he loves the bed even more than his own. The mattress is also high-quality and very comfortable.
Lit magnifique de qualité exceptionnelle ! Absolument rien à redire. Tous mes amis l’adorent quand ils le voient et veulent même acheter le même. Il vaut chaque centime. Mon mari y dort avec mon enfant, et maintenant il aime ce lit encore plus que le sien. Le matelas est également de haute qualité et très confortable.

March 8, 2025
Unprompted review
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Reply from Mon Lit Cabane

Hello Daissy, thank you for taking the time to write a comment about us.
The entire Mon Lit Cabane team thanks you and wishes you a great day.

Rated 5 out of 5 stars

Great quality

My girls love their new house beds. And started to sleep through the night 😍

October 16, 2024
Unprompted review
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Reply from Mon Lit Cabane

Hello Alessia, thank you for taking the time to write a comment about us. We hope your daughters continue to have sweet nights in their new bed.
Have a great day!

Rated 5 out of 5 stars

All perfect!

Great customer service such as delivery and quality!
I had an issue with the invoice address and the assistance helped me very quickly and did a very good job!
The products are in high quality level, all delivered in good conditions and in few days.
Thank you!

February 19, 2025
Unprompted review
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Reply from Mon Lit Cabane

Dear Antonella

Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service and that you’re satisfied with the quality of our products. Ensuring a smooth and efficient process for our customers is always our top priority.

If you ever need any further assistance, we’ll be more than happy to help. Enjoy your purchase, and thank you again for choosing us!

Best regards,
Alex

Rated 2 out of 5 stars

No replies from customer support

I am disappointed this time around. We ordered the second time from this website and we needed to adjust the order ( in their favour i might add) . Nobody picks up the phone, there is no option to cancel or adjust the order online - even if European regulation states you can opt out of the contract within 14 days-, nobody replied to contact forms. Today i received an email that the order is shipped, so they ignored our attempts to contact.We will see how everything arrives in the end but the shipping costs are HUGE for this level of non existing customer support - 45 euros for some minor things.

February 17, 2025
Unprompted review
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Reply from Mon Lit Cabane

Dear Customer,

We are sorry to hear about your disappointment, but we would like to clarify the situation to ensure that all facts are taken into account.

You placed an order with express shipping, and as stated on our website, we dispatch items within 24 to 48 hours. Your cancellation request was sent on Friday evening, after the order had already been processed and shipped. Unfortunately, our customer service does not operate at night. However, as soon as we received your request on Saturday morning, we immediately checked with our logistics team, only to confirm that the order had already left our warehouse.

While we understand your frustration, we believe it is important to emphasize that our shipping process is extremely fast—perhaps even too fast in this case. Additionally, our return and cancellation policies are clearly outlined on our website, in full compliance with European regulations.

As for our customer service, it is incorrect to claim that it is "non-existent." We handled your request as soon as our team became available the next morning. We always strive to provide the best service possible, and we regret that our processes did not align with your expectations.

If you need any further assistance regarding your order, please do not hesitate to reach out.

Best regards,
Elena, Mon Lit Cabane Customer Service

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Rated 5 out of 5 stars

Great quality bed!

I was apprehensive from some of the reviews but I really liked the look of the beds so bit the bullet. Delivery came within a week to the UK, tracking was updated regularly and everything arrived in perfect condition. The bed is lovely and great quality wood, fairly easy to put together (instructions are a little confusing) but all around a great experience and would definitely buy from here again!

January 23, 2025
Unprompted review
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Reply from Mon Lit Cabane

Dear Emily,

Thank you for sharing your experience. We're delighted to hear that you are satisfied with your bed and that the delivery process went smoothly. Your feedback is valuable to us, and we will take note of your comments regarding the assembly instructions for future improvements.

We appreciate your trust and look forward to serving you again!

Best regards,
Elena, Mon Lit Cabane Customer Service

Rated 1 out of 5 stars

Do not use this company.

I ordered this bed over two months ago in September. One part arrived and the other two parts still have not. They have been stuck in French customs for a month now. This company doesn’t know which package they have sent me in order to resend the other packages. I have asked for a refund and they are not replying to my emails now. I’m expecting a baby in a month and this is causing me stress. Do not use this company

December 3, 2024
Rated 5 out of 5 stars

Beautiful bed, great quality

Ordered a bed and it arrived before the estimated arrival time which was a bonus!
Very easy to assemble and didn’t take long. Beautiful bed, solid and have gotten so many compliments about it. Great to know that the little one is safe when in their big bed and won’t fall out. Would recommend.

June 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Very very bad atention

They LOST one of the two boxes where thebedcame and it was me who had to solve all the process with the deliver company. They didnt even excuse themselves or had any detail

November 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing experience with the service!

Amazing experience with the service!
We first went to the physical store to get a sense of the looks and quality of the beds. The salesperson explained everything well and advised us to order online to get our customizations.
I ordered from Germany and wanted to get it delivered to Sweden.
The bed and the other items got delivered quite fast and it's really good!!!

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

The best purchase for our child

The best purchase for our child. We bought a house bed when she was 18 months and now that she is 5, she still loves it. Amazing quality and amazing customer service. Would definitely recommended.

November 21, 2024
Unprompted review

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