Monseek support and replacement knob
My m1 v5 tmr came with a broken knob encoder, the support was super friendly and quick to respond and patient, they sent me the encoder and cable.
April 12, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Advertisement
Poor user experience
I recently bought the Monsgeek FUN60 keyboard and i've got to say that it's been quite an awful experience.
The keyboard per se is mechanically really good but it doesn't come with instructions on how to configure it correctly so when you plug it in it actually doesn't work and i spent an hour figuring out what drivers i had to install and found out i had to use the monsgeek app (which also changed url) to configure it correctly and also it doesn't specify in the manual the keys to enable pairing mode and all the other modes of the keyboard.
Monsgeek has to improve their UX and customer service, really bad
November 10, 2025
Unprompted review
Lacking customer support...
I still haven’t received my package or a refund, despite my local postal office (PostNord) admitting that they lost it. PostNord has instructed MonsGeek support to reach out to them so they can arrange compensation for both MonsGeek and me, but nothing has been done on MonsGeeks end. The communication has been stuck in a never-ending back-and-forth, with no progress made. I couldn't ask for worse customer support. After everything I've gone through, I sadly wouldn’t recommend supporting this company.
January 29, 2025
Unprompted review
I recently got the Monsgeek M1W V3 VIA
I recently got the Monsgeek M1W V3 VIA, and it's been fantastic for the price. Monsgeek is a newer brand in the keyboard scene, but they’ve really impressed me with this model. The build quality feels premium. VIA support is also a good bonus.
For the price, you’re getting features that are usually found in much more expensive keyboards. Monsgeek really nailed it with this one. Highly recommend!
October 7, 2024
Unprompted review
Great Keyboard Brand
Monsgeek is a sub-brand of Akko that sells keyboards and parts. Monsgeek's products are of very good quality, especially considering their more-than-fair prices, and the brand is very upfront about quality control. In addition, Monsgeek has return policy that guarantees you the right to return an order (even if you just change your mind), which is better than 99% of other keyboard brands. I am very pleased with my purchases and would highly recommend Monsgeek.
July 24, 2024
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.