Monty&Ridge Reviews 

102
•
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Like the last person I don’t often write reviews but I was really pleased with the whole order process and great messaging. The gift was delivered much earlier than anticipated and was lovely. I thin... See more

Rated 5 out of 5 stars

Cannot praise Monty & Ridge enough. I ordered hampers for a corporate event and they were beautifully presented with a lovely selection of sweet and savoury treats, all the winners loved them! H... See more

Rated 5 out of 5 stars

Recently had to contact after order not being received. Order placed during Christmas rush and has gone awol in the meantime. Gemma was fabulous, so willing to help and 1st class support to the custom... See more

Rated 5 out of 5 stars

Incredible small business with plenty to offer for people of all ages and needs. Lovely lady behind it all who works insanely hard to make others happy. Would recommend to anyone and everyone, have an... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Gift Basket Store
  4. Outdoor Sports Store
  5. Running Store
  6. Toiletries Store

Written by the company

Monty&Ridge - the gift of adventure! Inspired by the outdoors, we make hampers for everyone, from wine and champagne, and chocolate and coffee, to cycling and swimming, and mindfulness and self care. So many gifts are just 'stuff' - stuff that sits on the shelf, stuff we didn't really want, stuff that we wouldn't have bought for ourselves. But gifts can be so much more than that. They can be inspiration, a tool, a kit to help them take some time for themselves, to do something a little different, exciting, or unusual. Help them to step away from the chaos of normal life to relax, savour, re-energise and enjoy, by using the contents of a Monty&Ridge hamper. Our gifts are designed to be sent directly to the recipient, with a handwritten personalised note included in every box. Come and see what makes us different!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

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4.7

All reviews

(102)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Like the last person I don’t often write reviews but I was really pleased with the whole order process and great messaging. The gift was delivered much earlier than anticipated and was lovely. I think it made someone’s day so thanks Monty & Ridge. Will definitely use you again.

February 18, 2025
Unprompted review
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Rated 5 out of 5 stars

I don’t often do reviews

I don’t often do reviews, so when I do I really mean it! They ‘bent over backwards’ to make sure that the gift I ordered was exactly what I wanted.
A pleasure to deal with.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot praise Monty & Ridge enough

Cannot praise Monty & Ridge enough. I ordered hampers for a corporate event and they were beautifully presented with a lovely selection of sweet and savoury treats, all the winners loved them!
Hampers were despatched and delivered exactly when promised.
I communicated both by phone and email and each time received friendly helpful advice
Gemma and her team are truly amazing and a small company I would definitely recommend

April 24, 2024
Unprompted review
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Rated 3 out of 5 stars

The commmunication with the company was…

The commmunication with the company was great as responses were fast and as helpful as they could be but as the product was not sent as tracked I cannot tell if it was delivered as it was an anonymous gift so I cannot just ask the recipient.

For the price of the item I would prefer tracking to tell if the parcel was delivered

August 31, 2023
Monty&Ridge logo

Reply from Monty&Ridge

Many thanks for your review Angela. We corresponded over email about your parcel at the time of being made aware of the original failed delivery, and did our very best to help you, including speaking to Royal Mail head office to try and assist, and I understood that you were satisfied with the outcome as we had not heard from you since this. Letterbox gifts are treated as 'large letters' in the post by Royal Mail, and therefore do not have full tracking included with them - this is explained in the delivery information available on the website. However, the 'tracking' links provided do have delivery confirmation, so you can see delivery attempts made. Issues arose for you as the parcel delivery address was one that is unavailable on Saturdays, and so delivery to the recipient was unsuccessful. We spoke to Royal Mail on your behalf about the automatic redelivery protocol, who told us that there had been staffing issues at the local depot, and that it may be a couple of days late in redelivery. It should have been redelivered the next working day or soon after, but as this review implied that it had not, we have looked into it further for you. When investigating, we were unable to track any movement of the parcel from the depot after this point. Although our delivery guarantee only guarantees one delivery attempt, delivery has been logged as attempted, and we cannot know for sure if the parcel has been delivered as you specifically requested it was sent anonymously so you cannot ask them, we have sent a replacement on an urgent delivery service, and waived our charges for doing so. We have corresponded with you and understand this has resolved the situation to your satisfaction. Customer service is of utmost importance to us and we take any issues very seriously - this is no exception. Kind regards, Gemma

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Rated 5 out of 5 stars

The product is lovely, the customer service even better

The product is lovely, but what made my experience really great was that having paid for express delivery and then waited over a week for the present (missing my friend's birthday) Monty & Ridge were brilliant about refunding the express delivery payment.
It wasn't their fault, they don't deliver the products themselves but they totally took responsibility and sent the most empathetic and friendly email (thanks Gemma!).
100% will be back x

March 22, 2023
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Rated 5 out of 5 stars

All brilliant

All brilliant - communication, speed of dealing with the order & including an additional item afterwards, and the recipient was delighted with the box and quality of items.

March 5, 2023
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Rated 5 out of 5 stars

Amazing customer service

Recently had to contact after order not being received. Order placed during Christmas rush and has gone awol in the meantime. Gemma was fabulous, so willing to help and 1st class support to the customer, she couldn't have been more helpful. It isn't often to have such an amazing customer experience when something has gone wrong. Happy to look into and assist in resolving. No doubt I would recommend this small business to others or use again. Amazing!

January 11, 2023

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