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Rated 1 out of 5 stars

I never heard of this company until I noticed charges on my bank account. I don't have a physical debit card on my account, so i don't understand how this could happen. The esim is not on my phone an... See more

Rated 2 out of 5 stars

I purchased the South America (11 countries), 30 day 3GB plan for 9,50 US$ while in Santiago de Chile on DEC 30th 2024. If you have an iPhone and their app installing the eSIM is dead easy.... See more

Rated 5 out of 5 stars

Don't know why some people complain about the eSim not working, but for me and my partner it worked great. After purchasing and setup, the activation can take several minutes, in my case about 5 min... See more

Rated 1 out of 5 stars

I bought their European "UNLIMITED" most expensive plan but it turned out to be just expensive marketing gimmick as there is nothing unlimited about it. After using it for some time they completely cu... See more

Company details

  1. Telecommunications Service Provider

Written by the company

Monty eSIM provides the best connectivity you can ask for, whether you’re a regular traveler, or just someone enjoying their vacation. You can now download up to 10 eSIM profiles using our app, with any compatible device, wherever you may be around the world! Monty UK Global limited, a company incorporated under the laws of England and Wales with registration number No.8632740 and VAT 169296852 having its registered office at Bridge House, 181 Queen Victoria Street, London EC4V 4EG, United Kingdom.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

54 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Need better set up instructions

The esim worked great - once I managed to get it working. They need to make it clear in the instructions that you need to set up your account and download their app before the esim will start to work. That is not included on the instructions, and it took me 48 hours of following various troubleshooting lists online to work out the issue.

October 17, 2024
Unprompted review
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Rated 4 out of 5 stars

Good value for money

I’ve been using Monty eSim for several months now. They are one of the cheapest regional sim plans I could find for Europe. The customer service is very responsive and their pricing I think is fair. Their service is generally good but can be patchy in places.

September 19, 2024
Unprompted review
Rated 4 out of 5 stars

Works fine for me

So far I’ve purchased two esims, one for turkey and one for the Netherlands (it connected to Vodafone). Both worked fine. Bit of a faff to activate but once it’s done it’s fine.
I found that I had to turn off my main sim whilst using the eSIM for the data to work, but maybe there’s a way around that so you can still receive calls with your main number.
I did notice that the data went down very quickly, using Google maps for a lot of the day, but still quicker than it would in the UK. And it’s fairly cheap.

June 27, 2024
Unprompted review
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Reply from MontyeSIM

Thank you for your review. We'd like to better understand and address your concerns. Please contact our team at support@montyesim.com. Appreciate your feedback!

Rated 5 out of 5 stars

Used their e-sim in Turkey

Used their e-sim in Turkey, and it worked perfectly!

May 21, 2024
Unprompted review
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Reply from MontyeSIM

Thank you for taking the time to share your positive feedback. We strive for excellence and appreciate your support.

Rated 2 out of 5 stars

I bought a eSIM and it didn’t worked

I bought a eSIM and it didn’t worked. I tried costumer support. They gave me a new eSIM and still didn’t worked. They said that they will refund me in 24/48 hours …

March 21, 2024
Unprompted review
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Reply from MontyeSIM

Thank you for your review. We'd like to better understand and address your concerns. Please contact our team at support@montyesim.com. Appreciate your feedback!

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Fast, efficient and nice!

March 4, 2024
Unprompted review
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Reply from MontyeSIM

Thank you for taking the time to share your positive feedback. We strive for excellence and appreciate your support.

Rated 5 out of 5 stars

By far the best esim service I’ve had…

By far the best esim service I’ve had yet today, especially when travelling – packages are very reasonable and flexible around your needs – QR code alway works - thanks for making it easy guys

February 3, 2024
Unprompted review
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Reply from MontyeSIM

Thank you for taking the time to share your positive feedback. We strive for excellence and appreciate your support.

Rated 5 out of 5 stars

Works flawlessly for global travel

Works flawlessly for global travel. No disconnections and other issues. The data consumption can also be easily tracked via their app. 3 USD for 1 GB global data is the cheapest you can get.

January 12, 2024
Unprompted review
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Reply from MontyeSIM

Thank you so much for your positive review! We're thrilled to hear that you're enjoying our app.

Rated 1 out of 5 stars

esim is invalid and support doesn't exist

I ordered an esim service, the esim was invalid and didn't activate. I tried contacting their "24/7" support through email and whatsapp but never got any response back. Already ordered another esim from a different company which activated immediatly.

December 13, 2023
Unprompted review
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Reply from MontyeSIM

Hello,

Kindly note that the refund has been activated, you have to wait 24 to 48 hours until you receive your paid amount.

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Rated 5 out of 5 stars

Great customer service and very understanding

Great customer service through whatsapp. 1st esim wasnt working properly so they end up helping me to set up new esim, which work really good. Unfortunately, I left the country early due to medical reason and montyesim was very understanding and refunded the full amount right away.

November 18, 2023
Unprompted review
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Rated 3 out of 5 stars

Great customer support // Hotspot doesnt work

Bought an eSIM, straight forward process.
Easy to activate and such, customer support very responsive via WhatsApp, and they've helped me set up the APN configs to have data working.

On the down side, before buying i got confirmation that hotspot would work, but that's not the case. Tried two interactions with Customer Support where they were dismissive and said the issue was on my end - it wasnt as others saying they experienced the same.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

What a great customer service from…

What a great customer service from these folks at Monty. I had a small issue activating the eSIM. Ayman from Cust. Serv. replied instantly to my WhatsApp then took me step by step solving the problem (which by the way was my fault). In few steps he guided me through it. Now I have a great connection for the next 30 days all over Europe. Hope Monty will post this review to others to appreciate this terrific service. Ayman is truly an asset to Monty

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Worked great, no issues.

Don't know why some people complain about the eSim not working, but for me and my partner it worked great. After purchasing and setup, the activation can take several minutes, in my case about 5 minutes and for my partner approxinately 3 minutes, so just have a bit of patience.

We used it mainly in Switzerland. Always good signal and even 5G supported. Also multiple providers/networks are contracted by Monty I noticed. When we went back to the Netherlands I forgot to turn my own SIM card on, so without realising I used the eSim for several days and it worked perfectly. So don't hesitate and choose Monty!

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Worked great in 3 different…

Worked great in 3 different Countries!!!
When I first purchased it and read all the reviews i felt like "oh god, what have I done?" Instead, I have used it in UK, Germany and North Macedonia and it simply worked great, no issues at all.
After that, I have referred my friend and I have even received 3 $ cashback straightaway.

September 7, 2023
Unprompted review
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Rated 3 out of 5 stars

+ Good roaming partners (3 Austria)

+ Good roaming partners (3 Austria)
+ Can always check remaining balance in app
+ Great prices for EU/CH
+ no KYC verification needed

- Hotspot never worked and support couldn’t help me (3 inquiries)

August 25, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company. After my order I noticed that eSim doesn't work on my cellphone. 10 min. after my order i asked them for cancellation. They answered to check that but actually never did. Never got a refund.

August 16, 2023
Unprompted review
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Reply from MontyeSIM

Thank you for sharing your feedback with us regarding your recent order. We sincerely apologize for the inconvenience you've experienced, and we want to ensure that we can address your concerns effectively.

To assist you further and resolve this situation to your satisfaction, please submit any data regarding your order and the issues to the following email support@montyesim.com.

Rated 1 out of 5 stars

Yes Don t believe Them Monty esim they…

Yes Don t believe Them Monty esim they sell fake esims and scam you.

August 1, 2023
Unprompted review
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Reply from MontyeSIM

Dear valued customer,

We appreciate your feedback and want to assure you that the allegations made about our eSIMs are untrue. We pride ourselves on providing only authentic and reliable products to our customers. Your satisfaction is our top priority, and we are here to address any concerns you may have. Please feel free to reach out to our customer support team support@montyesim.com if you have any questions or require further assistance.

Thank you for your continued trust in our services.

Best regards,
Customer Support Team
Monty Mobile

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